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Reviewed 30 December 2020 via mobile

As a titanium elite member, I received an upgrade to a junior suite and the executive lounge and complimentary breakfast both of which had great food options with in them. However the service was a miss. Upon check in the individual was cold, and questioned us (which is inconsistent with the western standards). He made it seem like checking us in was a favor to us. The waiter at the restaurant for breakfast was attentive and the food was tasty with all the options. However, the service in the executive lounge was slow and inconsistent despite their being very few customers. The location is not city center; which may be a plus for some people.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank Soroosh P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Albert Helms, General Manager at JW Marriott Hotel Ankara, responded to this reviewResponded 31 December 2020

Dear Mr/Ms. Soroosh,

I would like to thank you for taking your time to comment Trip Advisor after your recent stay at the JW Marriott Ankara Hotel.

We are sincerely sorry to learn that you were not satisfied with the services you received and you have scored our facilities and services fairly satisfactory in different areas of the survey. Comments and ratings such as yours are always important for us and are also shared with all of our team members.

Regarding your specific comment; we are very sorry to hear that you felt the service you have received was not to a professional one. We take every guest comment seriously and we analyze every issue to continuously improve our services. As your relative is one of our most valuable and loyal Marriott Bonvoy Member, even though he was not traveling with you, all of the benefits that a loyal Titanium Member entitled to receive was granted to you. Our goal is to response and resolve every guest issue at the first point of contact therefore I would like to inform you that the team members will be informed and your comments will be followed up closely.

Mr/Ms. Soroosh, thank you once again for your effort and time. We are looking forward to welcoming you back to our hotel. Should travel bring you back to Ankara, please make sure to contact me or our Guest Relations if you need anything that we can assist you with.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2020 via mobile

This has got to be one of the best hotels in Turkey. Great helpful well trained staff. Great German G.M. good location. Great executive lounge. I don't see this property making excuses to lower standards because of Covid. Fast wifi, good beds. Upgraded to a nice suite. Good food. What else could you ask for?

Thank you JW Ankara.

Date of stay: December 2020
Trip type: Travelled with family
3  Thank B3345XYandrewb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Albert Helms, Genel Müdür at JW Marriott Hotel Ankara, responded to this reviewResponded 5 January 2021

Dear B3345XYandrewb,

Thank you for sharing your experience at the JW Marriott Hotel Ankara through the TripAdvisor.

I very much appreciate your valuable comments and share with all of our associates to encourage them to provide the best service for our most valued guests.

Thank you for your feedback. We truly value your patronage and hope that you will give us the opportunity to serve you again in the near future. As JW Marriott Ankara family, we wish you a peaceful, healthy and prosperous New Year. Please do not hesitate to contact me personally if you need any assistance.

Yours sincerely,

Albert Helms
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2020

The hotel has a nice view from outside. Also the decoration at reception and entrance was fine. Parking for your car was available. When you come from Eskisehir to the city centre it is on the right side.

Date of stay: September 2020
Trip type: Travelled on business
2  Thank tdarpaci1977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Albert Helms, Genel Müdür at JW Marriott Hotel Ankara, responded to this reviewResponded 25 September 2020

Dear tdarpacı1977,

Thank you very much for sharing your experience at the JW Marriott Hotel Ankara through Trip Advisor.

We appreciate your rating and comments in regard to our hotel. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Once again, thank you for your effort and time. We look forward to welcoming you back to JW Marriott Ankara.

Yours sincerely,

Albert Helms
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2020

Stayed here for three nights, The service was top-notch and nothing could be faulted at all.

Got a very spacious Junior Suite which I enjoyed. Platinum members are treated very well - executive lounge is closed so breakfast and light dinner are provided for free. Ordered room service a couple of times and it was very reasonably priced too.

Date of stay: August 2020
    • Value
    • Cleanliness
    • Service
2  Thank strayersong
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Albert Helms, Genel Müdür at JW Marriott Hotel Ankara, responded to this reviewResponded 24 September 2020

Dear strayersong,

Thank you for sharing your experience at the JW Marriott Hotel Ankara through the TripAdvisor.

I very much appreciate your valuable comments and share with all of our associates to encourage them to provide the best service for our most valued guests.

Thank you for your feedback. We truly value your patronage and hope that you will give us the opportunity to serve you again in the near future.

Yours sincerely,

Albert Helms
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2020

Horrible management! They would rather employ their closest friends and relatives instead of people with hospitality management education and experience. You will find many employees that know no English at all. Get ready for hand gestures and a sucky experience! Marriott huh cheeky attempt!

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank hotelmgtgraduate
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ahelms, Genel Müdür at JW Marriott Hotel Ankara, responded to this reviewResponded 15 June 2020


Dear hotelmgtgraduate,

Thank you for sharing your experience at the JW Marriott Hotel Ankara through TripAdvisor.

In regard to your specific comments, we are sorry to hear that you had an negative experience with our management. As JW Marriott Ankara, we pride ourselves on delivering a memorable hotel experience to our valuable guests at all times. Please be rest assured that Marriott International gives an equal opportunity to its job seekers. Our aim is to attract, engage and retain the top talents globally.

Our goal is to response and resolve every guest issue at the first point contact. I also would like to inform you that we are continuously working on improving our associates skills through scheduled trainings.

Thank you for bringing your experience to our attention. If you have any comment or recommendation to share, please do not hesitate to contact me personally I will be more than happy to assist you with your inquiries.

Yours sincerely,

Albert Helms
General Manager

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