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All reviewslake viewwater showchinese restaurantwest lakemusical fountainexcellent locationeach eveningclub floorshopping and restaurantsking roomswimming pool isrooms are comfortablestar hotelbeautiful cityroom ratetrain stationhotel restaurant
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Reviewed 17 April 2018

I have stayed here on a number of occasions and normally do not eat here. The hotel location is its great selling point. If you want an underwhelming experience go to the Cafe for dinner. It is grossly overpriced and, while the young waiting staff work harder than anyone, the Restaurant Manger is indifferent unless you are a frequent diner - patently obvious from my vantage point. The food is mediocre and, if you want a glass of wine, they have to extract what is left from the Chinese Restaurant before opening another bottle! Service is slow - 15 mins after arrival before being offered anything unless you are on the Restaurant Managers favoured dining list. This will be my last time at a Hyatt Hotel.

Room Tip: Its worth paying for a lake view
  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 18 April 2018

Dear Mr Cardiff,
Thank you for sharing your experience at Hyatt Regency Hangzhou via TripAdvisor.
We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. We have reviewed your comments with our Food and Beverage Management Team, in an effort to ensure efficient and effective service for all guests.
Your feedback and preferences are shared with the team, so as to be able to tailor your pleasant experience in your future visit.
Sorry for the unsatisfied experience once again. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better.
Best Regards,
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Hotel was undergoing renovation this time. Lucky me got a room facing half of Westlake this time around. Wish they gave me a room of full west lake next time!

Went to Restaurant 28 again, it didn’t failed to disappoint!

Breakfast was one of the best amongst the other hotels I stayed for this trip! My room doesn’t come with free breakfast but it was worth paying if you’re someone who needs to have brekkie. It’s quite delicious and good spread. service is good too!

Room Tip: Ask for room face westlake
Stayed: March 2018, travelled on business
Thank Virginia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 26 March 2018

Dear Virginia,
Warm greetings from Hyatt Regency Hangzhou!
Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
We are delighted to read that you have enjoyed your stay with us, especially the view from your room and our delicious food in Hubin 28 restaurant, as well as our breakfast. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

This is a great hotel in a great location. It is located right on West Lake. The fountain show takes place directly in front of the hotel at 7pm and 8pm nightly. Convenient to the metro station, shopping and restaurants.

Stayed: March 2018, travelled on business
Thank Errol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 26 March 2018

Dear Errol ,
Warm greetings from Hyatt Regency Hangzhou!
Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. It is really expedient for the guests to take around of the West Lake for the good location and the convenient transportation and you can enjoy the fountain show at the early night.
We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2018

Another business stay at the Hangzhou Hyatt which was as always like a coming home away from home. Efficient and friendly staff who are always ready to assist in any way they can. Lobby was under renovation but that will give us next visit something new to look forward to See you soon again!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Horace Jeffry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 26 March 2018

Dear Horace ,
Warm greetings from Hyatt Regency Hangzhou!
Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
We are delighted to read that you have enjoyed your stay with us, especially for our warm service. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one. And we expect to provide your fresh and more delightful stay experience after the renovation finished in not too distant future.
We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018

Right on edge of West Lake.Only 1 block from Metro station. We arrived early at noon & front desk graciously checked us in .
Room was serviced daily in a most thoughtful manner.
Spacious room & bathroom updated & finished to a very high standard.
Highly recommend.

Room Tip: We had a 7th floor room, no lake view but it has a open vista looking down on the rooftops of traditional buildings.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank boshim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 10 February 2018

Dear Boshim,
Warm greetings from Hyatt Regency Hangzhou!
Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel is greatly appreciated.
We are delighted to read that you have enjoyed the view from your room as well as our staff service. Our team members will be thrilled to hear of your kind comments, as they strive to make every guest experience an unforgettable one.
We are very much looking forward to welcoming you back soon, on your next trip to Hangzhou.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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