I'm sorry to report Madam Kwan that your beautiful dishes have been denigrated by the poor customer service presented by your franchisees.
This was our first trip to Malaysia and after an evening at Jln Alor we wanted some authentic cuisine without the hussle and bussle of a street food market.
However, your restaurant did not deliver on what you had sold to us on your website, notably "Quick Service with Comfort".
After placing the order, it seemed like none of the staff knew what they were doing. Drinks were not forthcoming, ordering spare glasses / cutlery was painfully slow, no one seemed interested in taking our dessert order and even paying the bill was a strain.
Seemingly, this could have been resolved simply if staff were allocated a specific table(s) rather than work by role (e.g. those that clean tables do not take orders etc.).
We ordered the Malaysian Platter and a Nasi Lemak which served us well as a taster menu for all great dishes of Malaysia. However, the service was a real shame and soured our overall experience of Malaysian hospitality.