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Tourmaline Hotel
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Reviews (399)
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All reviewscandle lightingshuttle buson arrivalsri lankaother hotelsswimming poolgreat viewpleasant stayset menulovely hotelhotel is situatedour honeymoonkandy townstayed for one nightnice poolbreakfast and dinnerhill
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1 - 6 of 399 reviews
Reviewed 3 weeks ago

This Hotel is situated on top of hill looking over Kandy. The Hotel has a nice pool. The rooms are modern however sometimes it is style over practicalities. The shower is in the bath, there is no slip mat or grab bar to use to get into and out of the shower. When the bathroom floor gets wet it is very slippery so beware. The rooms have hairdryers and tea and coffee making facilities. The restuarant has a view over the roof tops and due to its elevation none of the noise of the traffic below disturbs you. The food is very good but the service is shambolic.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 15traveladdict9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you the kind compliments extended regarding your stay with us.
Regarding your comment on the bathroom we regret the inconvenience caused although we have provided hand railings to avoid such slippery conditions.
Furthermore, your remark on the service is quite a concerning, however we would like know more about what happened in order to avoid such shortcomings from our end.
Awaiting to cater to your needs better !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Whole experience in the hotel was magical. Very friendly staff. It was a very unique experience from other hotels we stayed before. Rooms are very clean. I visited with my kids. Their two and four years old. It’s a kids friendly place. And I should also mention about the spectacular views from the hotel.

Room Tip: Ask for city view
Stayed: February 2018, travelled with family
1  Thank Badri-Atheek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking time to review us in this forum.
Yes, our strength is our staff, Super friendly!
Awaiting to welcome you back with your loved ones !

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Reviewed 8 March 2018

We stayed here for two nights as part of a tour. The hotel is dated, with smaller rooms, as other reviewers state and so some of the party were a little disappointed on arrival. However, I agree with the comments that the staff tried hard to deliver service. As we travelled close to Christmas, the staff had arranged a carol service for guests and served drinks and nibbles and were very accomodating of requests. The hotel is a little way out of Kandy at the top of a hill so the Reception has good views of the surrounding area. You can see the swimming pool from the reception. Towels are provided and its a 'refreshing dip'. The food on the first night was a little disappointing: I think we were late to the dinner serving and had followed a large party. However, the food and service on the second night was very acceptable, with the usual range of buffet options, and a range of puddings that seemed to include a lot of jelly!. The breakfast chef made a very good spicy omelette.
The hotel was noisy in the early evening over Christmas as there were a number of dinner parties and merry guests revelled along the hallways. There was also a fair degree of noise from outside - the wind was blowing debris or loose items and there seemed to be a pack of dogs chasing each other around.
All-in-all it was an acceptable place to stay.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Maud180291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded 12 March 2018

Dear Guest,

Thank you for the generous comments followed with your stay with us.
We are happy to hear that our welcoming arrangements, varied cuisine & the spectacular views were up to your satisfaction and at the same time we have noted some highlighted points for us to consider.
Regarding your comment on noise, we regret for the inconvenience caused, although we were in the intention to offer a celebrative experience to our guests as the Christmas mode was on.
Moreover, natural circumstances such as wind might been a disturbance to you, due to December weather and as the Hotel rises on a top of a hill to offer it’s magnificent views.
Hoping to see you again !

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Reviewed 28 February 2018

Only stayed one night at this truly outstanding hotel with beautiful view over the area being at the top of a hill in the area of Kandy. Our room was very large with lounge/bedroom area and good size bathroom - excellent breakfast - very much 5 star service. Yes it is not in centre of the city (if that what you want) and you do have to get transport if you want to go there, but views from hotel make up for the more remote location. We were fortunate as had a driver to take us around. Nice swimming pool area and very polite and attentive staff.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Malcolm021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded 2 March 2018

Dear Guest,

We wish to thank you for the kind compliments which recommend us to other travelers.
With pleasure we have noted that, our overall team contribution has succeeded in their efforts in crating you a Home away from Home !
Waiting to be back of your service once again !

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Reviewed 21 February 2018

This is the worst hotel i have stayed in. We stayed there for one night, went out for dinner and no one could even give us directions to the hotel, took a taxi and the guy was charging us more that the regular rate. We asked the staff to help us speak and they couldnt be bothered, in the end we paid the taxi guy. Next morning at breakfast the hotel staff pass an insensitive remark. They were clearing the buffet and the manager said to my friend 'you want to take the food mam if not you will complain again' (this is in reference to the taxi incident). We asked our driver to pick us up at 11am so we didnt have to stay a second longer there. When our driver came he was upset over the drivers dorm. I can say more but whatever i have said is enough for you to stay at a better place where respect is given.

  • Stayed: February 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Merlinder K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anura B, General Manager at Tourmaline Hotel, responded to this reviewResponded 22 February 2018

Dear Guest,

We treat all our guests with due respect.
We regret very much for the staff comment at breakfast and you can be rest assured that proper action will be taken immediately.
However I regret to inform you the Taxi charges, should have been discussed before you got in to the taxi/tuk tuk. There is no regular rate as such as the taxi’s are not with a meter. Hotel staff is prohibited to negotiate with outside divers.
The drivers quarters is in a very good condition but the drivers have to pay Rs.1,500.00 for their Breakfast and Dinner.
Whilst thanking for bringing this matter to my notice, hoping to welcome you once again !


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