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Reviewed 29 January 2019 via mobile

Booked the hotel based on the very nice pictures i saw on their website. They set my expectation high and i have to say i was fairly disappointed with the room after booking a sea view suite but getting a building when opening the curtains. The reception was not bothered until i stopped there again and spoke to another person who apologized and advised me they had checked us in the wrong room. We were moved to a larger room with a better view, but still not half of what was painted in the pictures. Breakfast was ok, nothing extraordinary. The elevators were old, its like the hotel stopped on the 90’s. If you want to be close to the beaches or bars and restaurants this is not the place to be

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank Marcela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucianovieirarm, Gerente at Faial Prime Suites, responded to this reviewResponded 4 February 2019
Google Translation

Prezada Sra. Marcela,


Lamentamos profundamente que não tenhamos impressionado durante sua estada e pelo transtorno gerado no equívoco da inserção de sua reserva em nosso sistema. Como a senhora não cita nomes, estamos verificando com nossa equipe de recepção quem atendeu a senhora em seu primeiro pedido e o motivo de não ter sido tomada uma ação imediata.

Quanto sua opinião sobre nosso hotel, informamos que todo o hotel foi reformado / reconstruído recentemente. Hoje contamos com uma estrutura novíssima com uma proposta de decoração contemporânea diferenciada, com toques neoclássicos em seu mobiliário. Longe de ser um hotel parado na década de 90.

E sobre os elevadores, gostaríamos de entender sua colocação, pois todos os 4 elevadores de nosso hotel foram totalmente refeitos no fim do ano de 2018, com climatizadores e circuitos de TV informativa.

Já sobre nossa localização, informamos que ao contrário de sua opinião, hospedar-se no Centro da cidade de Florianópolis é a opção ideal para quem quer conhecer a cidade e o que a mesma tem a oferecer, e não ficar confinado à apenas uma praia devido ao problema de mobilidade urbana durante a temporada. Afinal, vivemos numa cidade de 42 praias!

Esperamos sensibiliza-la com nossas colocações e que a senhora mude seu conceito, e se possível sua avaliação, sobre nosso hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Very good hotel, recently modernized, helpful staff, large rooms and wonderful breakfast. Only drawback is being away from the beach, at the weekend the town center is empty, and the hotel has nothing close to doing

Date of stay: January 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank SergioJunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faialprime, Gerente at Faial Prime Suites, responded to this reviewResponded 5 March 2018
Google Translation

Prezado Sr. Sergio,


Agradecemos por compartilhar sua opinião sobre nosso hotel. Ficamos felizes que tenha gostado de nossa estrutura e serviços.

Nosso hotel é de perfil executivo, situado no coração do Centro da cidade e com fácil acesso às praias. Em seu envolto há também muitas opções de lazer e gastronomia, como a Fields, Restaurante Pier 54, além de em um raio de 500 metros é possível conhecer todo o centro histórico e comercial da cidade.

Em sua próxima vinda, convidamos o senhor para consultar nossa recepção ou com o Prime, nosso bot de atendimento. Que poderá lhe dar dicas incríveis! E faça sua reserva diretamente com o hotel: através do site, facebook ou telefone: melhor preço garantido!

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Reviewed 26 July 2017

Stayed here as a family for one night before proceeding to airport. Rooms were comfortable and had everything we needed including (hurrah!) adaptors for our electronics and a hairdryer. Only very slight disappointment was the wine list in the bar - being so close to a wine producing region we had hoped to sample some local produce but the available drinks were very commercial and not at all interesting.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Commander_840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faialprime, Gerente Comercial at Faial Prime Suites, responded to this reviewResponded 26 July 2017

Dear guest,

Thank you for stayed with us and for share your opinion about our services. We're very glad for reach your expectations.

About our wine list, we are glad to inform that our chef is making a hole new menu for our restaurant and bar. We hope that in your next stay you can be delight a brend new menu.

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Reviewed 4 January 2017

Stayed here on the last night before heading to airport. Good and central location where you can safely take the bus from the airport to the main bus terminal and walk to the hotel. Nice room, strong wifi, excellent breakfest and good staff.I would stay here again.

Date of stay: December 2016
  • Trip type: Travelled solo
    • Rooms
    • Service
1  Thank halitozis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faialprime, Sales Coordinator at Faial Prime Suites, responded to this reviewResponded 13 January 2017

Dear Mr. Halitosis,

Thank you for sharing your opinion about our structure and services! We are very glad for reach your expectations.

Count on us for your staying in Florianópolis everytime you need!


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Reviewed 22 February 2016

When we stayed at the Faial the hotel has just been renovated. We had the chance to stay in one of the new refurbished rooms (7th floor). The room was spacious, very good bed, great shower, television ect., nothing to complain about. Breakfast was o.k., the staff was very friendly. The hotel is located in the city, from there easy to walk the historic sights, e.g. the "Mercado Publico" is in walking distance. At night the street is deserted but don't worry, Floripa is a very safe city.

Date of stay: September 2015
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Lubi65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faialprime, Diretor de vendas at Faial Prime Suites, responded to this reviewResponded 23 February 2016
Google Translation

Muito obrigado por comentar sua estada conosco!

Ficamos felizes em saber que nossa estrutura e serviços atingiram suas expectativas.

Conte sempre conosco para suas estadas em Florianópolis!

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