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Reviewed 7 November 2018

The personnel in the hotel were courteous and diligent. I have only one complaint and is was about the cleanliness of room. Probably was a misunderstanding, when I return to the room after mid of the day, no one clean the beds and change the towels in room. I called front desk and immediately send the house keeper.

Date of stay: October 2018
Thank 180astrids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 5 weeks ago

Dear 180astrids,

Thank you for taking the time to share your experience with us. We are very happy to hear from our guest. Receiving constructive comments help to show us where we can work harder to serve our guest better. We're happy that despite the misunderstand with cleaning the room you still enjoyed your trip. We look forward to your return to better serve you.

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Reviewed 7 November 2018

Room was nice, with all the amenities. Some of the employees at the front desk are not very helpful, you as a guest have to say hello or good morning before the employee when you are passing by or when you approache the front desk, they are always looking at the computer and do not make eye contact.
Shuttle service was good and the drivers very courteous.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Veronica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 5 weeks ago

Dear Veronica G,

Thank you for taking the time to share your experience with us. We are very happy to hear from our guest. Receiving constructive comments help to show us where we can work harder to serve our guest better. We train our staff to be responsive to our guest needs. We apologize if our front office staff's attentiveness was not exemplary. We appreciate the positive feedback towards our shuttle drivers you encountered during your trip. We hope you will return that we may provide with the service that exceeds your expectations.

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Reviewed 5 November 2018

Stayed one night before flying out of DC National.

Hotel is closest to the Braddock Road metro, maybe .6 miles, so definitely can be walked. Has a shuttle to the airport that runs every 30 minutes (shares the shuttle with a nearby Holiday Inn), not sure of the end/start hours. About 8 blocks north of King Street, and a few blocks from the Potomac, so quieter area but easy to get to restaurants and shopping.

Standard room. Mine had a nice view of the Potomac. Fridge (no microwave in mine), hair dryer, alarm clock. Hotel has two restaurants, but did not eat there. While I could turn the AC/heat off, I couldn't figure out how to turn the blower off, so kept blowing air on my throughout the night. Part of the IHG, so I got a free bottle of water and a scratch off card (I "won" a free appetizer). Would certainly consider staying there again.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank hanna718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 7 November 2018

Dear hanna718,

Thank you for your comments and feedback on your experience at the Crowne Plaza Old Town Alexandria. We love to know we have succeeded in making your stay a wonderful experience. It is our pleasure to serve you. We're glad you were entirely pleased with your stay as one of our valued customers. Thank you for choosing us. We do thank you for comment and we will be happy to have you stay with us again in the future.

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Reviewed 3 November 2018

Staff were professional and accomodating, and rooms are clean and relatively up to date. Only minutes from the metro station, it makes it an affordable place to stay when downtown DC prices are out of control.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank BucksFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 5 November 2018

Dear BucksFoodie,

We appreciate your compliments on our hotel. It is our pleasure to serve you. We love knowing what we achieved in providing you with a hotel stay for a great value, and a helpful, friendly staff. We would love to see you again on another trip if your travels bring you to the DC area.

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Reviewed 2 November 2018 via mobile

We had room on 12th floor, fantastic views. Nice amenities. Fridge, microwave. Makeup mirror. New carpet. Flat screen TV. Coffee pot. Lots of local restaurants a few blocks away. Restaurants here good too.

Date of stay: November 2018
Trip type: Travelled on business
Thank 419judithp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adely G, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this reviewResponded 5 November 2018

Dear 419judithp,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel. We really appreciate your recognition of the room, amenities, and location of the hotel. We hope you return in the near future to once again experience the comfortable accommodations and convenience of our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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