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Reviewed 4 November 2014

My husband and I booked a room at the Clinipel in May 2014, I didn't write a review before because we took a few months holiday and just now returned home. As several other people mentioned here, they're under renovation,so hammering noise all day long, there's no way you can have a "nap" or any rest in your room, which are ridiculously small. The heated pool was completely cold, we complained to management,so they tried to fix it, by the time the temperature started getting slightly bearable it was time to go out to dinner. My husband wanted to have caipirinhas at the hotel "bar",only to be informed that the bar only opened at 19:00 pm.
Also,on the day we checked in,as we went for a walk in town,waiting for the hammering to stop (around 5 pm),we came back to find the "cable TV maintenance guys" inside our room, without any prior notice.
We woke up the following morning around 8 am with the hammering again (it's so loud that it makes you fear that the roof is actually going to collapse on you!!)So,we got up,called management and asked for a refund,as we were unable to stay until check out time,plus all the problems the previous day, only to be informed that,unfortunately they would not be issuing a refund. What pissed me off the most was the fact that I spoke to the manager on the phone on more than one occasion and it NEVER OCCURRED TO HIM TO MENTION THE RENOVATIONS!!! The owner was there on that day and also didnt do anything to try to fix the situation. Biggest disappointment of the trip,my Australian husband said it was the worst part of the trip. Will never go back and tell as many people as I can,because they were DISHONEST!!

Room Tip: Don't stay here!!!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clinipel H, Gerente at Clinipel Hotel - Emporio & Spa, responded to this reviewResponded 5 November 2014

Dear Barbara, First we would like to thank
your preference to choose Clinipel Hotel & Spa, and also by
share with us your experience in our hotel. Sorry we did not
we managed to reach your expectations, and for any
inconvenience that has occurred. Hope to see you again in your
next trip to Serra Gaucha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile
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Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile
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Stayed: August 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018
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Stayed: September 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2018
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  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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