I was a speaker at an event. The hotel services and comfort were excellent. The staff was friendly and the food was quite good. One evening we had a reception bye the pool that ws very nice. I recommend the Oriental Hotel.More
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I was a speaker at an event. The hotel services and comfort were excellent. The staff was friendly and the food was quite good. One evening we had a reception bye the pool that ws very nice. I recommend the Oriental Hotel.MoreShow less
Thanks for sharing your experience on your last visit, it always encouraging to know that it was positive
On behalf of the team we say a big thank you for letting us know we exceeded your expectation,
We do hope to see you on your next visit to enjoy the Oriental experience.
I have stayed in the Oriental hotel on several occasions. Good continental breakfast, the staff can be sometimes really excellent and sometimes really horrible. If you have any issues, you can call the managers (they are both German and really helpful). The pool area is excellent for a beer and relax time in the evening, they even have some local performers during the weekends. The rooms are cleaned daily and all the amenities are replaced (not so common for Lagos hotels)
Thank for staying with us, and for sharing a positive experience on TripAdvisor.
We take delight in satisfying our valued guest, and exceeding their expectation
Your views will be shared with the team, on how to deliver a good customer experience
Thanks and we do hope to see you soon.
I stayed at the hotel during the Christmas holidays and MOST DEFINITELY left 2 brand new shirts that cost me $300 in the closet. I called back 2 days later and have been calling the hotel since i checked out on January 9th 2018. Not once has the manager called me back or emailed me. Every time i call, i am told they would check and i should call back, when i do call back, it's the same story all over again. The housekeeping staff is definitely stealing guest properties at this hotel and that is ridiculous. I need a full refund for my shirts! a night at the hotel cost $220 and i can't get the hotel to look into my $300 shirts????
One month later, i have called again today and they took my email and sent a followup saying the items were not found and they cant provide any further assistance!
Also: the staff (ALL the STAFF) keeps haunting you in the hallways and elevators asking for tips! absolutely terrible!
Thanks for taking time to write your reviews.We are disappointed about the issue you had during your stay
Rest assured your observation and complaint, are well noted for necessary action.
Again we appreciate you for your kind feedback.
The room decor is rubbish. Bathroom is dated. Mine had broken tiles. The food is rubbish. Ordered chinese for room service. was a waste of money as i couldn't eat the food. The breakfast was also horrible. The only nice thing i'd say is the view of the lagoon which isn't exactly anything fantastic
Thanks for staying with us and for posting it on TripAdvisor. We are deeply sorry for the not too pleasant experience you had in your last stay, issues raised have been escalated to the concerned department and resolved to prevent future occurrence.
Thanks and we do hope to see you again, to enjoy a new and vibrant Lagos Oriental hotel.
Came here for Sunday brunch buffet and hands-down worst food I've experienced in Lagos. Asked for a vegetarian option and waiter requested a further charge. Absolutely terrible. The food was rancid and atrocious quality.
Thanks for your comments, and for staying with us. We take responsibility and apologized for not meeting up to your expectation at the time of your visit .
We promised a better service on your next visits and we do hope to see you again.
I have just finished hosting a fairly large conference at this hotel and it went as well as these things can given the challenges you face getting everybody safely to and from Nigeria. It is a very Chinese hotel: huge with large areas that don't seem to do anything. The layout is a bit confusing, but you get used to it. I spent the week on the 9th floor - they seem to have a number of floors with nothing on them and there is an area under the breakfast room that is lit up, but not used. Who knows what that if for! At one end, there is a 'ball room' as capacious as any you will see - simply massive - and heaven knows what it is like when a giant wedding is on. We used the conference facilities in the older side of the building. The rooms are fine, though there are many pillars to work around. The hotel needs to invest in better projectors as the text size at the back of the room is rather small. The sound works, but microphones kept running out of batteries. That is not unusual though. We found the catering to be very good by Nigerian standards and had no problems with food at all. The hotel has a back up generator it seems to run all the time, which is actually a real selling point because we had no power outs in the whole week. The rooms are large and beds comfortable (Nigerian hotels can have very hard beds). The corridors could do with a bit of fresh paint and some new carpets, but it is difficult to maintain that 'just made' look in a climate like Lagos. Things just wear out really quickly. I found the staff pretty helpful on the whole, though I think they work long hours and can get a bit tetchy by early evening. There are three restaurants and a breakfast place. Two places you get a fairly ok cup of coffee. The wifi behaved really well most of the week. The highlight of the place is the view over the lagoon - you could believe yourself in Sinagapore if you don't look too closely!
Dear Christopher B,
Thanks for sharing your experience and it was gladdening to know you enjoyed your stay with us .Your view will be shared with our team, as a way of understanding how we can continue to deliver an exceptional customer service experience to you our valued guest.
Thanks once more and we do hope to see you again