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3 - 8 of 191 reviews
Reviewed 17 September 2016

The receptionist that we met on the first night when we were cold-calling hotels to stay in was awesome and most helpful. The service of the hotel is generally good.

The rooms are comfortable and lush, value for money. The shower room is roomy, well-designed and great! Overall, very satisfied with the room and it has good amenities. The interior design of the hotel lobby, entrance, etc is good too.

There is security personnel at the lift entrances too, this is an advantage that most hotels do not have.

Nearby you are able to walk to the mall opposite to enjoy food from some famous restaurant chains in China. Others may opt to walk towards the opposite street (where the convenience stalls and pastry shop is, and there is a good dumpling soup at that place that is value for your buck and no-frills. Nice place to have a hearty breakfast at, to start your day.

Enjoyed the 3 nights' stay at The Victoria.

One thing, however, the staff in charge of tourist information (only available in the day time) could have been more informed as most of the things we enquired, they could not really help with.

General tip in China: Use Didi app to call for taxis yourself. When we really needed help from the locals to call for taxis, it was really strange none of them wanted to help. It was during the G20 Summit period, and really difficult to get taxis off the streets.

Room Tip: Ask if they could upgrade you to a room with a nice street city view!
  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Zinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2016

This is the perfect place to visit the West Lake and all of its surroundings. Room are Ok & staff is helpful. The price is reasonable but the gym clearly need a little refresh to meet our expectations.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Nicolas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2016

Room:
Very spacious and well furnished.
Mattress is nice and firm and it gave me two nights of good sleep.
Wifi signal strength is very good.
Windows can be opened.
Bathroom is also very spacious. However there are a few things worth pointing out. There are signs of paint wear and tear. The sliding stainless steel door screeches and there are already signs of rust. The bathroom cabinets have probably seen better days.
The mini-refrigerator in the room functions more like an incubator.

Service:
The staff I interacted with hardly speak English. I remember only 2 smiling faces; the rest of them were expressionless.
There is a gym, but it’s nothing to write home about. Unless you’re writing home to express how ridiculously pathetic it is.

Location:
A 5 minute walk to the metro station.
Public bicycle pickup/return stops are convenient located no more than 5 minutes away by walking.
The main shopping street is about a 15 minutes walk away.
Safe neighbourhood.
Hotel is easy to find as it I situated right on the city’s main thoroughfare.

  • Stayed: April 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank whyismynametaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2016

Been given a room at level five, lots of people smoking in the activity room, so avoid the floor if you prefer smoke free environment. It is five minutes from metro station, 10 minutes from street shopping, 10 minutes from confucius temple, 1 minute from opposite side shopping mall, 10 minutes from carrefour supermarket, lots of buses and taxis.

Room Tip: Avoid level five, full of smokers
  • Stayed: January 2016, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Mad1154Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2016 via mobile

The only merit of this hotel is the location.(near Xihu lake).
I was shocked the worst service in this hotel.
1. The worst service of hotel managers and staffs : Their English skills are very poor. I couldn't communicated with them in English. Moreover, the service was terrible. They couldn't find my record of reservation during 40 minutes. They made me solve this problem for myself and Their attitude and facial expressions made so upset.
When I checked out the hotel, it took too much time as well.
2. The interior condition is too old and dirty. I was shocked it smelled so bad(because of urine) in the corridor.
The carpet looked so dirty, too.
3. The air in the hotel was not clean. Because rooms have mostly no windows.

* The most hotel I've stayed in. :-(
If you have stayed here, it should be the worst choice in Hangzhou. If you want to spoil your trip, you might stay here.

Stayed: February 2016, travelled with family
1  Thank sewonp542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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