An Oasis at the end of a horrible day due to Frontier Airlines. Superior staff. Excellent accommodations. I will definitely stay in another Homewood Suites the next chance I get. Hope it's soon. AwesomeMore
- Free Wifi
- Breakfast included
An Oasis at the end of a horrible day due to Frontier Airlines. Superior staff. Excellent accommodations. I will definitely stay in another Homewood Suites the next chance I get. Hope it's soon. AwesomeMoreShow less
We are so sorry that your travel did not go as planned at the airport, but we are so happy to have been a highlight of your travel trip. We know that travelling is stressful and we do our best to let our guests know that we appreciate them. We are happy to hear that we have a new fan of the Homewood Suites by Hilton brand! See you soon!
My wife stayed here for one short night, she flew in late and had to leave very early the next morning. The room itself was clean and acceptable, but it took her over an hour to get to the hotel (though it’s 5-ish miles away, she also ended up taking a taxi though a shuttle was ‘provided’). Upon arrival to the hotel, the staff told her the shuttle wasn’t available at the time she requested, so she planned on a taxi a few minutes later. BUT, she received a call at the original shuttle time asking ‘where she was, the shuttle is waiting?’
We are so sorry to hear that your wife's trip did not go as smoothly as planned. It seems that we may have had a miscommunication. While our hotel shuttle may not be available at all times, we do provide airport transportation 24 hours daily. To supplement our hotel shuttle, we also utilize SuperShuttle to help us take care of our guests. We apologize that this was confusing. We appreciate your wife choosing us for her stay and that the accommodations provided did meet her expectations. We will share this with our front desk to help to improve communication.
Fantastic customer service! We loved our suite with 2 rooms and a kitchen. Great location to run around downtown. Great for families with older kids. Good value for the money. Hilton rewards member was a plus.
Thank you for your review. We appreciate your stay and commendation of the staff. I am happy to hear that our roomy suites and central location met your traveling needs. It is always a pleasure to have one of our loyal Hilton Honors member join us for a visit. We can not wait to see you and your family the next time you all are in Austin again.
Friendly staff . We booked family suite . However , breakfast was average. Having kitchenette, so we felt like home as we were traveling with 2 kids . Would recommend on the basis of facilities in room and staff behaviour.
Thank you for choosing to stay with us during your trip to Austin! Thank you as well for taking the time to commend our team members for their hard work. We are happy to hear that their service made such an impact on your stay. We look forward to seeing you on your next trip.
Front staff was very helpful and accommodating. Even provided promotional offer for Lyft. Everyone was friendly and the suites were excellent...even a full-sized fridge! The location was close enough to downtown Austin with easy access to highways.
Thank you for your glowing review! I am so happy to hear that our team was able to make the difference in your travels while in Austin. They are truly the key to our success and I will be sure to share your review. We look forward to hosting you next time!
The hotel and staff were excellent! The elevator nearest the pool had a heavy chlorine smell, but everything else was great! The interior for this Homewood Suites had newer appliances and furnishings than others I've stayed at.
Thank you for your review! We actually completed an extensive renovation in 2017 and are happy to hear that you appreciated our updates. We look forward to seeing you on your next trip!