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1 - 6 of 2 078 reviews
Reviewed 24 February 2020

First the good: Awesome view and location, clean rooms, and breakfast was absolutely great or floor was quiet and air conditioning worked. I was drawn by the great reviews and opted to pay the 60% increase for a balcony with an ocean view. We received a corner balcony not large enough for chairs. All you can do is stand out there. CHECK IN: Our check in person didn't greet us; even though I made the reservation and handed him my US Passport he opted to take my wife's Brazilian ID and only speak with her. He didn't confirm our room choice, made no mention of the fact that the balcony would need to be unlocked; no mention of the included breakfast or the times for breakfast, and dinner, no metion of the bar or coffee bar; didn't ask if we had a car... When it was clear he had already completed the check in we asked if we had a balcony with an ocean view and he said, "Probably." The bad check in experience started off us on the defensive. ROOM: At the room we couldn't open the balcony becasue it was locked and asked the maid to have it opened. She told us to call the front desk. We asked for the number, she didn't know. Not a big deal, but this is the important information that the check in person should have covered. Later, we asked the maid where the bar was so we could get a snack and a drink...she said that bar was in the restaurant. We went there and they were closed until 8PM and they sent us to the coffee bar on another floor. I asked what kind of whiskey they use for an "old Fashioned" the coffee bar server said he didn't know and had to call the bar. It was then we figured out that even the bar was closed, they will make a drink on that floor and the coffee bar server has to go up and get it. The guy at the coffee bar disappears all the time becasue he apparently also has to make deliveries. DINNER: Great view, and we opted for the al-a-carte. We ordered the Carpaccio as an appetizer and the waiter said, "two?" We said no, just one and then he said OK, but they are really small and made for one person. So we ordered two and received two big plates of Carpaccio! He wouldn't take one back until we talked the manager who he sent to our table. That was weird. Normally a server has the authority to do take back orders without creating a spectacle. The Seafood Risotto had a burnt taste the Rack of Lamb was good but, came just warm and not hot. CHECK OUT: They do not have an express check out. You have to wait in line and that's how we ended our stay...waiting in line to leave.

Room tip: Corner rooms on the ocean side have small balconies...no room for chairs or a table.
Date of stay: February 2020
    • Value
    • Rooms
    • Service
2  Thank skipsherv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danilo Scheibler, Gerente geral at MAJESTIC PALACE HOTEL, responded to this reviewResponded 29 February 2020

Dear Mr. Shervington,

Thank you very much for all your comments about your experience at the Majestic Palace Hotel.

To us is very important to know what our guests think about the services provided, product and Staff.

We apologize for the inconvenience with some of our employee. Obviously, we are taking much more training for the Attendant. They should be conscious that our priority is to help the Guests and give them completly attention.

We are really sorry.

Thank you for giving us the opportunity to know your opinion.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019 via mobile

This is a well located hotel with a lot going for it. Unfortunately the rooms maintenance is sorely lacking for a 4-5 star hotel. Burnt out lamp bulbs, stained sofa and grubby and peeling wallpaper (room 618) and a small bathroom rounded off an underwhelming stay especially for the price. The breakfast was good but nothing special that you would not find in a hotel for half the price.....

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank 150malcolmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danilos, Gerente at MAJESTIC PALACE HOTEL, responded to this reviewResponded 26 January 2020
Google Translation

Agradecemos por registar sua opinião sobre nossos serviços e instalações do Majestic Palace Hotel. Pedimos desculpas por não atender suas expectativas.

Atenciosamente,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2019 via mobile

The room is comfortable, Well decorated and clean. There is safe, refrigerator. The breakfast is complete and organized in a large room. It has a view of the sea and beach. Located close to a Shopping Center.

Date of stay: July 2019
Trip type: Travelled on business
2  Thank Sara1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danilo S, Gerente at MAJESTIC PALACE HOTEL, responded to this reviewResponded 6 August 2019
Google Translation

Prezada Sara,

Agradecemos seus elogios ao Majestic Palace Hotel. Ficamos felizes com seus comentários.
Esperamos pela oportunidade em recebê-la em outras ocasiões.

Muito Obrigado!

Atenciosamente,

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Reviewed 29 April 2019

The 4-stars hotel is located in front of the beach, in the downtow of Florianopolis, very close to the Beira Mar Shopping Center. Attendants are very polite ans always helpful. The room is big enough, confortable and clean.

Room tip: Select with a beach view
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 604pauloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danilo S, Gerente at MAJESTIC PALACE HOTEL, responded to this reviewResponded 8 May 2019
Google Translation

Prezado Paulo,

O Majestic Palace Hotel sente-se orgulhoso com sua avaliação e nossa equipe terá o maior prazer de recebê-lo em outras oportunidades.

Atenciosamente,

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Reviewed 1 April 2019

This is not a 5 star, but is a good hotel suited for Brazilian holiday makers. The staff were great, I arrived very early and they gave me an option of checking in early (for a fee, but it was worth it). The room was modern and very clean. The area is lovely as the boardwalk on the sea is right outside the hotel.

Date of stay: March 2019
Thank Kim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danilo S, Gerente at MAJESTIC PALACE HOTEL, responded to this reviewResponded 20 April 2019
Google Translation

Ficamos felizes com sua avaliação sobre a experiência vivida no Majestic Palace Hotel.
Lhe aguardamos para outras hospedagens.

Muito Obrigado

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