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Reviewed 31 July 2018 via mobile

I had to stay here for a couple of nights on a business trip, the location is a bit far away from the tourist sites like West Lake and Hefang but the upside is that it’s peaceful. If you’re a runner, you are a couple of minutes away from a running trail that extends along the lake.

I’m deducting one star for location and lack of champagne selection (they need to offer this at their dinner service).

Overall, I would definitely be back here.

Stayed: August 2018, travelled on business
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy Y, Public Relations Manager at The Azure Qiantang A Luxury Collection Hotel Hangzhou, responded to this reviewResponded 3 August 2018

Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou!Thank you very much for sharing your recent stay experience with us, and we would like to offer genuine anticipatory service to our guests. We have both white wine and red wine for your choice while dinner time, and it is our goal to continuously improve our product and service quality and we therefore take your comments in regards to the dinner experience serious and target an improved experience for your next stay with us.
Thank you and we are sincerely looking forward to welcoming you back to our hotel during your next trip to Hangzhou!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018 via mobile

Very well organized hotel with efficient service and very high standards of hospitality. Very fast and accurate check in and check out. Give minutes each time and they were busy with groups. Amazing. Great rooms with fantastic view. I called housekeeping for extra towel and it was very fast. I called again for help in order to set up the WiFi connection and again I was assisted in ten minutes. The room service was phenomenal and very discreet. I had buffet breakfast and it was great display of variety and great service. I have just praise for this hotel. Well maintained and managed. Very well trained associates.

Stayed: December 2017, travelled on business
6  Thank dralmorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy Y, Public Relations Manager at The Azure Qiantang A Luxury Collection Hotel Hangzhou, responded to this reviewResponded 3 August 2018

Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou! Thank you for choosing our hotel for your recent stay and the constructive feedback regarding your experience. We are pleased to hear that you enjoyed your time with us and that we were able to offer a high product and service quality to you. We deliver best-in-class, exceptional service that is tailored to our guests’ individual needs and look forward to welcoming you back to our hotel during your next trip to Hangzhou!

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Reviewed 22 June 2018 via mobile

The Azure Qiantang Luxury Collection is always one of the best hotels in Hangzhou. As a SPG platinum member, I received the complimentary upgrade every time I stay here. (Thanks a billion, Steven ) The signature suite with the gorgeous panoramic view of the Qiantang river will impress you. I feel like I am the real VIP physically and mentally here. Thank you so much for every staff who works here.

Stayed: June 2018, travelled as a couple
Thank Yunkai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy Y, Public Relations Manager at The Azure Qiantang A Luxury Collection Hotel Hangzhou, responded to this reviewResponded 26 June 2018

Dear Valued Guest,

Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou!
Thank you very much for sharing your recent stay experience with us, receiving comments and recognition directly from our guests is the most valuable resource for us to understand if we achieved our goal – to create memorable experiences for our guests.
Especially the recognition and appreciation of our loyalty members is a big focus for us and we are proud having you as frequent guest in our hotel.
We appreciate your trust and are looking forward to welcoming you back to your home away from home soon during your next trip to Hangzhou!

Best regards,

Christoph Kamieth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Check in was ok; I was upgraded to a specialty room. The room was fairly large, and the view from the room was fantastic too. Mattress was quite comfortable. Air conditioning worked well, so I might consider this hotel again on my next trip to Hangzhou. Gym was well equipped, but no views as it was located in the basement. There's also a kid's area next to the equipment.
They had an ok spread out for breakfast, but the quality was so so. The fresh juices were nice though. Lan Ting is a must try. Service was quite decent throughout, besides a couple issues at the front desk.
Perhaps the only complaint I have is that the location still isn't fully developed yet, so there isn't really that many malls or sights around. Though you can walk down the river towards Raffles City, there were roadworks around the hotel. Also the Starpoints for the ancillary charges didn't seem to post correctly.

  • Stayed: June 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank SGdweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy Y, Public Relations Manager at The Azure Qiantang A Luxury Collection Hotel Hangzhou, responded to this reviewResponded 22 June 2018

Dear Guest,
Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou!
Thank you for choosing our hotel for your recent stay and the constructive feedback regarding your experience. As the destination authority, we always devote ourselves to offer a locally inspired experience for our guests.
It is our goal to continuously improve our product and service quality and we therefore take your comments in regards to the breakfast experience serious and target an improved experience for your next stay with us.
Thank you and we are sincerely looking forward to welcoming you back to our hotel during your next trip to Hangzhou!

With best regards,

Christoph Kamieth
General Manager

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Reviewed 14 June 2018

Location is little-off and shopping mall / subway station within close proximity. However, the hotel is nicely designed and maintained and the rooms have great view overlooking the Qiantang River. A morning jog along the riverside park is a great option to start your day. The rooms are cozy and personally not my favorite decor. The top floor's Chinese restaurant has great dinner menu and the breakfast buffet is of good quality, too. The staff are well trained and responsive. Overall a satisfactory stay.

  • Stayed: May 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Le G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandy Y, Public Relations Manager at The Azure Qiantang A Luxury Collection Hotel Hangzhou, responded to this reviewResponded 19 June 2018

Dear Guest,

Warm regards from The Azure Qiantang, A Luxury Collection Hotel, Hangzhou!
Thank you for choosing our hotel for your recent stay and the kind feedback regarding your experience. We are pleased to hear that you enjoyed your time with us and that we were able to offer a high product and service quality to you. We have seasonal promotion menu in different quarters, looking forward to welcoming you back to our hotel during your next trip to Hangzhou!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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