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5 - 10 of 994 reviews
Reviewed 12 March 2020 via mobile

I’ve been staying here countless of time. I hit a jackpot since my business meeting always held just nearby this hotel and this place have a great service. All the workers are friendly, even the guard, cleaner, housekeeper and the receptionist. Great service from them. I’m happy to see their smile, kinda made my day. Also the room is clean and the price is just reasonable.
Exquisite!!

Date of stay: March 2020
Trip type: Travelled on business
2  Thank Dayanazahari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 31 March 2020

Dear Dayanazahari,

Warmest greetings from Silka Maytower Kuala Lumpur.
Thank you for the kind and generous comments regarding your recent stay with us.
We are humbled by your continuous support and positive reviews like yours are what keeps everyone in the team going.
Your feedback is an encouraging factor that will drive us further to continue working towards a higher and impeccable standard.
Thank you again for your feedback and we look forward to welcoming you back again soon.

Best regards,
David Wong
General Manager
Silka Hotels Malaysia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2020

We were 3 travelers and stayed in Deluxe room, it was outstanding experience, so whenever i think about my KL holiday, only 'Silka Maytower' would come into my mind. Beautiful room, I highly recommend to choose this hotel for a lovely stay, very comfortable, spacious, awesome surrondings with hotels, shops, walkaround etc., very descent place, just fallen in love with hotel. God bless you guys for awesome maintenance, timely help, warm greetings and immediate responses.

Room tip: We chose 30th floor, the best room ever. Love to book the same room, whenever i visit KL
Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
3  Thank sreeg2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 3 March 2020

Dear sreeg2017,

Warmest greetings from Silka Maytower Kuala Lumpur.
Thank you for the kind and generous with the positive comments, we are humbled by your 100% tribute to the service staff.
Also, positive reviews like yours are what keeps everyone in the team going!
We truly appreciate your support and look forward to having you back with us on your next trip.

Best regards,
David Wong
General Manager
Silka Hotels Malaysia

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Reviewed 12 February 2020 via mobile

Stayed 5 nights in studio suite. Its a spacious plus luxurious room. A romantic one indeed. Easy to commute to nearby shopping paradise in Jln TAR, Jakel Mall stands right opposite Silka. LRT Masjid Jamek is also conveniently located within walking distance. Local night market enlivens Saturday night apart from affordable hawkers stalls at food court Jln Masjid India. The place thrives and we planned our leisure outings carefully not to be trapped in the hectic people and traffic.
We enjoyed the room so much and would never hesitate to revisit anytime. Our room was on the 24th (23A) and we're not reminded of the non existence of 24th floor. We had to navigate ourselves asking other visitors in the elevator. It was made worst with the door nit detecting the keycard twice. We had to go down to the front desk to reactivate it. However, the 2nd time we reported that red light appeared on the door after touching the keycard, the staff replied with annoying remarks (her voice intonation) telling us that the card works fine. As if she's annoyed with our frequent reports. Later, she showed us how to use the card to the elevator (thumping her feet unhappily). Thanks to her, later we didn't have anymore problems gaining access to our room for the rest of the stay.
Cleanliness, renovation works should be scheduled during the presence of the least visitors. Staff's courtsey could be polished to improve too.
Apart from that, me and my husband humbly enjoyed Silka and hope to return for much better experience.

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank cthoney69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 13 February 2020

Dear cthoney69,

Warmest greetings from Silka Maytower Kuala Lumpur.
Thank you for sharing your feedback with us, indeed our location is valuable and priceless - being in the heart of the city.
We also regret to note that your recent stay at the hotel was not up to expectations.
We sincerely apologise for the unsatisfactory experience during your stay and this review has been communicated to the concerned Front Office team members for their urgent assessment and crucial improvement.
Please do know that we prioritise our guest's experience and will do our best to meet our guest’s expectation. Despite your experience, we very much value you as our guest and hope that you will give us another opportunity to look after you.

Best regards,
David Wong
General Manager
Silka Hotels Malaysia

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Reviewed 15 January 2020 via mobile

This place is really good, near most popular JAKEL MALL, and a lot of food stall avl just within vicinity. Staff are very good, food are good, Parking for vehicle NO PROBLEM are secure. Public transport also available.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank isaj157
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 20 January 2020

Dear isaj157,

Warmest greetings from Silka Maytower Kuala Lumpur.
Thank you so much for the outstanding review on TripAdvisor. We are thrilled to know that you had a great experience with us and we would be more than happy to extend the same quality service to you at any given opportunity.
Indeed, our location is part of our main attraction here, as well as our services and associates.
Thank you again for staying at Silka Maytower and we hope that you will consider us for your next trip.

Best regards,
David Wong
General Manager
Silka Hotels Malaysia

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Reviewed 7 January 2020 via mobile

I luv to stay here because of the cleanliness and comfort room with free wifi.

The hotel provide free parking with no reservation needed, so no need to think of additional charge or seach other outside parking place area which might be not safe

There are 4 high speed lift that not to worry of long waiting even yr room at the 30th floor. That's great

They provide the indoor swimming pool with awesome view. It's so convenient because u n yr children still can swim even though during hot weather or raining (without thunder)

Overall, I really satisfied and looking forward to stay here with my family..absolutely, everytime we spend the holiday in Kuala Lumpur. I can guarantee u.. it's really great value for yr money to stay here.tq

Date of stay: January 2020
Trip type: Travelled with family
2  Thank HanieHashim73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SilkaHotelsMsia, General Manager at Silka Maytower Kuala Lumpur, responded to this reviewResponded 10 January 2020

Dear HanieHashim73,

Warmest greetings from Silka Maytower Kuala Lumpur.
Thank you for your great feedback, we are humbled by your 100% tribute to our services and facilities.
Positive reviews like yours are what keeps everyone in the team going.
We truly appreciate your support and look forward to having you back with us on your next trip.

Best regards,
David Wong
General Manager
Silka Hotels Malaysia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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