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Reviews (7 625)
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Reviewed 3 weeks ago

My partner and I stayed here for three nights when we travelled to Kuala Lumpur from Singapore. The hotel has an inviting ambiance and the hotel lobby is a striking with its Victorian style furniture. The staff are very accommodating and helpful to us during our stay especially the staff in their Lemon Garden restaurant. Food at Lemon Garden is excellent with a lot of choices from Western, Chinese, Indian, Italian, Japanese, vegetarian and so on.

Our room is large with a stunning city views. The bed is very comfy as well.

We usually have our dinner in their bar and grill pub located on Level 1 " Arthur's Bar and Grill". Food are very good and reasonably prices for a five star hotel. The staff are very friendly and accommodating.

The hotel has a small maze garden which is perfect for instagrammable photoshoot :)

Overall we really like the place and we will definitely come back.

Room Tip: 13th Floor with the city view
  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank WanderlustspiritTESS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur and for your excellent rating of our hotel. We are happy to learn of your pleasant stay experience with us and thank you for complimenting the hospitality of our staff. We look forward to having you as our guest once again in the near future. Thank you.

Best regards,
Daniel Kaeflein
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed at this hotel for 3 nights
Brilliant location for sightseeing, local bars and restaurants
Everything within walking distance
Hotel is beautiful, everything to a high standard
Breakfast in the Horizon Club is very nice but very limited
We only ate here once out of the three mornings and then had breakfast in the restaurant on the ground floor. Excellent choices and plentiful.

Stayed: June 2018, travelled as a couple
Thank Frankmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur and for giving us a perfect score review. I am happy to note that our services and facilities met your expectations and greatly appreciate your constructive feedback. We certainly look forward to welcoming you back to the hotel soon. Thank you.

Best regards,
Daniel Kaeflein
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Given the age of the hotel, it's extremely impressive to see the hotel so well maintained. The hotel is well located with proximity to key tourist spots.
Our interaction was largely with Horizon Club staff and the team there is wonderful. Special thanks to Yune, Sri, Rajan... I could go on !! There's some room to have such staff in the restaurant though.
Horizon Club team, thanks much for the wonderful gesture of celebrating my little one's birthday week.
Look forward to our next trip soon!!

Room Tip: Prefer premium or suite should you take the club room, executive rooms are quite small.
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank shobhit3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur and for this wonderful detailed review of your outstanding stay experience with us. I am delighted that our Horizon Club staff services & facilities met your expectations and your kind compliments will certainly be shared with my team to continuously strive for exemplary hospitality. We look forward to welcoming you back for another exceptional stay in the near future.

Best regards,
Daniel Kaeflein
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This hotel has been around for as long as I can remember and stepping inside it’s like going back in time when I used to stay here or dine with my parents. It’s not old , it’s more like those Da Vinci furnishing , timeless classic with elegance ✨
Spacious room and bathroom, pool is abit small but the lounging area is big so plenty of cabana to relax and unwind.
Breakfast spread was more satisfying than dinner for me , perhaps coz the crowd was overwhelming during dinner. A good place to stay in town but not exactly walking distance to nearby attractions although they did provide shuttle service

Stayed: May 2018, travelled with family
1  Thank natalya l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your continued support and for the wonderful review of your stay experience. I am delighted to know that you had an enjoyable stay experience with us and thank you once again for recommending us. It was a pleasure of being service to you and we look forward to welcome you again during your next visit to the city. Thank you.

Best regards,
Daniel Kaeflein
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed first time at Shangri-La in Kuala Lumpur and just like in other countries, our stay at the Shangri-La was perfect. The rooms are specious and very clean, breakfast was very good. The staff was nice and helpful. The Hotel is just a short walk from the Petrona Towers away.I cant complain about anything. We will definately stay here again

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Aga H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for your continued support of Shangri-La Hotels & Resorts and for this fabulous review of our hotel. I am glad to learn that you had an enjoyable stay experience with us and we certainly look forward to welcoming you back for more remarkable stays in the future. Thank you.

Best regards,
Daniel Kaeflein
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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