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Reviewed 27 February 2021 via mobile

We are nearing the end of a nice stay during Brazilian summer. As Hyatt globalist we have been treated exceptionally well despite COVID. The staff and service here are reminiscent of being in a Park Hyatt in Asia (Denise has been the best!). We were notified by the app a day before arriving of an upgrade to a suite. Said suite was stunning and again more in line with the Park Hyatt brand IMO. Communication in English was always possible which in Brazil is never a given. The hotel is also honoring nearly all benefits again - full breakfast, club lounge is open with great wine/cocktail/apps service from 5:30 -7 everyday, small fitness classes, etc. We were also able to get our COVID tests needed for US reentry fairly easily. While that service is only complementary after 7 day stay, we were able to get an antigen test about 5 mins from the hotel for $40US with results emailed within an hour. On-site PCR at hotel is about $70US with 24 turn around. We also loved the fairly reasonable prices of food and drink on property. A pool cocktail runs about $7US right now which is great for such a nice resort. Dinner and drinks in the restaurants are also very reasonable. Only word of advice would be to keep your KN95 mask handy as mask use on property (other guests) could be better especially in the elevators (soon to be a non-issue post COVID). The area is about 30 mins in an Uber from Sugarloaf, Ipanema, etc. but the immediate area also feels much safer. Overall we could not be happier with our experience here and will be back when in Rio.

Date of stay: February 2021
3  Thank TommyH292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Belache, Other at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 2 March 2021

TommyH292,

Thank you for taking some time of your day to write us this great review.

It really brings us joy to read comments like yours! We always strive to make our guests feel comfortable and at home while staying with us, and it makes me very happy that you had such a great experience! I’m glad to hear you appreciated our Grand Club, our breakfast and facilities. Thank you for the many compliments, it is appreciated!

We look forward to welcome you back on your next visit to Rio!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2021

3 night stay. An exceptional, beautiful seaside resort property. Expansive indoor and outdoor spaces. Super comfortable, modern rooms. Great morning breakfast. Consistent, helpful, professional staff.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank agashishgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Belache, Other at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 26 February 2021

agashishgupta,

Thank you for choosing Grand Hyatt Rio de Janeiro as your destination in Rio.

It makes me very happy that you had a great experience. The excellence in services provided is the priority for us. I am very happy to know that the Grand Hyatt Rio provided you a positive experience. Also, it's very much appreciated to receive compliments regarding our staff.

We look forward to welcoming you back on your next visit to Rio!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021

The hotel overall is lovely, there were a few small issues but all were taken care of quickly.

What really stood out was the staff, especially Denise from Guest Relations. She went above and beyond to help me figure out some travel issues and even checked in after to ensure they were resolved. I'm not always the most comfortable asking for help but she and the gentleman at the front desk were exceptionally kind and accommodating. I look forward to coming back just for that.

Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
1  Thank megnevill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Belache, Other at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 24 February 2021

megnevill,

Thank you so much for sharing your comments with us, and with the rest of the TripAdvisor community!

I'm delighted to read you enjoyed our hotel, service and facilities. Also, it's very much appreciated to receive compliments regarding our staff. It really brings us joy to read comments like yours! We always strive to make our guests feel comfortable and at home while staying with us. It makes me very happy that you had such a great experience. Rest assured that your compliments will be passed on to Denise!

We can't wait to have you back on your next trip to Rio!

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Reviewed 22 February 2021 via mobile

The hotel is really pretty, clean and good food. There is a lounge for those who have access (which is pretty good). There are bikes for the guest to use, and they are a lot
of restaurants around you can walk to. There is a beach club from the hotel at the beach.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank andrealU6402WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Belache, Other at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 22 February 2021

andrealU6402WI,

Thank you for taking your time to share your review with us.

We always strive to make our guests feel comfortable and at home while staying with us. It makes me very happy that you had such a great experience. I’m glad to hear you appreciated our Grand Club. It really brings us joy to read comments like yours!

We look forward on welcoming you back again in another opportunity!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2021

The location is great with nice views to either the beach or the lagoon, the rooms are good sized and comfortable, the gym is great, breakfast is really good.

BUT what really makes the Grand Hyatt experience so enjoyable are the exceptional staff. They are extremely professional but more importantly are so warm, friendly and welcoming. They truly made my extended stay for work here feel like I was at home. A big thank you to you all! I’m already looking forward to returning.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
2  Thank simonpsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina Belache, Other at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 15 February 2021

Simon,

Thank you for taking your time to share your review with us.

It makes me very happy that you had a great experience! We always strive to make our guests feel comfortable and at home while staying with us. It makes me very happy that you had such a great experience.

We look forward on welcoming you back on your next visit to Rio!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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