This restaurant chain is very popular in Hangzhou and with good reason. The branch we visited was a bit out of town on the out skirts of the Xixi wetlands park, we chose it as we were working close by. Because our lunch time was limited we asked a Chinese colleague to ring on our behalf and book - she informed us that they don't accept bookings and to arrive early. Due to various factors we didn't arrive early but at lunchtime, we took a ticket and wondered how on earth we would know when we were being called as we couldn't count above 3 in Chinese.
Worrying that we wouldn't have time to wait for a table we asked some staff how long they estimated our wait - this caused a bit of a to do as they tried to find a staff member who spoke English, when she was located she told us we should have made an email booking. We replied that our friend had made a call and was told no booking would be taken. she then rolled her eyes and asked if our friend was Chinese on learning she was we were fast tracked to table., Very good for us very annoying for all of those ahead of us in the line.
This restaurant is huge, dimly light and beautifully decorated. The service is fine though the staff are a bit frightened of dealing with non Chinese speakers- you could see them looking around hoping to make us someone else's problem.
The menu is vast, the food tasty but a little more expensive than we were used to paying in China.
TOPTIP; if you a foreign visitor email a booking.