Staff were exceptional, room was clean, bed was comfy. Is a little older hotel and somewhat worn but was good for the price. Could use a few touch ups of minor maintenance around the pool, in the laundry room, etc.More
- Free Wifi
- Free Parking
Staff were exceptional, room was clean, bed was comfy. Is a little older hotel and somewhat worn but was good for the price. Could use a few touch ups of minor maintenance around the pool, in the laundry room, etc.MoreShow less
Thank you for staying with us at the Baymont Inn and Suites West in Amarillo, Tx. I am please to see that your stay was good. I hope that you will come back again soon.
The breakfast that was super to be warm was cold. This included eggs and gravy. I informed staff that that might make people sick and it should be taken out but nothing was done. Milk despencer is also broke.
We threw out the food that you have mentioned and made all fresh food. We took proper action in regards to this issue, you had just went else where in the hotel and did not notice that the breakfast staff had followed threw with the proper producer.
I stayed in Amarillo for work for about about 10 day . The manger is very professional. Check in and very fast. The maids do a good job cleaning the rooms. The breakfast is very good . The hotel is real easy to get too.
Hello David L. Thank you for taking the time to write such a nice review. We appreciate your business and glad that you chose to stay with us. I am so happy to hear that your stay was so good. Thank you again and I hope to see you again soon for your next trip.
We reserved a room for 2 nights but they charged our card for 7 nights. We are still waiting for over $400 to be deposited back to our account. They made checking in difficult, we checked in separately. The desk clerk would not let me check in without my husband stating “We don’t know if he could be your ex coming to kill you!” The whole place was stinky and the facility was filthy. The curtains were falling down so the windows were never completely covered. We would have moved to another hotel but they had already taken over $600 out of our account. Do not stay there you will regret it.
You had three rooms that was charged. Each room had to be authorized, then upon check out the card was charged for all rooms. Two of your rooms were for two night and one room was for only one night. We have resolved this issue the day before check out, it was explained to you what our system does by not one, not two but three people in person and multiple times over the phone where you got very belligerent with everyone you spoke with. I am sorry again that your card had to be authorized just like everyone else who uses a debit card, that is policy and everyone who stays signs off that they understand the terms of the authorization. I hope you have a wonderful day and a safe trip once again.
The property was easy to access from the roadway, located near plenty of restaurants, and was clean and well-maintained. The staff were friendly and knowledgeable about the area. Breakfast was good, and the breakfast staff were friendly and pleasant. The room was clean and comfortable.
Thank you for staying with us. I am so pleased you enjoyed your stay. I hope that you come back again soon!
This hotel was one of the better hotels i have staied at. The lobby was clean and spacious. The staff was friendly and paticent with my many requests, each request was accomadated. Not every room has a microwave and fridge but upon check in the ckerk gave me a room that had one. The rooms look like they are being updated slowly, thing new and things older. But clean. The breakfast was amazing my favorite was the bacon. Overall a wonderful stay. I would recommend this hotel to everyone. I will be staying again!
Thank you for staying with us at the Baymont Inn and Suites West here in Amarillo, Tx. I am so please to see that your stay was great with such a wonderful experience. I hope you come back, and enjoy all of our updates that are coming to our hotel slowly yet surly.