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Reviewed 23 December 2018 via mobile

The first room we were givens air conditioning was not working well and the room had a bad smell. The handle of the bathroom fell off. We informed the front desk and Daniel moved us without any fuss. The second and final room was what I was expecting from Ramada. A business room. Double bed, desk, safe. However, I found it strange that the quilt did not have a quilt cover. There were many long black hairs on the quilt. 4-5 I lost count. (I’m blonde and my partner bald so I can assure you they were not ours!) Our room also had a single bed, also with a quilt, also without a quilt cover and that one too had long black hairs on it. We called to explain and request a new one. The new one arrived (hair free) but with no quilt cover. So what’s the deal with the quilt cover? Well the quilt was bobbly and rough so not very comfortable.
Buffet Breakfast was ok with a choice of breads, sliced fruit, hot eggs and sausage. Self service Coffee machine. I had breakfast the first day but didn’t bother the next day as I’d prefer to sleep longer before checkout. And I’m a food lover and greedy as hell so you could say the breakfast was nothing to rave about.
The free gym was good you just need to get a token from reception to be able to use it as the gym is private from the hotel (inside the shopping mall).
There’s parking in the shopping mall which has access to the hotel. There’s no discount. You pay for however long you stay there, if you leave you get a new ticket on re-entry and so on.

This hotel served its purpose for what we wanted at the time - a place to sleep with air conditioning close, to my friends house who’s party we were attending and for the price we paid it was worth it. Very cheap.

Date of stay: December 2018
Trip type: Travelled as a couple
1  Thank Angela-TravelLight
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 November 2018

I really love this hotel. The location is great, the rates are great, the rooms clean and comfortable. It's a short walk to beautiful beaches. Shopping, dining and other services are just steps away. I travel a lot and what makes a hotel truly great for me is the staff, and the people who work here at this Ramada are exceptionally great. Thank you Bruno and Daniel at the front desk for being so welcoming, attentive, helpful and thoughtful. The staff in the restaurant / café da manhã also do a wonderful job each and every day, so another special thanks to Sara and her team for all their excellent work!
I may leave but I will always come back!

Muito Obrigado!!
Mr. James

Room tip: Ask for a Mountain View Room!
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Touringpro7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ramadahotelrecreio, Gerente de recepção at Ramada Hotel Recreio Shopping, responded to this reviewResponded 18 June 2020

Dear Mr. James.

Thanks for the review.

Hope to see you soon.

Best regards,

Daniel Augusto
Front desk manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018

I've had a great vacation from booking and returning home of this trip. But unfortunately after I retuned home I receive an email from the property say that I owe them money since Resort Vacation Certificate has paid the hotel. I have paid a Resort Vacation Certificate atotal of $526 for my stay in a 12 X12 box and now the hotel is asking for another $213. You wont get it from Darryl Anthony Davis!!!!!!!!!!!!!!!

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Armed Forces Vacation Club
Thank MrDavis5723
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Israel G, Gerente at Ramada Hotel Recreio Shopping, responded to this reviewResponded 30 July 2018
Google Translation

Prezado Sr. Davis,

Obrigado por dedicar seu tempo em nos avaliar.
Lamentamos que tenha tido uma experiência ruim após sua hospedagem, esclareço que o canal de reserva escolhido pelo senhor não nos apresentou as informações necessárias para o devido fechamento, estamos tentando ajudá-lo a resolver o problema o mais breve possível.

Conte conosco, estamos à inteira disposição.
Atenciosamente,

Israel Gomes
Gerente Trainee
055 21 2609-3400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2018

The room is clean and well organised. The shower is without a full divider to avoid splashes. It could be improved.

OK the breakfast: complete and well supplied.

The hotel is near a shopping center. It makes easy to get any needs.

Date of stay: May 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anna_Betto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Israel G, Gerente at Ramada Hotel Recreio Shopping, responded to this reviewResponded 4 June 2018

Dear Anna Betto,

Firstly we would like to thank you for sharing your experience with us, it is always a privilege know how to improve our services.

Best regards,

Israel Gomes
Operational Manager
055 21 3609-3400

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017

I stayed at the hotel during the Rio Olympics. The hotel was not finished yet at that time. My colleagues had serious issues with their rooms (bathrooms, doors etc.), I was more lucky as my biggest problems were noise from the ongoing building works and poor internet connection, but the hotel was far from perfect.

The worst experience was probably not caused by the hotel, as it was a blackout of all the city quarter. It took tens of minutes before the hotel started the generators - and I can't rule it out that it may happen again.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Miroslav L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Antônia M, Gerente geral at Ramada Hotel Recreio Shopping, responded to this reviewResponded 20 March 2017

Dear Mr. Miroslav,

Thank you for sharing your experince with us at Trip Advisor.
In that period we were just opening the hotel, our team was renovated.
We are sorry that your stay did not meet your expectation.
It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.
We do sincerely apologize for any inconvenience and disappointment caused and look forward to see you soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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