I had to visit a ship in Santos, her berth was not available on arrival and I had to wait 3 days until she came alongside. The stay in hotel (and of course in Santos) was worth it.
The hotel was nice, clean, quiet and apart from the small room (not a big deal), everything was good.
Good food and friendly / helpful staff.
English language may be a bit of a problem, but not worth getting into it, we managed to understand each other when talking with the staff.
I'd stay again there, if returning to Santos.
A problem would be in Santos if currency exchange is needed: it was weekend, Saturday most of the exchange offices closed at 14.00, two of them at 18.00. Nothing open on Sundays (Federal regulations). Unless using a card for payment or cash withdrawal, it may prove difficult to change money if not reaching an exchange office in time before closing.
Correct the following items:
1. Inadequate bedding: top sheet and duvet as a single piece do not provide proper sanitation because they are not changed and / or laundered for use by the next guest;
2. Plastic cups of low quality, sometimes cracked causing leakage;
3. Amount of soap and shampoo insufficient for a couple; and
4. Drink of "welcome" not offered spontaneously; It was necessary to "charge".
Like all Ibis, you know what you are going to find: that's good. At Ibis Valongo, the nearest hotel to the historic center of Santos, you'll have a nice breakfast, a clean room, a confortable price and a nice view of the harbour if you stay in a high floor.
Check in was confused. Contradictory information. Staff with insufficient training to guide the client. There were no explanations for my questions, and sometimes with a lack of patience. I was disappointed.
In the bathroom had no carpet (towel), and also had no towels ... only one towel, being that I was in a couple. Also had no drinking glasses. I had to request to support the reception staff. Even with several complaints, the hotel does not provide face towels. But overall the hotel is good and the staff working at the hotel are excellent. Very cordial!