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All reviews top floor great hotel beautiful view the hotel staff other places breakfast is served walking distance business trip balcony bedroom beach roof spacy outs treadmill television avenue
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Reviewed 7 November 2018

Mercure Santos Brasil, the best hotel facing the beach, only cross the avendia in front, foot in the sand, clean beach, with services, accommodations and excellent service. Don't lose, I'll always come back.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank fdconstantino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureSantos, Manager at Mercure Santos, responded to this reviewResponded 1 week ago

Dear Constantino,


Thank you very much for your Feedback!

We are pleased to know you enjoyed your stay with us.

Hope to see you again on your next trip to Santos.

Best regards

Daniela Oliveira,
Guest Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2018

I request to renovate and better equip the gym. To improve academy. Needs mats and a treadmill at least. It takes some pesos.
Just as a detail, not mandatory, an original television or stereo surround sound.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureSantos, Coordenadora de Hospedagem at Mercure Santos, responded to this reviewResponded 18 May 2018
Google Translation

Prezada Angela,

Agradecemos imensamente seus comentários sobre sua hospedagem conosco que serão compartilhados com toda equipe.

No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Também gostaríamos de informar-lhe que já estamos trabalhando para que em breve possamos oferecer-lhes um produto renovado.

Esperamos que sua próxima hospedagem seja tão agradável quanto esta.

Cordialmente,
Daniela Oliveira

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Reviewed 1 May 2018

Our room was very spacy and from the balcony we had a good view of the beach, which is just across the street. Breakfast is served on the top level, from where you have a good view of Santos and the beach.
On the top floor there is also a swimming pool and a gym for work outs.

Room tip: all rooms have beach view from the balcony
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank bocastoro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureSantos, Manager at Mercure Santos, responded to this reviewResponded 11 May 2018

Dear Bocastoro,

We’d like to thank you for the comment you left about hotel location and view.
Our main goal is our guest satisfaction.
Thanks once.
Best regards

Daniela Oliveira
Guest Coordinator
Mercure Santos

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Reviewed 16 April 2018

Date of stay: April 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureSantos, Front Office Manager at Mercure Santos, responded to this reviewResponded 23 April 2018

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Reviewed 25 January 2018

Very good location, breakfast good, the room is beatiful, the place is a beach perfect for walking and running of bike and other types.
Near from restaurants, shoppings, and more other places that you will needed.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gledson L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureSantos, Front Office Manager at Mercure Santos, responded to this reviewResponded 29 January 2018

Dear Mr Lopes,

Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel.
At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.
We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again.
Regards,
Marcelina Gomes
Front Desk Manager

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