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All reviews berjaya times square bukit bintang pudu area rooftop pool mini refrigerator accor member square shopping mall imbi monorail station check in process convenient store nasi goreng the security guard room condition city view lift lobby tv channels chinese food
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Reviewed 18 June 2018 via mobile

Follow my ig: @andriselly

Room: spacious! Love the bed & the bathroom. However the shower was a bit problematic because it kept turning left & resulted in water leaked out a bit from the door

Pool: small but with pretty good view

Got 2 complimentary drinks. We can choose anything but alcohol. Ordered durian smoothie & all berry milkshake. Tastewise pretty good but too much ice

Breakfast: surprised to find out it is open at 6.30 coz I have to go to airport at 7.00
Came back at 6.40 but there was no staff gretting us, no staff at stalls. There were stalls for noodle, omelette, bread, porridge, cereal, fruits and there was main course in the middle. Tastewise, the main course was pretty good. However what irritated me was that no staff was ready at stalls! Until I call them but they seem not whole-heartedly doing the job. The one making me omelette, I asked him to make it well done but it didn't. The milk for the cereal is not cold at all. Also the porridge was way too watery.

Stayed: June 2018, travelled as a couple
1  Thank andriselly2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade, responded to this reviewResponded 19 June 2018

Dear Benedicta A,

Thank you for staying with us during your recent trip to Kuala Lumpur. We are glad that our hotel facilities have met your expectations but sadly we missed the mark by not exceeding it. Rest assured that your experience is in no way a reflection of the quality service standard offered at our hotel. I have shared your valuable feedback with the Chorak restaurant manager and head chef to look into this seriously as to avoid any repetition. Further to the shower head, i have also spoken to my team from the maintenance to fix it.

Thank you again for bringing these short falls to my attention. Your feedback helps us greatly in our aim to achieve superior levels of service delivery. We hope that you will come and stay with us again and enjoy a hassle free stay.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

We found ourselves in a bind on our trip to KL when our hotel lost our reservation and were fully booked. We searched for another place to stay in the area and landed here.

The staff were so friendly and helpful, and even upgraded our room as they could see how tired we were after a long day of travel.

The location is great- 15 min walk to Jalan Alor and a 5 minute taxi to Chinatown.

Would stay again

Room Tip: Top floors have a great view
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank julianvcoleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade, responded to this reviewResponded 19 June 2018

Dear julianvcoleman,

Thank you for staying with us during your recent trip to Kuala Lumpur. I am so glad that you've enjoyed your stay with us.
We look forward to welcoming you back in the near future.

Sincerely,
Cindy Yeoh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

First time staying at Mercure KL Shaw Parade. Great hotel. Clean, Convenient, staff very friendly and helpful. We stayed only for one night before driving to Penang. Hotel is walking distance to shopping malls like Lot 10, etc. Didn't managed to use hotel facilities. Will definitely stay there again and recommend to friends.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank hazeln132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade, responded to this reviewResponded 19 June 2018

Dear hazel n,

Thank you for the amazing review. I am so delighted to read that our staff were friendly & helpful and the hotel facilities is up to your expectations. It is great to see that you recommend us and i do look forward to welcoming you back in the near future.

Sincerely,
Cindy Yeoh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

The room was well maintained and kept. However, it was a difficult journey walking with a heavy suitcase from the metro station - they need to tell guests to come in from Imbi monorail station and walk through the Berjaya Times Square shopping mall or along the surrounding jalan (to the east).

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kev_mccamra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade, responded to this reviewResponded 11 June 2018

Dear kev_mccamra,

Thank you for staying with us during your recent trip to Kuala Lumpur. We are happy to hear that you had a great stay with us. We are very sorry for the inconvenience before you arrive at the hotel. We will try our best to educate and inform each of our valued guest on how to travel from the monorail station to the hotel.
Thank you for bringing these short falls to my attention. You feedback helps us greatly in our aim to achieve superior levels of service delivery. We hope that you will come and stay with us again and enjoy a hassle free stay.

Regards,
Cindy Yeoh
General Manager

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Reviewed 8 June 2018 via mobile

Recommended hotel to have stay and relax with family. Hotel room is new and very comfortable. Swimming pool can see city view. Walking distance to the mall. Around hotel have easy to Get food and convenient store

Stayed: June 2018, travelled with family
Thank Adpui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade, responded to this reviewResponded 11 June 2018

Dear Adpui,

Thank you for recommending us to the other travelers. We're glad to have been a part of your visit and it makes me really happy that you enjoyed you stay in our hotel. Rest assure that i will pass your comments to the whole team. We look forward to welcoming you back.

Terima Kasih,

Cindy Yeoh
General Manager

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