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Reviewed 22 May 2019 via mobile

For my first time in Brazil, the Mercure in Florianopolis was a great place to call home for 10 days. The hotel is clean. The staff was very accommodating for an American who spoke very broken Portuguese. I want to especially call out the very helpful front desk receptionist Nicolas Brilhante. Nicolas went out of his way to make sure my stay was comfortable, giving me multiple suggestions on dining and exploring Floripa (and worked with me in English while bantering in Portuguese). The Mercure owners should be made aware of what a gem they have on Nicolas.

Obrigado por fazer meu tempo no brasil tão memorável.

Date of stay: May 2019
Trip type: Travelled on business
2  Thank jontaylorcarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Public Relations Manager at Mercure Florianopolis Convention, responded to this reviewResponded 29 May 2019

Dear Jon Taylor Carter,

We appreciate your comments regarding your stay at the Mercure Florianopolis Convention. It is always a pleasure to receive positive impressions.
Your comments were shared with Nicolas and other staffs; it encourages us to continue to improve the quality of our services every time.
He stays very happy to read it
We hope your next visit is as enjoyable as the previous one.

We remain at your disposal.

Best Regards,


Mercure Florianópolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2019

The acomodation, local and cleaness were excelent. It was the first time we stayed at this hotel in Florianopolis. The weather was sunny.

Need to be improve is the reception (check in and check out), be more kinldy and efficient.

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank paulokamikihara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Guest Relations Manager at Mercure Florianopolis Convention, responded to this reviewResponded 8 April 2019

Dear Paulo,

Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon!

Kind regards!


Mercure Florianópolis Convention

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

This was probably the worse hotel I have stayed in my life. Check in was bad, they scratched my car in a wall, the bedroom didn't have one power outlet, although it has a kitchen, the shower was leaking badly, it didn't have one dish/fork/knife, the AC remote control lost its configuration every day, the AC had a weird sound and every time I tried to watch the TV, it went back to the main menu. Shame on you, Mercure Hotels. I will never stay in one of your properties again.

Room tip: Try another hotel.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Micleus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Quality Services at Mercure Florianopolis Convention, responded to this reviewResponded 18 September 2018

Dear Micleus,

We appreciate your commentaries which have a great value.
We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve.

Best regards


Mercure Florianópolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

Comfortable, well trained staff. Breakfast and parking may be charged separately if you wish. Small indoor swimming pool, fitness room and sauna. Lots of family with children (mostly argentinians) last time I was there.

Room tip: Comfortable rooms, not noisy; fine air conditioning system. Safe neighborhood; pleasant 40 minute walk to Iguatemi Shopping Mall.
Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank jclion07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, other at Mercure Florianopolis Convention, responded to this reviewResponded 4 February 2018

Dear Guest,

Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon!

Kind regards,

Mercure Florianopolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Equipe_Mercure, Quality Services at Mercure Florianopolis Convention, responded to this reviewResponded 31 December 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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