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Reviewed 27 June 2018 via mobile

Just came in for a meeting to Hyatt where a small conference book was booked. Here are a list of things we experienced last hour
1. There is a luggage trolley in the conference room assigned to us
2. VGA port does not work and we had to connect the laptop directly on to the TV
3. Chairs are broken and the white board is not cleaned after the last meeting
4. There is maintenance in the next room and the entire meeting time we could hear hammering sounds in the adjoining room

So much for Hyatt’s service!

Stayed: June 2018, travelled on business
Thank ShefKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 29 June 2018

Dear Valued Reviewer,

Thank you for taking time to review us on Trip Advisor.

We are distressed to note that we have failed to provide you the expected experience .

We have personally spoken to our housekeeping team and assure you that the room checks would be done more diligently. We endeavour to be consistent in ensuring that we deliver service excellence. It is feedback such as yours, which helps us to continuously introspect and find permanent solutions and goes a long way in helping us provide authentic hospitality.

May I humbly request you to please treat this visit as an aberration .My team and I hope to showcase an improvement on your next visit so that our hotel can become your preferred home in Delhi.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Awesome place to have business conference & other events. Nice hotel with good service and staff. Good spacious & luxury rooms. Food is tasty and available with wide options. You have valet parking facility also available.

  • Stayed: June 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank S_Mahajan_245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 28 June 2018

Dear Valued Reviewer,

Thank you for choosing to stay at Hyatt Regency Delhi once again and for sharing your feedback on Trip Advisor. The hotel is one of the best options for business purpose due to its centrally accessible location, plenary options for meeting rooms and attentive staff.

It is wonderful to hear that you were impressed with the overall facilities of the hotel. On behalf of the whole team, we thank you for your compliments on the service. Endorsements such as yours are highly motivating and encouraging for my colleagues to ensure authentic hospitality.


We look forward to your continued patronage.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

always a great experience to stay here.right from check in to check out never for a moment felt as if was in a hotel.personalized care about each and every request.food,house keeping,check-in,concierge.....everyone is on the same boat ...to make the stay an excellent experience

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank rohitm332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 27 June 2018

Dear Valued Reviewer,

Thank you for sharing such a nice experience. We are glad to note that Hyatt Regency is your most preferred home in Delhi.

It is our pleasure to look after our guests with such warmth and competence and it’s often the small details that matter. On behalf of the whole team, we thank you for your compliments on the service. Endorsements such as yours are highly motivating and encouraging for my colleagues to ensure authentic hospitality.

Look forward to welcoming you back.

Regards,
Aseem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

The hyatt regency hotel is fantastic hotel, provide very good service’s, especially Ashish Malhotra from the front office, he is good asset of your hotel I would like to recommend his name for the best employee of your hotel.
Just because of his service’s I would like to come back again.

Stayed: June 2018, travelled on business
Thank lizhenguo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 27 June 2018

Dear Valued Reviewer,

Greetings from Hyatt Regency Delhi.

Thank you for taking the time to share your experience. Your heart-warming praise and words of appreciation for our facilities and service have been received with humble gratitude and genuine delight by all of us at the hotel.

We look forward to your return visit.

Regards,
Aseem

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Reviewed 20 June 2018

Another 10 points stay (arrived on the 16th at night and left on the 17th in the evening). Greeted by the valet personal which was great to bring our bags in and were very cordial, please praise them from me. Greeted after by Rasmi the flower girl with a smile, then checked in by Ujjawal the CSA manager. the room was great, quiet and very clean. We had room service with my crew, Sanjay Kumar was outstanding as usual, he is a great representative for the hotel. I was also helped by concierges Avtar and Mukes on my check out, they assisted me keeping my personal belongings for my next trip. the checkout was very quick and the valet service again was very helpful. will see you in a week!
Walter Da Ponte

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank walterthepilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aseem_Kapoor, General Manager at Hyatt Regency Delhi, responded to this reviewResponded 27 June 2018

Dear Valued Reviewer,

Thank you for choosing to stay at Hyatt Regency Delhi and for sharing such a nice experience. We strive to provide the most memorable experiences for our guests from the moment they step into our hotel – and we are happy to learn that we were able to do exactly this during your time with us. Your appreciation of the well appointed rooms is well noted.

We are proud to have a team of very dedicated and experienced colleagues who work tirelessly to take care of every guest throughout while impressing them with our genuine hospitality.

We look forward to your next visit.

Regards,
Aseem

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