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Reviewed 3 October 2019

As always, the Grand Hyatt met all of our expectations regarding what a higher quality hotel must provide to it's guests. I hope to be able to stay longer next time to be able to enjoy the beach right in front and all the wonderful restaurantes and spa at the hotel.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank LigiaTroikaViagens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FabioNonato, Diretor da experiência do hóspede at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 4 October 2019

Hello LigiaTroikaViagens,

Thank you for choosing Grand Hyatt Rio de Janeiro as your destination in Rio. We always strive to make our guests feel at home and comfortable while staying with us. It makes me very happy that you had a great experience.

We look forward to welcoming you back on your next visit to Rio!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019

What a wonderful way to spend a week in the beautiful place of Rio de Janeiro. This hotel has everything you could ask for. Spa treatments are very reasonable and a total necessity as a treat. Food and staff exceptionally friendly and helpful

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FabioNonato, Diretor da experiência do hóspede at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 30 September 2019

Hello Joanne C,

Thank you for taking some time of your day to write us this review. I'm delighted to read you enjoyed our hotel, service and facilities. Also, it's very much appreciated to receive compliments regarding our staff.

We look forward to welcoming you back on your next visit to Rio!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

Stayed at the hotel for 3 nights for a conference, it is fairly new and has a couple of nice restaurants as well as a huge pool area. Gym and spa are large too, all good. Hotel is located in a quiet & safe area (lagoon). Only drawback is that it is located away from the attractions. Sea however is across the road.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Matthijs2517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FabioNonato, Diretor da experiência do hóspede at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 30 September 2019

Hello, Matthijs K

Thank you for taking some time of your day to write us this review. We always strive to make our guests feel at home and comfortable while staying with us. It makes me very happy that you had a great experience.

We look forward to welcoming you back on your next visit to Rio!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019


Not a 5 stars hotel.
Needs re-furnishing.
Very good Japanese restaurant in the hotel.
Not good service.
Old towels.
Small beds.
Bad front desk.
Anyone didn’t seem very interested in their job. Any special effort.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank F1334UHcarlosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FabioNonato, Diretor da experiência do hóspede at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 23 September 2019

Hello F1334UHcarlosc,

Thank you for taking some time of your day to write us this review. I'm sorry to hear the series of inconveniences you have faced during your stay with us. Please be assured that your comments have been taken into account and we will review this point with our team.

I hope we can welcome you back as an opportunity to redeem ourselves for this occasion!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2019 via mobile

Fantastic hotel with the most amazing attentive staff. Nothing is too much trouble.
The facilities are excellent and I would question whether or not the detrimental reviews on here are genuine.
I would highly recommend this venue.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank Huntershaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FabioNonato, Diretor da experiência do hóspede at Grand Hyatt Rio de Janeiro, responded to this reviewResponded 17 September 2019

Hello Huntershaw,

Thank you for taking some time of your day to write us this review. I'm delighted to read you enjoyed our hotel, service and facilities. Also, it's very much appreciated to receive compliments regarding our staff.

We look forward to welcoming you back on your next visit to Rio!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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