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All reviews boutique hotel great boutique comfortable beds small hotel fantastic bakery hotel is immaculate small lobby not hesitate to recommend this hotel nijo jo castle restaurants and bars within walking distance the hotel staff japanese standards bottled water nishiki market restaurant reservations convenience store
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24 - 29 of 107 reviews
Reviewed 28 June 2018

We attempted to cancel our booking with this hotel 13 days before we were due to stay there. The hotel refused to refund any of our payment and kept over $2,000 for rooms we would never be able to stay in. Their rules on cancellations are stringent - BEWARE! My husband totaled his car a little over a week before our trip to Japan. We had to make hotel and travel changes due to his accident. The hotel was unrelenting that we had not cancelled by the deadline of 14 days in advance. Stay at an international hotel where you will be assured of some reasonable policies. Things happen in life and the strictness of this hotel's policy is truly disheartening in light of our extenuating circumstances. Our experience with this hotel is the worst we have had and my husband and I have travelled all over the world together. Please don't give this hotel your money! And I strongly urge everyone to book your hotel directly and never use Expedia. They did nothing to help us resolve the situation.

  • Stayed: June 2018, travelled with family
    • Service
1  Thank nicolemarshall06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa S, マネージャー at Villa Sanjo Muromachi Kyoto, responded to this reviewResponded 29 June 2018

Dear Mrs. nicolemarshall06,

Warmest greetings from Villa Sanjo Muromachi Kyoto.

Thank you for your comment.

Firstly, we are so sorry to hear that your husband had an accident before your trip.
We sincerely hope everything goes well after that.
kindly be informed that our cancellation policy is “cancellation fee will be 100% charged within 2 weeks of check-in.
We believe that this is clearly written on the travel agent website as well before you made the reservation.

We apologize for any inconvenience this has caused you.
And we sincerely would appreciate your kind understanding.

Best Regards,
Villa Sanjo Muromachi Kyoto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Having gone from the Park Plaza in Tokyo to this much smaller hotel in Kyoto, we were blown away by the hotel’s charm, beauty, location and facilities. As in all Japanese hotels that we have experienced, they provide you with everything you would need for a 3 bedroom apartment comfort! Nothing was missing in these hotel rooms. Clean, efficient, exceptionally comfortable. Located opposite a 7 Eleven was a plus for snacks for the kids and cash withdrawals. So easy to get cabs to the main attractions. An easy walk to a plethora of stores and restaurants. We would definitely stay here again and recommend to our friends. Don’t be deceived by it’s size. You will be very comfortable. Staff bent over backwards to accommodate us. And the absolute BEST showers EVER!!!

Stayed: June 2018, travelled with family
1  Thank Trish C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa S, front clark at Villa Sanjo Muromachi Kyoto, responded to this reviewResponded 25 June 2018

Dear Mr./Ms. Trish C,

This is Villa sanjo muromachi KYOTO.
Thank you very much for your wonderful comment to us.
We are very appreciate that you like our hotel especially the shower!!

Hope to having you again.

Best regards,
Villa sanjo muromachi KYOTO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

The hotel seemed almost new. Just a few rooms. Staff lovely and many thoughtful things just as you would from a boutique hotel. Very central. Inclusive breakfast was described as Western however it was not. We could have complained ready for the second day but did not was to make an issue. Would stay again.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank MartinandLorna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa S, front clark at Villa Sanjo Muromachi Kyoto, responded to this reviewResponded 21 June 2018

Dear Mr./Ms.MartinandLorna,

This is Villa sanjo muromachi KYOTO.
Thank you very much for your comment to us.

Our hotel was opened in 2016. July 6th, 2018 will be our 2nd anniversary.
We are still new hotel and only 12 rooms but we are pleased that you seem you like our hotel.

Hope to see you again.

Best regards,
Villa sanjo muromachi KYOTO

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Reviewed 19 June 2018 via mobile

It was a great experience we had there. The Japanese zen theme was spot on and the area is big enough for group of 3 adults and 1 infant to move around. The quality of the furniture and the amenities was excellent. Definitely will be back next time.

Stayed: June 2018, travelled with family
Thank keete7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa S, front clark at Villa Sanjo Muromachi Kyoto, responded to this reviewResponded 20 June 2018

Dear Mr./Ms. keete7,

Thank you very much for your comment to us.
We appreciate that you like to stay with us.

Hope to having you again sometime.

Best regards,
Villa sanjo muromachi KYOTO

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Reviewed 18 June 2018

位置很好,離車站近,附近有超市、對面就有家7-11,周圍還有許多不錯的餐廳跟精品商店,散步起來也非常舒適。飯店服務人員用中文英文溝通完全沒有問題,也非常專業親切。房間設施很不錯,浴室淋浴設備很好用,床很大很軟超好睡,每天備品也都細心地補好:一天有四罐免費的水對旅人來說很相當方便。
Nice location, friendly staffs, comfortable bed, clean room.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank loveworkinghappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villa S, front clark at Villa Sanjo Muromachi Kyoto, responded to this reviewResponded 19 June 2018

Dear Mr./Ms. loveworkinghappy,

This is Villa sanjo muromachi KYOTO.
Thank you very much for your wonderful comment to us.
We are pleased that you like our hotel very much.

We sincerely hope to having you again sometime.

Best regards,
Villa sanjo muromachi KYOTO.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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