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Reviewed 10 September 2018

This was probably the worse hotel I have stayed in my life. Check in was bad, they scratched my car in a wall, the bedroom didn't have one power outlet, although it has a kitchen, the shower was leaking badly, it didn't have one dish/fork/knife, the AC remote control lost its configuration every day, the AC had a weird sound and every time I tried to watch the TV, it went back to the main menu. Shame on you, Mercure Hotels. I will never stay in one of your properties again.

Room tip: Try another hotel.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Micleus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Quality Services at Mercure Florianopolis Convention, responded to this reviewResponded 18 September 2018

Dear Micleus,

We appreciate your commentaries which have a great value.
We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve.

Best regards


Mercure Florianópolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

Comfortable, well trained staff. Breakfast and parking may be charged separately if you wish. Small indoor swimming pool, fitness room and sauna. Lots of family with children (mostly argentinians) last time I was there.

Room tip: Comfortable rooms, not noisy; fine air conditioning system. Safe neighborhood; pleasant 40 minute walk to Iguatemi Shopping Mall.
Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank jclion07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, other at Mercure Florianopolis Convention, responded to this reviewResponded 4 February 2018

Dear Guest,

Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon!

Kind regards,

Mercure Florianopolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Equipe_Mercure, Quality Services at Mercure Florianopolis Convention, responded to this reviewResponded 31 December 2017

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Reviewed 8 August 2017

We stayed here for five nights while I attended a conference. It was partly a work trip, partly a vacation. Originally we planned to stay here for seven nights but we changed hotels after five nights because we found a much nicer hotel, in a better location on the water, for the same price. The room we had was very basic and the bed was very hard and uncomfortable. The "mini-suite," which we were looking forward to, consisted of a small refrigerator and a microwave. A/C was uneven; we could never quite find the right temperature in the room. Hotel receptionists were not accustomed to speaking English, and sometimes not Spanish, either, with guests who do not speak Portuguese. Breakfast at the hotel restaurant was decent but it wasn't included in the price. The indoor pool was too dirty to use; there was a chemical imbalance and the water was murky. Our hotel room faced a cancer hospital and a cemetery. The hotel is not close to tourist attractions such as the Public Market, beaches, or bay/water fronts. Unless you have a reason to stay in this area of the city, I'd recommend finding another hotel.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank 984amyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Guest Relations Manager at Mercure Florianopolis Convention, responded to this reviewResponded 15 August 2017

Dear Amy, we very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention. We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve.

Best regards
Mercure Florianópolis Convention Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

This is a good standard modern hotel with all you need but nothing that is really memorable. The room and bathroom were both perfectly adequate and breakfast was pleasant. Reception staff were very friendly and helpful. If you want to eat out close by there are not many options.

Room tip: My room was on 5th floor looking out over the main road but with no noise.
Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Timothy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Equipe_Mercure, Guest Relations Manager at Mercure Florianopolis Convention, responded to this reviewResponded 7 August 2017

Dear Guest
Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa.
Kind regards, Mercure Florianópolis Convention Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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