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“Long lines, tasty food”

Grandma's Home (LianHe Mansion)
Ranked #39 of 2 959 Restaurants in Hangzhou
Restaurant details
Reviewed 28 June 2018

This restaurant chain is very popular in Hangzhou and with good reason. The branch we visited was a bit out of town on the out skirts of the Xixi wetlands park, we chose it as we were working close by. Because our lunch time was limited we asked a Chinese colleague to ring on our behalf and book - she informed us that they don't accept bookings and to arrive early. Due to various factors we didn't arrive early but at lunchtime, we took a ticket and wondered how on earth we would know when we were being called as we couldn't count above 3 in Chinese.
Worrying that we wouldn't have time to wait for a table we asked some staff how long they estimated our wait - this caused a bit of a to do as they tried to find a staff member who spoke English, when she was located she told us we should have made an email booking. We replied that our friend had made a call and was told no booking would be taken. she then rolled her eyes and asked if our friend was Chinese on learning she was we were fast tracked to table., Very good for us very annoying for all of those ahead of us in the line.
This restaurant is huge, dimly light and beautifully decorated. The service is fine though the staff are a bit frightened of dealing with non Chinese speakers- you could see them looking around hoping to make us someone else's problem.
The menu is vast, the food tasty but a little more expensive than we were used to paying in China.
TOPTIP; if you a foreign visitor email a booking.

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Thank Happy_travellersHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 September 2017

I travel to Hangzhou several times each year for business and stay at the Sheraton Grand Resort. My Chinese host usually takes me to Grandma's Home for a quick meal on my arrival day. On my current visit, my U.S. colleague and I walked over on a Sunday late afternoon and successfully ordered a pair of Beggar's Chickens, fried rice and vegetables by pointing at the menu. A server who spoke some English verified that we wanted two chickens and also helped with my beer order.

Apparently, it is OK to order five or six different entrees for 2 or 3 people, but ordering two chickens had many of the staff walking by our table and pointing. The meal was tasty and we had no problem getting what we ordered or paying the bill. There was a large group of people waiting for a table as we left, so getting here early is key.

It's much easier to eat at the Feast Buffet at the Sheraton, but we enjoyed the challenge and will to it again.

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Thank Slargon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2017

The place is well designed. The food is good, fusion between modern and local Chinese food. The portion is large.
For 3 person, 2 main dishes will be enough.

Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017

Went with a small group of friends for lunch while staying at the Sheraton hotel nearby. It was Saturday afternoon at 1:00pm and no reservation was accepted. Everybody was waiting with a number on hand. Luckily the turnaround was fast and we spent less than 20 minutes' waiting only before being allocated a table.

Ambience was unique for a Chinese restaurant where it was dimly lit and decoration was contemporary simple and raw which catered for the younger patrons. Bigger tables for groups were all in elongated shape instead of the more traditional big round table to save space. We were sit on a long narrow wood panel with legs, instead of chairs or wooden stools, which was anything but comfortable. Another way to squeeze in more guests into limited space I guessed.

Kitchen was very efficient to serve all of the dishes within 15 minutes from order. Rather traditional local cuisine but done in a modern, lighter taste, and less oily way. We had the duck soup with bamboo shoot, fish head in pickled small chillies, and a few other vegetable dishes. All very tasty and in slightly smaller-than-average portion. Free apples were offer as after meal fruit/dessert, and you would have to grape them yourselves from the display.

Overall a pleasant experience although I would have preferred a better and more comfortable seat arrangement.

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Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2016

We went here on a Saturday late afternoon after spending several hours in the adjacent Wetlands Park. No reservations are accepted, but our Chinese host went to the restaurant about 4:00 and got us a numbered place in line that enabled us to eat at 4:30 when the restaurant opened. We had the benefit of a knowledgeable local host who took care of the ordering. Service was impeccable, and we had a private alcove for six people that was perfect for relaxation and conversation. The food was exquisite, especially the fish dish. The decor is meant to evoke memories of the 1930's--hence the name Grandma's Home. Although this is part of a chain of restaurants by the same name, it is probably more attractive than the others (by the account of our hosts). It was a perfect way to end a day of extensive sightseeing.

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Thank Curtis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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