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Reviewed 10 August 2018

the hotel is impressive and when you enter the immense lobby you think you are in a Space Odyssey kind of movie. The rooms are incredibly big and they have panoramic glass from floor to ceiling offering you an unobstructed view fo the world outside. The fantastic aspects of the hotel do no stop here. They offer sumptuous buffets for breakfast and dinner with all the kind of food specialities you may think of. They have also a very well equipped gym with state of the art equipment. However, the hotel features and magnificence are also supported by great and highly satisfactory hotel service standards delivered by well groomed and trained hotel staff. The room service many must be tried you will be surprised by the speed and quality of the food. If you consider the overall experience you get from staying here then you will think that the hotel room rate comes cheeap after all. I would suggest anyone to try this hotel

Stayed: May 2018
4  Thank dralmorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 13 August 2018

Dear dralmorales,

Thank you for taking the time to post a review. It is always refreshing to receive such positive comments especially when it is regarding the team here. InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD, its unique design and magnificent golden global architecture make the hotel as one of the city’s famous landmarks. We provide well equipped facilities and delicious food for guest, those made them leave unforgettable memories here. Guests can enjoy scenic views of the Qiantang River from their rooms Thank you once again for sharing your experience and I hope to welcome you back to the InterContinental Hangzhou in the near future.

InterContinental Hangzhou

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Reviewed 9 July 2018

I stayed here one night on a business trip, and as soon as you arrive the hotel is very striking, if mostly for it's appearance! It's a huge gold sphere! The interior is a massive hollow atrium, with the rooms arranged around the edge...

The room I was given was on a low floor, however it was very large, clean and had a great view. The gym is on the top floor and commands some great views of the city. Just across the road from the hotel there is a very nice riverside walk which is perfect for jogging, although other than this there didn't seem to be do much do in the immediate vicinity.

Good choice of items available at the breakfast buffet.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank matkwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 10 July 2018

Dear guest, thank you for taking the time to post a review after your stay with us. It is always refreshing to receive such positive comments. Its unique design and magnificent golden globe architecture make the hotel to be the one of the city’s famous landmarks. You could look up to the 85m dome from 5th Floor. Each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city. Hotel is near the City Balcony, where you could enjoy the light show and music fountain. You also could go shopping in Outlets on Basement 1. Fresh All Day Dining features its freshest ingredients and well-cooked buffet in the morning and at night. We hope to be able to welcome you back to InterContinental Hangzhou in the coming future. InterContinental Hangzhou

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Reviewed 20 May 2018 via mobile

We checked in very late at night but the hotel pickup services was extremely smoothly with constant updates with the concierge and check-in service so when we arrived the hotel entrance the check-in staff was already awaiting for us preparing for check-in.

The hotel concierge also already had our departure information understanding our needs and departure arrangement - which was comforting knowing our short stay should be well taken care of.

The hotel room itself is large and spacious but I do feel it’s outdated and old. But the views from the window is impressive and reminds me how beautiful the city of Hangzhou is.

The gym facility and swimming pool both feel outdated but adequate. Sufficient for a quick workout and exercise but not some place where I would linger for hours.

Overall the stay here has been satisfactory and no complains - but I would been keen to visit somewhere else the next time when visiting Hangzhou to find more unique hotel and experiences.

Stayed: May 2018, travelled on business
Thank Maryann T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 21 May 2018

Thank you for taking the time to share your experience with us after your most recent stay at InterContinental Hangzhou.It is always refreshing to receive such positive comments especially when it is regarding the team here. Hotel is located by the beautiful and scenic Hangzhou Qiantang River. Its unique design and magnificent golden globe architecture make the hotel one of the city’s newest landmarks.Each spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city, as well as the light show or musical fountain at the night.We have addressed the matters about the facilities with the hotel management.We highly appreciate our guests’ comments as they help us to improve. We are all looking forward to welcoming you back in the future.

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Reviewed 26 April 2018

Great luxury hotel for a big conference where everything just seems to work well by itself. Many conference amenities, restaurants and spetacular rooms all in great shape. The food is like any luxury international hotel with off course the Chinese touch but accessible to the international visitors. Strongly recommended.

  • Stayed: April 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Joao_Das_Neves_MZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 27 April 2018

Thank you for taking time to share your comments with us. We appreciated to receive such positive comments from guests. With its more than 6000 square meters of meeting and conference venues, InterContinental Hangzhou is the perfect setting for an inspiring meeting or event. A 1,780㎡ pillar-less Grand Ballroom, which had hold many international conferences, like B20, Meeting for BRICS Heads of Tax Authorities, The 3rd China-CEEC Cultural Cooperation Forum etc. The hotel features 6 outstanding restaurants & bars with unique and distinctive designs. You could taste the selected food from all over the world. We hope to be able to welcome you back to InterContinental Hangzhou.

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Reviewed 16 April 2018

Everything and everybody at this property just works perfectly and in complete harmony. The guest accommodation, public areas and facilities are all spotless and of highest quality, and the staff are to a person all extremely polite, friendly, kind and helpful, giving top class service. I cannot fault my 3 day stay in a club room on any single aspect. Perfect - thank you IHG and InterContinental Hangzhou management!

  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Twerpic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this reviewResponded 17 April 2018

Thank you for taking time to share your comments with us after your staying in InterContinental Hangzhou. We are glad to hear that you had a wonderful stay here, and our staffs contributed to your one-of-a-kind experience.We strive to help our guests be at their best, whether they are with us for business or pleasure. Thank you for your patronage, and should your travels bring you back to Hangzhou, we hope you will choose us again.

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