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Reviewed 18 June 2017

Being Accor Paltinum and not being respected in an Ibis itself is shameful, but getting an improper and insulting treatment by people who hate their pitiful(ok,not myroblem) job is outrageous. The girls at the rception, especially one called Jessica more than unable to maintain the slightest behaviour of courtesy. But this is nothing new for Ibis Hotels in Brazil. tSeriously how can you emply people without manners ? Nothing new in Ibis Rio Hotels but still puzzling.All the 4 IBIS I tried in Rio were more than worse.
This one in Barra is one of the worst hotels of all of them.They had my upgrade request for over 2 months and I got a room facing a wall, and even a room for handicapped people because those people are so immersed in their greed to make a fast buck, they sell all their capacities and disrespect the real paying guests. The room was a joke. Not even suited for 1 person, less for two.
The location is ocean front although you wont see the sea at all since they sold your room lol. A terrible bunker-like monstrosity building .
No amenities at all. 1 soap and one shampoo for 2. They really should close their despicable ibis branch in Brazil or rename it "GULAG INN"
I am through with Ibis in Brazil for good.
Shame on you ! Not even for a dog !
Just another terrible hotel,

Date of stay: June 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank DRLuxury
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 May 2017

Ibis charged twice for the same service (I had to pay twice for the breakfast). After the trip I contact them by phone and they confirmed the error. They asked me to contact them via email and I did so. But I have not received any feedback until now.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank maur0eduard0b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bernardo B, Front Office Manager at Ibis Rio De Janeiro Barra Da Tijuca, responded to this reviewResponded 25 May 2017
Google Translation

Olá maur0eduard0b!

Esta não é uma situação comum em nosso hotel.
Tenho certeza que o caso já tenha sido regularizado, mas caso contrario, peço para que o senhor me envie um e-mail relatando a situação para que possamos solucionar o mais rápido possível ok?
Fico no aguardo!

Atenciosamente,
Bernardo Bugarim
Chefe de Recepção.
IBIS RJ Barra da Tijuca
h8180-fo@accor.com.br
_______________________________________________________________
Hello Olá maur0eduard0b!
This is not a common situation in our hotel.
I am sure that the case has already been settled, but if not, I ask you to send me an email stating the situation so we can solve it as soon as possible ok?

Best Regards,
Bernardo Bugarim
Chefe de Recepção.
IBIS RJ Barra da Tijuca
h8180-fo@accor.com.br

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Bernardo B, Front Office Manager at Ibis Rio De Janeiro Barra Da Tijuca, responded to this reviewResponded 26 April 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 March 2017

We asked for a room with a view and as we did not want to upgrade for a deluxe and the hotel was not crowded the receptionist was very kind and gave us a handicap room, big and with a sea view. If you have trouble sleeping or just want to rest do not do this, the room was on the elevator side. Very clean hotel with a good location, close to Barra beach.

Room tip: Higher floors will have a better view
Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank elisamartel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bernardo B, Front Office Manager at Ibis Rio De Janeiro Barra Da Tijuca, responded to this reviewResponded 23 March 2017

Dear Elisa M!

We thank you for your comments following your stay at IBIS Rio De Janeiro Barra Da Tijuca.
I will not fail to share your comments with all staff, and I'm glad to know that you enjoyed your stay.
In the expectation of welcoming you again, please accept our compliments.

Bernardo Bugarim
Chefe de Recepção.
IBIS RJ Barra da Tijuca
h8180-fo@accor.com.br

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2017

Ibis Rio de Janeiro Barra Da Tijuca - Icertify that this review is my genuine opinion of this hotel, and that I have no personal or business affiliation with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review.
Your review will also be displayed on TripAdvisor. By submitting your review, you agree to TripAdvisor's Terms of Use and Privacy Policy.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Adilson L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bernardo B, Front Office Manager at Ibis Rio De Janeiro Barra Da Tijuca, responded to this reviewResponded 29 March 2017
Google Translation

Olá Adilson L!

Não entendi muito bem o seu comentário! :(
De qualquer forma me coloco a sua disposição para esclarecer qualquer duvida.

Bernardo Bugarim
Chefe de Recepção.
IBIS RJ Barra da Tijuca
h8180-fo@accor.com.br

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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