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1 - 6 of 3 136 reviews
Reviewed 8 October 2018

wonderful place and very friendly staff. The food was delicious and specially the fresh fruit at every meal :)
My only advise is to have more staff that speak english specially at the front desk while checking in. It was hard to communicate with people around and while checking in there was only 1 busy staff trying to handle everyone else.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH_HoteiseResorts, Gerente at Summerville Beach Resort, responded to this reviewResponded 10 October 2018

Dear Mrs. Sandra,


Thank you for your comment about your stay at the Summerville Beach Resort.
Your opinion is very important so that we can continue to improve our services.
Our staff is made up of people who speak other languages, it is possible that at the time of the service that you referred other attendants were busy attending other guests.
We hope you can visit us soon.


Sincerely,
Janaína Pacheco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

This was one of the best stays I've had for a conference. Helpful staff, good food, clean rooms, wonderful pool and close access to the beach for swimming only 300 meters away and sunbathing immediately behind the resort. I definitely recommend!

Date of stay: October 2018
Trip type: Travelled on business
1  Thank ahopedesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH_HoteiseResorts, Gerente at Summerville Beach Resort, responded to this reviewResponded 10 October 2018

Dear Mr. Ahopedesign,

Thank you for taking the time to review Summerville Beach Resort.
It is always a pleasure to know that we have been able to provide a satisfying experience to our guests!
We look forward to welcoming you back soon.


Sincerely,
Janaína Pacheco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

Below standard my booking was full board and what surprise me that even when I ask any thing it’s chargeable like - power adapter - or even iron - very dirty not clean old hotel . Most of the stuff don’t speak English . Far from every thing so u can’t walk to no place around I don’t even rate it as 2 star hotel

Date of stay: September 2018
Thank Dxb_essa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH_HoteiseResorts, Gerente at Summerville Beach Resort, responded to this reviewResponded 2 October 2018

Dear Mr. Dxv_essa,


Thank you for your comment about your stay at the Summerville Beach Resort.
Your opinion is very important so that we can continue to improve our services.
The service offered is the full board, which are the three main meals: breakfast, lunch and dinner. We offer the laundry service in order to provide the best comfort for our guests.
I would like to inform you that we have a 24hs call center, extension 7, to answer all our guests requests, cleaning, room service, laundry service, maintenance.
In our team we have people who speak English and Spanish, you could talk to them for to help something.
We are in the process of renovating our apartments, we would like in a next lodging to present it


Sincerely,
Janaína Pacheco

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Reviewed 28 August 2018 via mobile

All the staff are SO friendly and welcome our whole family with braços abertos! The food is delicious with a wide choice for everyone and the structure provides whatever you want, whether it’s incredible swimming pools, the beach, tennis or the gym, or relaxing in the gardens or in the pool bar under the waterfall! Thank you to all the staff for making our visit so enjoyable again, and especially to Marco in Guest Relations for his caring attention!

Date of stay: August 2018
Trip type: Travelled with family
4  Thank valdawes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH_HoteiseResorts, Gerente at Summerville Beach Resort, responded to this reviewResponded 3 September 2018

Hello Mr. Valdawes,


Thanks for your review! We were extremely pleased that we matched your expectations. Recognition for the services provided by our team encourages us to pursue excellence.
It will always be a pleasure to receive your family! Let it be soon!

Sincerely,

Janaína Pacheco

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Reviewed 21 July 2018 via mobile

This July we spend perfect holidays in Summerville Hotel. Spacious, connected rooms were amazing for our big family (6 people). Food was delicious, especially wide range of fruits. Stuff was very helpful and friendly, however it was hard to communicate in English, but thanks to Marco de Carvalho (from guests relations office) who was always happy to help us, communication was much more better. Marco also helped us with adapter, church and printer. If you have any problem, go straight to Marco. We recommend this hotel for families who want to spend holidays with their children.

Date of stay: July 2018
Trip type: Travelled with family
Thank robert k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PH_HoteiseResorts, Gerente de relações com clientes at Summerville Beach Resort, responded to this reviewResponded 24 July 2018

Hello Mr. Robert,
Thanks for your review! We were extremely pleased that we matched your expectations. Recognition for the services provided by our team encourages us to pursue excellence.
It will always be a pleasure to receive your family! Let it be soon!
Sincerely,
Bruno Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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