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All reviews small pool great location arpoador rock great ac wifi works great air conditioning worked well modern rooms included in the room price arpoador beach stayed here for a few days nice rooftop bar hotel chain would stay again reasonable size i highly recommend this hotel perfect hotel breakfast service
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Reviewed 29 September 2018 via mobile

Avoid the hotel if you value your sleep. This hotel has no sound insulation at all. If you are unlucky to have loud neighbours next door, you might as well be sharing a hostel dorm room with them. You will hear everything, and there is no chance you’ll be able to sleep until they sleep also. We use ear plugs and that doesn’t help at all. Absolutely pathetic.
There seem to be issues with the plumbing too, with our toilet blocking on our last night at the hotel.
Overall, a terrible hotel. There are many nice alternative hotels in the area. I suggest you look for another one.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Viktork1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeatrizPGG, Gerente geral at Arena Ipanema Hotel, responded to this reviewResponded 1 October 2018

Dear Viktor ,

Thank you for staying with us at the Arena Ipanema Hotel, and for taking the time to send us your valuable comments. Your opinion is of great importance to us, as it helps us to monitor our performance and improve our services. Experiences like those you described are not part of our company service standards. For our better understanding, and to be able to take the necessary corrective measures, we would appreciate if you could contact me on the following e-mail address: gerencia.geral@arenaipanemahotel.com.br, and share more details regarding your stay. We remain most grateful for your understanding, and look forward to welcoming you back, and to offering you the service you expected to find.

Yours Truly,

Beatriz Pereira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

This is one of those hotels where a few drawbacks drag down what would otherwise be a very good rating.

Firstly, it is true that the location is excellent, the reception staff were friendly and helpful and the buffet breakfast was of good quality and variety. Rooms and lobby are modern and inviting.

Now for the drawbacks. One of my pet hates are when hotels do not have irons in the room or at least a common laundry room for guests to use. They then charge for getting clothes ironed. There are only a few hotels around these days that do this and this is one of them.

Thin walls were also a problem and an adjoining door to another room made it impossible to sleep with some very noisy neighbours (the hotel did change rooms for us).

The aircon appeared to switch to a default setting of 25.5 oC at night (very hot for the Rio climate) and there was no body lotion in the toiletries set (a small thing perhaps, but most hotels include it).

Would have rated the hotel 4 stars if not for the drawbacks. These shortcomings may not be a problem for some, but we found it irritating.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Micwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeatrizPGG, Gerente geral at Arena Ipanema Hotel, responded to this reviewResponded 1 October 2018

Dear Guest,

We thank you for choosing the Arena Ipanema Hotel and for the feedback regarding your last stay with us. We were very sorry to learn that you experienced some inconveniences. In the meantime, your comments helped us to identify and improve the mentioned deficiencies. Hoping to welcome you back soon, so that you can fully enjoy the hotels facilities and services, we remain grateful for your understanding.

Kindest Regards,

Beatriz Pereira
General Manager

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Reviewed 18 September 2018 via mobile

Stayed four nights at Arena IPanema. Perfect location and felt very safe walking during the day around the area.
Rooms very clean & comfortable and good value for money with a good breakfast included.
Front desk staff exceptional- to my relief excellent English and were very helpful , friendly and welcoming.
Only negative was that the walls of room were very thin so could hear all the conversations , singing and tv of my ‘ neighbors’ too clearly for my liking.
But despite that I would stay again as the plusses far outweighed the one negative. So could highly recommend Arena IPanema Hotel - will be seeing you again!
Chao!

Date of stay: September 2018
Trip type: Travelled solo
4  Thank BrierleeF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeatrizPGG, Gerente geral at Arena Ipanema Hotel, responded to this reviewResponded 18 September 2018

Dear Guest,

Thank you for giving us some words, you will always be welcome to our Arena Ipanema Hotel! We offer exclusive services in the city, so that the stay of our clients is formidable. We are proud to know that our service and our staff surprised you. We work each and every day with effort and love to reach high quality in service.

We do hope to see you soon!

Best Regards,

Beatriz Pereira
General Manager

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Reviewed 18 September 2018

I lik eto hotel very much, is clean, rooms are basic and nice and is in a great location. i have to say that i really enjoy my stay at the Arena Ipanema Hotel. Jus to mention something that I didn't like , is the check because it took more than 20 minutes and 10 minutes to get the room key.

Room tip: Great basic and clean room what all you may need just.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank BorjaAguirreche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeatrizPGG, Gerente geral at Arena Ipanema Hotel, responded to this reviewResponded 18 September 2018

Dear Borja,

We are so happy that you liked your stay at our hotel. Your satisfaction is our thermometer to indicate that we are on the right track. We have a great pleasure to be here and also to have the opportunity to serve you.

It will be a pleasure to see you here again!

Best Regards,

Beatriz Pereira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

I stayed in this hotel for around 30 days back in June in a superior room. Overall I think this is the best value beach hotel in Rio.

The hotel is maybe a couple of years old but still has the feel of a brand new hotel. One thing that particularly impressed me in this hotel was the shower, very powerful and hot, just what is needed after a day on the beach. The rooms are a very good size with good desk, air con and safe. The bed was huge and very comfortable.

The location of the hotel is very good, sandwiched between Rio and Ipanema, and on a street with many beach bars. If you can’t choose between the party atmosphere of copa and the laid back class of Ipanena this is perfect. Also close to Osório metro which is a good metro station with regular services to downtown and quite regular to Barra. The hotel is adjacent to a park and very close to aprador ricks which is a fantastic place to catch sundown!

All of the staff were fantastic... I would give names but too many to mention, all in all a fantastic choice.

Date of stay: July 2018
Trip type: Travelled solo
5  Thank definitley_maybe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeatrizPGG, Gerente geral at Arena Ipanema Hotel, responded to this reviewResponded 13 September 2018

Dear Guest,

Thank you for sharing some words about our hotel. You will always be welcome to the Arena Ipanema Hotel! Hope your return has been good.

We are proud to know that our service and our staff surprised you. We work each and every day with effort and love to reach high quality in service. Your satisfaction is our thermometer to indicate that we are on the right track.

We do hope to see you back soon!

Best Regards,

Beatriz Pereira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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