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Reviewed 17 March 2016

Tierra's setting is amazing and we arrived shortly after rains and enjoyed snow capped mountains and volcanos the entire stay. It was breathtaking. The rooms are minimalist in decor, but very spacious and comfortable with a lovely patio and outdoor shower. The indoor bath is a bit small, but highly functional. Every room has a spectacular view of the volcano and the surrounding mountains. When we arrived we were greeted by Nicholas, the general manager and offered beverages and snacks while we met with Paula who outlined our excursion options for our four days. The people are very friendly and helpful. Being at 8,000 feet above sea level they are cautious with the order of things, but fortunately we live at 6,000 feet so the altitude was never a problem. We found the guides absolutely delightful, generous, kind and extremely knowledgeable. They love what they do and love sharing their knowledge of this amazing place. I enjoyed shorter trips with them including a fabulous sunset trip where they brought wine and a nice tray of cheeses, crackers, olives and fruit for us to enjoy. We did do the star gazing evening and that was great. We found everyone at Tierra very focused on providing an excellent guest experience. The food was pretty good. I would say that is where they could do more work. The ingredients are very fresh and local. I would like to see the proteins cooked less. They offered several Chilean wines and beers, all very good. Some of the wait staff and front desk did not speak much English, but we were able to communicate with little difficulty. I did enjoy a massage at the spa which was excellent. Laundry service was prompt, same day service. Great wi fi too! I enjoyed the laid back atmosphere and the people tremendously. Nicholas, the general manager was very engaged in making certain we had a great experience. If we return, we would definitely stay here again!

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank lovetohike1111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia T, Guest Service at Tierra Atacama, responded to this reviewResponded 31 March 2016

Dear lovetohike1111:
Thank you very much for this great review!
It is wonderful to hear that your stay at Tierra Atacama was fantastic and that you enjoyed our programs and service.
We will be delighted to welcome you back!
Warm regards,
Cecilia - Guest service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2016

|The hotel was wacky but fabulous. The bedroom was spacious and light. The whole hotel was very very clean and well maintained. The trips were really well organised and good fun. The guides were very knowledgeable and good fun. Cannot fault this hotel at all. So glad we were there for 7 nights we could take out time with the trips and 'chilling'

Room tip: all rooms are secluded
Date of stay: February 2016
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Rachel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia T, Guest Service at Tierra Atacama, responded to this reviewResponded 16 March 2016

Dear Rachel M:
Thank you very much for your wonderful comment.
We are very happy to hear that you had a fabulous experience at Tierra Atacama.
We look forward to welcoming you back soon!
Warm regards,
Cecilia - Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2016

I'm gonna cut straight to the chase. When staying at a hotel like Tierra Atacama, it's all about the excursions and the guides, who play a vital role in determining how enjoyable your excursions will be. I have stayed at two explora properties in the past, which is a similar type of hotel, and they have excellent guides. The problem with Tierra Atacama is that they occasionally use third party "freelance" guides who are substandard. I suspect that they have to use a freelance guide when it is busy and they they don't enough guides of their own. To be fair, the guides who work exclusively for Tierra (such as Claudio, Leonardo and Anna) were excellent. However, my first 2 excursions were with a freelance guide who was terrible. Now Tierra normally sends a cooler full of food and drinks with the guests on an excursion. This particular guide always made sure that she moved the cooler to the front beside her and the first thing she does is grab a drink for herself before offering anything to the other guests. After a few minutes, and almost as an afterthought, she will then ask the guests if they wanted anything to drink. I found it extremely unprofessional for her to help herself first before asking the guests. In fact, on one excursion we ran out of Coke and bottled water for the guests while she made sure she had a Coke for herself. On another excursion, she had 3 cans of pop, 2 chocolate bars and lots of trail mix, all within a 3 hour excursion and she ate more than all of the other guests combined. I guess that whenever she gets a Tierra gig she feels like she hit the jackpot with all the free food. Her actual guiding was very poor as well, for example simply reading the caption from an exhibit whenever we came across one and at times reading it out in Spanish to the English only guests! Tierra needs to recognize that the guides are the face of the hotel and the guests interact with them far more than any another worker in the hotel. Outsourcing your guides and trusting them to represent your hotel with your guests is simply ludicrous and having to pay $1200/night for second rate guides is unacceptable.

