On March 6-10 I hade the opportunity to stay at the Castelmar in Florianópolis,BR.
I must admit I had read some of the reviews about this property prior to my trip. My hotel arraignments are usually made by the group that has invited me to give a lecture, so at times I will ask to have the hotel changed in light of the reviews posted. This was not possible due to the fact the event that I was invited to was to held in the hotel. When I talk in a seminar and the subject is "Service" I tell my audiences that
" It's not what the guests think about when the enter it's" what they believe about you when they leave' So it was when I visited the Castelmar Hotel.
The elevator that I read was to slow was actually as quick as any I have ridden in. The fact that there was only one may have been the problem. The entire staff from the GM to housekeeping was exemplary. My room was spacious and clean. The views may leave a little to be desired, but it was not the reason I was there.
It is my opinion that the staff is committed to raising this hotel to a higher level.
The next time I am in Florianopolis this hotel will be on my list of "must have"More
- Free parking