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Reviews (759)
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All reviewsexecutive roombusiness hotelbusiness tripexcellent hotelkeep up the good workcourteous staffbreakfast and dinnercustomer service isan oasishome away from homeair conditioningenjoyed my stayvictoria islandloxleynigeriagymsamuel
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24 - 29 of 759 reviews
Reviewed 7 March 2018

Went in with my husband for a couple days of rest, and it was a wonderful experience. Right from the entrance, each staff we encountered was very courteous, they seemed genuinely happy to have us. The bed and pillows were super soft and comfortable. The room had a very nice view and was very clean.The meals were very nice and tasty. Our purpose of going to this hotel was not only met but our expectations were surpassed. I look forward to another visit soon.

Stayed: March 2018, travelled as a couple
Thank Bosede O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSIH, General Manager at Southern Sun Ikoyi, responded to this reviewResponded 8 March 2018

Dear Bosede

Many thanks for your posting pertaining to your recent stay at the Southern Sun Ikoyi Hotel.
Your comments and feedback notes are greatly appreciated.

Kindly be rest assured of our best attention at all times and we look forward to welcoming you back to the hotel during your next trip to Lagos.

Kind Regards

Mark Loxley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

I stayed here for 4 days last week and in summary it was good. Location is great due to as it is in the heart of downtown Lagos. Food is very good and variety is great. Rooms need an upgrade....its clean..but the whole feel and furniture needs an upgrade.

  • Stayed: February 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Yoni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSIH, General Manager at Southern Sun Ikoyi, responded to this reviewResponded 7 March 2018

Dear Mr.Yoni H

Many thanks for the posting pertaining to your recent stay at the Southern Sun Ikoyi Hotel.
Your comments and feedback notes are greatly appreciated.

Kindly be advised that the hotel will be starting a complete rooms refurbishment project during the second half of this year.
We greatly appreciate your business patronage and please be rest assured of our best attention at all times.

Yours Sincerely

Mark Loxley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018

The room cooling systems are very noisy, dusty and no cooling at all, very poor room services, the response time to guest requests are very unprofessional, rooms left unattended all day expect a call to house keeping for support.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank ayodeleajibade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSIH, General Manager at Southern Sun Ikoyi, responded to this reviewResponded 1 March 2018

Dear Sir

Thanks for the posting regarding your recent stay at the Southern Sun Ikoyi Hotel.
Your comments and feedback notes are greatly appreciated.

We apolgise for the service lapses as indicated and will rectify same - thanks for these points.
Please be advised that the hotel has a rooms refurbishment project planned for the second half of this calendar year.

Kindly be rest assured of our best attention at all times and we look forward to welcoming you back to the hotel in the near future.

Yours Sincerely

Mark Loxley
General Manager



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Reviewed 26 February 2018

Fairly good hotel with highly courteous attendants; good breakfast buffet; very slow room service that I waited for over one hour to have my order delivered and I even slept and woke up yet no order; clean hotel , but small room despite being tagged executive room with one chair and no centre table.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sotuonye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSIH, General Manager at Southern Sun Ikoyi, responded to this reviewResponded 1 March 2018

Dear Sir

Many thanks for your posting pertaining to your recent stay at the Southern Sun Ikoyi Hotel.
Your comments and feedback notes are greatly appreciated and will be shared with all our team members.

We will attend to the room service issue as mentioned and rectify same - thanks for this point.
Kindly be rest assured of our best attention at all times and we look forward to welcoming you back to the hotel during your next trip to Lagos.

Yours Sincerely

Mark Loxley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2018 via mobile

This is a decent hotel with good security and a good location. It just doesn’t hit the heights for me because it’s not value for money and really did not ‘wow’ me in any way.

I would not suggest against staying there for a few nights for business, however.

Stayed: July 2017, travelled on business
Thank rodney120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SSIH, General Manager at Southern Sun Ikoyi, responded to this reviewResponded 22 February 2018

Dear Sir

Thank you for the mail regarding your recent stay at the Southern Sun Ikoyi Hotel.
Your comments and feedback notes are greatly appreciated.

Kindly be rest assured of our best attention at all times and we look forward to welcoming you back to the hotel during your next trip to Lagos.

In terms of improving your hotel experience you are most welcome to contact myself directly and we will make every effort as a team to meet and exceed your requirements and also we will be willing to discuss any service improvement ideas directly with yourself.

Yours Sincerely

Mark Loxley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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