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Reviewed 2 August 2018 via mobile

the palce was very nice and i recomended this place to everyone to visit once... the service and the place is very good to stay...if you want to feel something nice i would recomended you this place with your family

Date of stay: July 2018
Trip type: Travelled with friends
Thank tapiajonathan877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

Stayed in their standard suite with travel companions ( 3 people) for 1 night.

Pros
- We found the beds to be incredibly comfortable.
- It was conveniently close to La Serena bus station and mall...after traveling from Santiago on a sleeper bus for 6 hours.
- Helpful staff and clean rooms
- Hotel was it's own oasis...Check out the pool

Con
- The bathroom has limited ventilation; so the bathroom was quite damp throughout the day and evening

Overall, a comfortable short stay at this hotel

Date of stay: September 2017
Trip type: Travelled with friends
Thank Dixie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2016 via mobile

Nice place to stay with a family. Large apartment with 2 bedrooms. Breakfast served in room during winter.
Kitchen fully equipped if you wish to cook.
Nicely decorated. Large swimming pool.
Quiet place but very close to the seaside and the restaurants. Nice view.
We enjoyed!

Date of stay: July 2016
Trip type: Travelled with family
Thank zac31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2014

The hotel is in la serena, technically, although far from thge city center. Luckily we had a car to get to and from the hotel if not it would have been a disaster as we found out when we wanted to use public transport to go out for dinner on our last night. La Serena is not all that it is cracked up to be, had we known as much we would havve spent all of our time in the neighboring pisco elqui valley

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank danmkn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014 via mobile

Overall it's clean and nice layout but the location makes it impossible without a car. You will end up paying a lot in taxis.

The breakfast is basic so don't expect anything special.

But my main complaint was the way we were treated overall. Zero customer care. My wife was here for a week for work. One day she got sick from something she ate, badly sick and when she informed the hotel of the issue the attitude was that she must have eaten something bad somewhere else. In the end they accepted that there could have have an issue but it was all a big issue instead of just a "thank you paying customer for bringing this to our attention we will deal with it and credit you a night free of charge" or something.

Next point was the bill my wife had a rate for her company for the week and I joined her on the Friday & Saturday, for which they would add an extra person surcharge which was fine but then on checkout they changed the rate saying the original rate did not count as the corporate booking was only for one person... Pety to say to the least.

In summary if coming to La Serena book one of the hotels by the beach and avoid this one thus saving about 40.000 pesos in Taxis for two days.

Date of stay: February 2014
Trip type: Travelled on business
7  Thank Happiness113493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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