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Mandarin Oriental
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Reviews (7 814)
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5 872
1 305
344
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140
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Reviewed 1 July 2019

A "Hi" from Rahim, Desmond and team, a "Bye" from Rozita the GSM (apologies if I misspelled the name) and the guy who checking out us sorry I forgot his name. Those personalised experiences from your staff is indeed luxurious. And yah the welcome drink and cake suprise is just so wow! Thank you for making my stay memorable.

Date of stay: June 2019
Trip type: Travelled as a couple
4  Thank Scaa88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 2 July 2019

Dear Scaa88

It’s so rewarding to hear that our colleagues have made a difference to your stay with us. I will share your lovely comments with Rahim, Desmond, Rozita and the team.

Thank you for staying with us and I hope your experience on this occasion will bring you back soon!

Cheers
Frank P Stocek
General Manager

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Reviewed 1 July 2019

A very central location right next to Petronas towers. Great hotel and great service from the staff. Valet service was convenient and room service was high in quality. Pool and fitness centre was amazing.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank mosrur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 2 July 2019

Dear mosrur

Our guests certainly enjoyed the various attractions around our hotel. Thank you very much for your positive feedback on our hotel’s strategic location, facilities and excellent service.

We greatly appreciate your kind patronage and look forward to welcome you back for another amazing experience at Mandarin Oriental.

Cheers
Frank P Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2019

My girlfriends and I recently visited KL to celebrate 4 birthdays amongst us as well as our decades-old friendship, and chose the hotel for its superb location. But we were most impressed by their impeccable service and first rate hospitality. We were touched by and greatly appreciative of the multiple treats in our room as their way of participating in our celebrations. A special thanks to the GRE, Jeanette for also playing a role as our photographer :-) A BIG thank you for the unforgettable experience!!

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank HJJKPP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 1 July 2019

Dear HJJKPP

It’s gratifying to hear of our colleagues’ efforts to ensure our guests have an unforgettable experience at Mandarin Oriental. I will convey your appreciation to Jeanette and our team who would be deeply inspired by your lovely feedback.

Thank you for choosing to stay with us and we look forward to welcome you and your friends back to our hotel for many more joyous occasions.

Cheers
Frank P Stocek
General Manager

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Reviewed 28 June 2019

Our first stop of our honeymoon was a very good one.
The breakfast was 5-star! amazing choice and quality.
The room was very spacious and modern, we really enjoyed it. One of the most comfortable beds I've ever been in.
Room service was also very good whenever we needed.
Front-desk, concierge and bell-boys were all very polite and service with a smile.
Gym was great, had everything and I also had a session with the tennis coach which was very productive.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Rubbertoe318
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 1 July 2019

Dear Rubbertoe318

We are truly happy to receive your positive review and most of all, that you enjoyed all aspects of your stay with us. Thank you for the glowing praise as it is our mission to completely delight and satisfy our guests.

We look forward to welcoming you back to our hotel!

Cheers
Frank P Stocek
General Manager

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Reviewed 28 June 2019

This is a five star property in the central KL. Very neat and clean hotel and room sizes are pretty decent. Hotel staff are very courteous and warm particularly restaurant staff. The breakfast menu has wide variety of choices suiting to different tastes. Mosaic Restaurant is open 24 hours so even if you arrive in the hotel late night you still can relax and enjoy food in the restaurant in late hours.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Sunil_Taparia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded 1 July 2019

Dear Go61693747228

Thank you for your positive post on our hotel’s facilities and F&B.

We greatly appreciate your kind patronage and look forward to welcome you back for another exceptional stay at Mandarin Oriental.

Cheers
Frank P Stocek
General Manager

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