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All reviews castle view tennis courts train station outdoor pool nice hotel business district the loop business trip quiet location non smoking room rooms are spacious minute walk triple room luxury hotel bit dated higher floor easy access
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Reviewed 6 November 2018 via mobile

We stayed for a week in hotel new otani osaka and originally booked a superior twin room with castle view. When we arrived to the hotel, they told us that they were grateful we chose their hotel to stay for a week and hence have upgraded our room to triple room. The room had a sofa with two chairs and a table to sit and enjoy some tea with the beautiful view and the bathroom had two basins, so it was really spacious in comparison to our original reservation. We didn't use much of the facilities including the pool, as we were busy exploring osaka and kyoto, but we did request room service which offered a variety of vegetarian food, western and japanese style food (menu was in English). It is true that the room service was a bit pricey, but it was worth trying and very delicious.

Date of stay: October 2018
Trip type: Travelled with family
Thank Reem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka_Castle_View, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 7 November 2018

Thank you very much for leaving such wonderful comments on our site following your recent stay. We are so happy to know that our service and facilities were to meet with your expectation. We are looking forward to your next visit to Hotel New Otani Osaka.

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Reviewed 5 November 2018

The hotel had a FANTASTIC view, sitting just across the street from the park in which Osaka Castle is located. Many of the rooms, including ours (room 1324 &1325), had a PHENOMENAL view. The Castle is lit up at nighttime until 11pm, which was also beautiful.
The lobby of the hotel is very large. The center of the lobby had a small open air restaurant where you could take coffee, tea, etc. There were many gift shops and a bread shop, as well as a restaurant at lobby level.
Before our trip we registered for The New Otani Club International. We had discounts for breakfasts, drinks in the bar, quick check in, etc. Unfortunately, the swimming pool was closed due to the hurricane damages.
We also received a non-smoking room as requested, and were pleased with the clean air in the room (which isn’t often the case in Japan). The room was very spacious. It had a refrigerator, a large closet, a safe that could hold a laptop, and a lounge chair overlooking the window. The TV had English language channels. The hotel was very quiet. We didn’t hear noise from the street or from the corridor.
It’s a beautiful place to stay 100%.

Room tip: Castle View
Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Rimmakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka_Castle_View, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 7 November 2018

Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka, and it is a pleasure to know that you appreciated our room, view and facilities. Also, we thank you to join the New Otani Club International as a member. It is with pleasure that we look forward to welcoming you to our hotel and enjoy the New Otani Club member merits again!

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Reviewed 5 October 2018

We were fortunate enough to be upgraded from a Deluxe to an Executive double room, and it was simply 5*!!!! Beautiful, very big, and with a direct view across the castle. Even Typhoon Trami wasn't able to affect our enjoyment of the hotel - the double-glazing completely drowned out the sound of the wind and the rain.
The staff were extremely helpful and courteous - the only slight issue was that a guest of ours could not use the indoor pool on a rainy day, as her child was less than 18 years old, but the manager compensated by giving our guest all-day free parking during her visit. There is a wide choice of restaurants, albeit dinner is relatively expensive. Breakfast is expensive, particularly given the relatively restricted choice available.

Room tip: Side/rear rooms have a lovely view across the castle
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank RichardBurrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka_Castle_View, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 9 October 2018

Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka, and it is a pleasure to know that you appreciated our room, view and our service. Also, we thank you to join the New Otani Club as a member. If you will reserve a room over 30㎡ directly to our hotel, you and the person who stayed in the same room with you will get free breakfast. We thank you again and look forward to your next visit to the New Otani Osaka.

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Reviewed 2 October 2018

Location is superb. Subway is nearby and there is also a food court and a Family Mart across the street. The rooms while not spectacular and need updating are clean and spacious. I also like that it is situated in more of a business/financial district yet you could walk a few minutes and be in front of Osaka Castle.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank sandman8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka_Castle_View, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 October 2018

Thank you very much for leaving such wonderful comments on our site. It is a pleasure to know that you appreciated our location near subway and food court. We thank you again and look forward to your next visit to the New Otani Osaka.

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Reviewed 1 October 2018 via mobile

Located in Osaka Castle area, New Otani is long established hotel in Osaka. Rate we paid for triple room is generally better than similar triple room in Shinsaibashi area. Access to Dotonbori and Shinsaibashi shopping street is by subway.

As an well established hotel in Osaka, New Otani room is comparably bigger, comfortable and luxurious. Even after many years, the rooms doesn't show tear and wear, well maintained and very clean.

Breakfast is also excellent, mixed of Japanese and western food with so many choices of hot and cold items, sushi, sashimi, curry and omelette.

I would recommend this hotel if don't mind with location. The hotel is also part of the train line to connext with Kansai airport line.

Date of stay: July 2018
Trip type: Travelled with family
Thank ucartech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka_Castle_View, 支配人 at Hotel New Otani Osaka, responded to this reviewResponded 4 October 2018

Thank you very much for staying at the Hotel New Otani Osaka and for leaving such valuable review. We are so happy to know that our location, room and breakfast were to meet with your expectation. You will have chances to return to Osaka, we will be happy to welcome you again to Hotel New Otani Osaka.

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