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Reviewed 3 weeks ago via mobile

Delighted to be staying with the Ana Crowne Plaza in Osaka... Their recently refurbished club rooms on the 22nd floor are very comfortable and with all mod amenities. Very nice club lounge with good food and drinks from 6 to 8 pm also. Many thanks to Mr. R. Tamarimura for looking after the guests so professionally. Keep up the good work!

Date of stay: November 2018
Trip type: Travelled on business
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPO_GE1, Guest Experience Manager at ANA Crowne Plaza Osaka, responded to this reviewResponded 3 weeks ago

Dear David H,

Thank you for choosing ANA Crowne Plaza Osaka and for taking time to share the experience about the recent stay.

We also thank you for the compliments to our newly renovated Premium Club room as well as Club Lounge.

Your compliments has been shared with R.Tamarimuch also with our management.

We truly hope to serve you again in the future.

Guest Experience Manager

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Reviewed 3 weeks ago via mobile

We stayed at Crowne plaza during our anniversary trip to Japan. Conveniente location, friendly staff. The concierge was very helpful to find all needed information for our next trip to Okinawa but what my husband enjoyed the most was octopus omelette served during the breakfast!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Janotka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPO_GE1, Guest Experience Manager at ANA Crowne Plaza Osaka, responded to this reviewResponded 3 weeks ago

Dear Janotka,

Thank you for choosing ANA Crowne Plaza Osaka and for taking time to share the experience about the recent stay. It was our honor to welcome you during the anniversary trip.
Thank you for the compliments to the concierge team. Your feedback will encourage the team to strive to offer the best possible services.
We truly look forward to your return to serve the octopus omelette again.

Guest Experience Manager

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Reviewed 4 weeks ago

We wanted to see Tadao Ando's Church of Light so we started our holiday with two nights in Osaka. We arrived at the hotel after an overnight flight rom Europe before the designated check-in time and the one thing the Japanese don't do is check you in early, so we bought the club lounge pass and used it to go to the spa. By the time we had had a swim and steam and then coffee in the lounge the room was ready.

Do yourself a favour and book the club lounge. It is definitely the nicest Crown Plaza lounge I've ever known and as nice as many Intercontinental lounges. The buffet appetizers at Happy Hour were delicious and plentiful and there was an excellent choice of drinks. The breakfast was good and varied,

As other reviews mention, the location is ideal and all the staff were friendly. The shuttle service works well, The rooms are dated, but comfortable. This was an excellent choice and we would happily stay here again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank londontraveller588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPO_GE1, Guest Experience Manager at ANA Crowne Plaza Osaka, responded to this reviewResponded 3 weeks ago

Dear londontraveller588,

Thank you very much for choosing ANA Crowne Plaza Osaka and for taking time to share the experience about the stay.
We hope you enjoyed the Tadao Ando's masterpiece and got your holiday started in good ways.

Thank you for the recommendation to the Club room. Our Club Lounge was relocated to top 24th floor in 2016 by the big renovation, and it's one of the biggest club lounge in Western Japan hotels. We are delighted to see that we met your expectations on beverages and breakfast presentation.

Regarding with the early check-in, our Front Desk as well as Club Lounge, House Keeping team will do the best to accommodate your request. For some reasons, however, the room are not ready due to the high occupancy or room maintenance issues. Should you request the guaranteed early check-in, it may be available by the advance request * cost may apply. If interested, please feel free to contact our Reservations.

We look forward to serving you again in the future when business or leisure occasions bring you back to Osaka.

Guest Experience Manager

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Reviewed 4 weeks ago

The Ana Crowne Plaza in Osaka is very well located, along the river and 15 minute’s walk from the station.

I stayed 5 nights in 2 stays this month and enjoyed it very much. As mentioned in another review this is excellent value for what you get.

Rooms in the Club floor are recently renovated, very clean, and being on the club room means you can get extra perks like access to the lounge for tea (sort of late lunch) and copious cocktails, plus some extra free drinks (in case you have time).

Note that not all rooms may not be as nice, and some are bigger than others but this is life.

As I said I think the accommodation is good value or money, the restaurants are quite up market and pricey (even to a serial diner like me), but I must say the Japanese one we tried was very good, but there are a lot of choices for food in the area.

Staff is extra courteous and helpful, I particularly appreciated that they have a map ready with recommended eateries around the hotel.

The area at the back of the hotel if full of bars and night clubs and on Friday streets were packed with salary men having after work drinks with young ladies, not totally unsavory, this is a different peak to the local life.

The only drawback is that the check-in is officialy 3pm which is a bit late

I will definitely return and highly recommend the hotel.

Room tip: Book the club floor whenever possible
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank LePoulpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPO_GE1, Guest Experience Manager at ANA Crowne Plaza Osaka, responded to this reviewResponded 3 weeks ago

Dear LePoulpe,

Thank you very much for choosing ANA Crowne Plaza Osaka and for taking time to share the experience about the recent stay.
We are very pleased to read your review that you enjoyed our newly renovated Premium Club room and our Club Lounge service.
Also we thank you for the compliments to our team. Your feedback will surely encourage them to strive to offer the best possible services.
We are located in Kitashinchi Area, where you can dine in with various alternatives; from local Okonomiyaki restaurants to high-end international cuisine, not only the drinking locations. On your next visit, if any time available, please try one of our staff's recommendations.

Regarding with the check-in time, our Front Desk team will do our best to accommodate you in available rooms at the times. However due to the high occupancy the rooms might not be ready until the official time. Please feel free to contact us for the request. We are happy to offer the alternatives.

We truly hope to serve you again in the future.

Guest Experience Manager

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Reviewed 29 October 2018

Nicely updated rooms and great views from the upper floor rooms. Excellent service from the concierge and front desk. Good location that is walking distance to all needed. Good value for what you get.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank shendrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPO_GE1, Guest Experience Manager at ANA Crowne Plaza Osaka, responded to this reviewResponded 1 November 2018

Dear shendrix

Thank you for choosing ANA Crowne Plaza Osaka and for taking time to share your experience about the stay with us.

We are very much delighted to hear your complements to our room and the services by team members from concierge and front desk.

We truly look forward to welcoming you back again in the future.

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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