I realised that my feedback was not reflected in the tripadvisor website. Thus, i think and i felt that i should share my experiences with all.
This place was a Machiya style accomodation which was centrally located near many tourist sites such as the shopping streets or the famous Kodaji. The rooms are spacious and also thoughtfully planned for any tourists. They provided travel adapter, service-apartment facilities such as washing machine, cooking utensils, etc.
Besides the location and the spacious rooms, the service from the concerige was top-notch. They helped you to plan the itinerary and also assisted in all your requests as long as it was viable and reasonable. Their prompt response and quick-reply are always handy when one needs help.
In terms of improvement, it will be good if they provide free bottles of water for one to bring along for their walk-abouts will be good. In addition, Kyoto city can be walkable by foot. It would be good if they provide bicycles for tenants to roam the places though i am unsure whether the city area has facilities for one to lock the bicycles. They may also consider investing on a handy-wifi guide which can be found in many hotels nowadays.
My family and I stayed at Shimaya Benten residence (east) for four nights and had the most wonderful time in Kyoto. The Benten residence was perfect for our family of five, plenty of space for everyone, we really felt like it was our home away from home. Also, it was in the best location to experience Kyoto. Easy walking distance to the quaint alleyways, the different areas of gion, plenty of shops, and of course fantastic restaurants. We were able to see and do so much!
Because Shimaya Benten residences is equipped with a kitchenette, we went to the local fresco super market to buy breakfast ingredients, which made it easy in the mornings to get the day started!
We also did a few loads of clothes washing as the Shimaya Benten residences has a laundry as well! Very handy when traveling!!
The online concierge service was that of a 5 star hotel. The Shimaya concierge team quite literally booked and organized everything we wanted to do and made a very easy to comprehend itinerary, including maps and telephone numbers. For times we didn’t have dinner reservations they included restaurants in the area as suggestions, which was quite handy! Traveling with children can be somewhat complicated at times but with the Shimaya staff and concierge team it was so easy and we were able to enjoy our time in Kyoto that much more.
We rented high-end kimonos (at Kiharu - highly recommend) one evening to go to the 3-starred Kikunoi restaurant (5 mins walk from Shimaya Benten), and the Shimaya staff dropped off our regular clothes to the Benten that afternoon and delivered our kimonos back the day after to Kiharu for us. 5 Star service. The Shimaya staff made everything so easy for us, we really appreciated the thoughtfulness.
It really felt like we had our own slice of Kyoto with a modern Japanese twist. The house was so beautiful, the rooms were simplistic and well designed, everything to our taste. The bathrooms were very clean and hygentic, and appliances easy to use. Shimaya provided clear and procise information cards for the usage of all the appliances within the house, like using the very fancy toilet and how to fill the bathtub! (The bathtub overlooks a simple Japanese garden!!!)
They also provided bus/train cards to get around the city, so all we had to do was tap on and off at the train station or when exiting the bus.
We would definitely stay at Shimaya Benten residences again when we come back to visit Kyoto!
Highly recommend as a place to stay for a couple or family. Look forward to returning on our next visit to Kyoto.
-Fabulous 3bedroom townhouse recently renovated with 2 bathrooms including a Japanese bath
-1 room with Western beds, 2 room Japanese style
-Great location in Gion near restaurants, subway and shopping.
-10m walk to subway and 15m walk to Takashimaya
-E concierge who organises your trip and detailed itinerary including restaurant, taxi, tour and sightseeing bookings
We loved our stay at BenTen East. It’s the second time I’ve stayed at a machiya in Kyoto and I loved that this one was exceptionally clean and cozy, complete with all the necessary amenities. Daily housekeeping was awesome. The neighborhood was also incredibly charming. What truly stood out was the fantastic e-concierge service provided. The team rendered extensive help with restaurant and train-ticket bookings as well as activity/trip plannings. Thank you!
Our family of 7 had a great experience staying here. They were really helpful and even prepared a detailed itinerary before the trip. The place was comfortable, cosy and relatively convenient (10 mins walk to the city area). We had a great time there and would definitely go back there again.! Thanks for the wonderful experience.