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All reviews star hotel room service great hotel called the front desk corner room mini bar three nights router brazil adapter wifi
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Reviewed 21 January 2020

Hotel is greatly located. I booked through a booking engine and totally was put in a back room (1332).
Room is nice, big, and great shower.
Air conditioner was noisy and complained, help came, but was unable to fix it and said it was the best they could do. Wi-Fi also had problems, technitian came, added a router, changed the router... did not work properly.
Breakfast... busy!!!! Very busy and loud! Maybe something can be worked out for a better space to be cozier.
Towel card... upon arrival you sign a paper that if you loose the card you shall pay R$100 (around Euro 25). In the end... not even the card was asked for.
Double check your final pay... I was charged for things in the mini-bar that was not consumed.
Pool.. cool place to be, water is VERY HOT and service by the bar is HORRIBLE as well as the food. Totally not worth it.
Cleaning... my second day the cleaning was probably based in making the bed. Forgot dirty towel in the bathroom.
Check out takes FOREVER!!! Horrible line with cord by the reception... seems like an IBIS hotel.
Hotel is new, so that is a plus. Changes should be done and expected.

Room tip: Front view rooms and higher floor for the noise.
Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
3  Thank onlyraphael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre E, Team Windsor Marapendi at Windsor Marapendi Hotel, responded to this reviewResponded 21 January 2020

Dear Mr. Raphael,

Thank you for being our guest and for taking the time to leave feedback. We love knowing that overall you had a positive experience and were able to take advantage of our welcoming staff.
Our top priority is making sure each of our guests has a comfortable and relaxing stay. We do appreciate you letting us know where we have room for improvement and look forward to seeing you again when your travels bring you back to Rio de Janeiro.

Marapendi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2019 via mobile

We stayed here in December 2019, the staff are great and hotel is in a perfect location, the complimentary chairs and umbrellas on the beach are a great value add service, the breakfast spread had a decent variety, and the breakfast staff do try to assist with English speaking guests, we booked into a family room which is 2 adjacent corner rooms and a main door that makes it a family room, a few areas of improvement would be a tea/coffee in the room and perhaps some complimentary water... Not sure how a 5 star hotel doesnt have these amenities... .. But besides that an overall great hotel and enjoyed the stay here....

Date of stay: December 2019
Trip type: Travelled with family
2  Thank BufsZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre E, Team Windsor Marapendi at Windsor Marapendi Hotel, responded to this reviewResponded 19 December 2019

Dear guest,

Thank you for being our guest and for taking the time to leave feedback.
Please be sure your comments are going to be on record in order to provide you a better experience on an early future.
We are looking forward to welcome you soon in an early future.

Kindest Regards


Marapendi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2019

I stayed with my family,for 6 nights,on that wonderful hotel.
That"s our thirt time and we surelly return.
We had a family apartament,very comfortable,clear and clean.,with a great view from the beach.,We had enjoyed good moments on swimming pool,delicious meals on the restaurant and with special assistance from the staff.

Date of stay: November 2019
    • Value
    • Location
    • Service
1  Thank ALMEIDA2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre E, Team Windsor Marapendi at Windsor Marapendi Hotel, responded to this reviewResponded 5 December 2019

Dear guest,

it was wonderful having you stay with us. We're happy to hear you enjoyed our hotel.

We look forward to welcoming you back, soon!

Kindest Regards,

Marapendi Team

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Reviewed 4 October 2019 via mobile

The hotel has an excellent location right in front of the beach. A short uber ride from Copacabana and Ipanema too. There is a small rooftop bar with a pool. The rooms are spacious and clean. Breakfast is really good. No complaints, I had a a good stay!

Date of stay: October 2019
Trip type: Travelled on business
1  Thank 192kaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre E, Team Windsor Marapendi at Windsor Marapendi Hotel, responded to this reviewResponded 4 October 2019

Dear guest,

Thank you for taking a moment to share your experience at the Windsor Marapendi in Rio de Janeiro!

Please be sure your comments are going to be on record in order to provide you a better experience on an early future.
We are looking forward to welcome you soon in an early future.



Kindest Regards
Team Windsor Marapendi

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Reviewed 9 September 2019

Good location Barra da Tijuca. Beautiful ocean view.Nice atmosphere and friendly Personnel.Breakfast included, many other Restaurant and shops around as well Bars.Very good service on the beach. A lot of place for sporty people. Strongly recommended.

Date of stay: July 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank alshamv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandre E, Team Windsor Marapendi at Windsor Marapendi Hotel, responded to this reviewResponded 10 September 2019

Dear guest,

It was a great pleasure to have you staying at Windsor Marapendi! Thank you for your compliments and we are all looking forward to welcoming you back in an early future.

Kindest Regards,
Windsor Marapendi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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