Other observations:
-the guide for horseback riding didn't once tell us where we were going or where we were and spent most of the time chatting in Spanish with one other person, kinda let the group split into 2 which would not have been a problem if he didn't insist on having another horse carry my water (not the greatest when riding in the sun in the driest desert in the world)
-you pick your excursions for your stay right after checking in and then given a schedule; we requested a stargazing excursion but the guide never put us on the list
-meal service was sloppy e.g. breakfast buffet items not replaced when they ran out, some people receiving an amuse bouche for dinner while others didn't, having to ask to have water or wine glasses refilled
-food was average, should have afternoon snacks and snacks for guests to carry along on hikes like explora
-nice, well maintained pool but should perhaps improve wifi signal there and have poolside service
-a lot of the bath towels were obviously stained, should probably start replacing them
-laundry picked up in the morning was not returned that evening until I called for it late at night
-Nicholas, the manager, was a bright spot for the hotel and he was very welcoming and personable

The bottom line is that explora is better. Unfortunately, explora Atacama is currently under renovations due to a kitchen fire but once it reopens, I would certainly book with them over Tierra any day of the week.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank thesamchow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia T, Gerente at Tierra Atacama, responded to this reviewResponded 16 March 2016

Dear Guest,
Thank you very much for sharing with us your feedback in regard to your recent stay with us at Tierra Atacama.
Please accept my sincerest apologies for the poor experiences that you received with one of our guides. We have carefully reviewed all of the points that you mentioned with our chief guide and have taken immediate action with the respective guide to ensure that there is no repetition of this in the future. We pride ourselves on the quality of our guides and the excursions that we offer and are very disappointed to learn about this shortfall in the services that you received.
I am delighted to know that you enjoyed the excursions that you did with our guides Claudio, Leonardo and Ana.
Thank you for your comments in regard to the organization of the horseback riding excursion. I have also reviewed the points you mentioned with our chief guide and the person responsible for the excursion and we have taken measures to ensure that there is no repetition of this situation in the future.
I have taken note of your comments in regard to the shortfalls in food and beverage service in the restaurant and around the pool and the food we offer on the excursions and we have discussed these with our chef and food and beverage manager in order to make the necessary improvements.
Thank you also for your comments about the quality of the bath towels and also the efficiency of the laundry service. These points have been discussed with the respective department heads in order to quickly resolve both of these issues.
We currently offer wifi services in all of our bedrooms and the public areas of the hotel. I am following up with the person responsible for this area with a view to reviewing the efficiency of the wifi coverage around the Swimming pool.

I would like to thank you once again for sharing your comments with us and I hope that we may have the opportunity of welcoming you back to Tierra Atacama in the future.
Yours sincerely

Nicholas Russ
Hotel Manager
Tierra Atacama

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Reviewed 11 March 2016

This luxurious hotel is hidden in the village where the low-key architecture, using locally sourced materials, stylishly blends into its surroundings. Entering the airy lobby, we were struck by the chic design and striking vistas. The room was spacious and featured an open air shower and balcony for romantic moon and star-gazing at night.

The service is impeccable - everyone is so friendly and helpful. We are in our early thirties and have always preferred independent travel to guided tours. However, we were attracted to Tierra by its beautiful architecture and went with the all-inclusive package with them. It turned out that the tours they offered totally transformed our bias against arranged travel - the excursions were in small groups and were very well organized - after the trip you don't feel exhausted. My favorite was the horse riding tour to the Valle de la Luna, which was fun and offered a gorgeous view from the bottom of the valley.

The only thing I would suggest for improvement is to include local cuisine options, in addition to Western set meals only.

The pool was a welcome oasis during the hot afternoons. One note, maybe just because it was winter time when we visited, the outdoor pool area was a bit neglected - needed better attention and service and to be cleaned up quickly after guests left. That said, the view from poolside is stunning.

Otherwise a magnificent stay, and a highly recommended hotel for the explorer who wants some sophisticated comfort in addition to rugged nature.

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Emma11211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia T, Guest Service at Tierra Atacama, responded to this reviewResponded 14 March 2016

Dear Emma L:
Thank you so much for your comment!
We are delighted to hear that your stay at Tierra Atacama was great!
Your input has been duly noted.
We hope to welcome you again to Tierra Atacama or to our sister hotels: Tierra Chiloé and Tierra Patagonia.
Warm regards,
Cecilia - Guest Service

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Reviewed 5 March 2016

top notch everything here. upon our arrival, we were greeted heartedly by the manager and offered some drinks and food. then we met with the excursion manager who customized the next four days for us, between the four of us with varying events of intensity and desire. the staff was great - the servers, the spa folks, and especially the excursion guides. the guides spoke great english, enthusiastic, and knew what they were doing at all times. i'd highly recommend this place and only wish i could've stayed longer!

Date of stay: February 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank finncomics
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cecilia T, Guest Service at Tierra Atacama, responded to this reviewResponded 16 March 2016

Dear Finncomics,
We are delighted to hear that you had a wonderful time at Tierra Atacama!
Thanks for your great comment.
Warm regards,
Cecilia - Guest Service

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