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Reviewed 7 June 2013

One can jeopardise all the efforts the other have made. That happened to me here.

There was one extremely rude girl in charge of the restaurant on 7 Jun 2013 while I stayed. I have never seen that level of rudeness in a place called a 'hotel'.

When I went there In the morning for a breakfast, first she pointed the location of the menu with her tin with showing an annoyed face, and when I asked for a menu, she started making really an annoyed face and started repeating Russian words with hitting the menu with a pen.

At night, after the manager of the hotel arranged the dinner for me, again she was there. Totally ignored me and did not show any table. I asked for a water and kept repeating "excuse me" in Russian, but she was just talking over her mobile phone and ignored me although she looked at me in the mirror. I just left the place without having a dinner. There should be a level of humiliation one can take.

The other stuff of the hotel are very good and helpful. The hotel should have not hired that kind of shameless girl and she should have been in a cheap bar or somewhere which she deserves better. The entire goodness and experience staying at this hotel was ruined by this one specific rude girl at the restaurant.

  • Stayed: June 2013, travelled solo
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    • Sleep Quality
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    • Cleanliness
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5  Thank montaponta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile
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Stayed: September 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Лазурный Б, Администратор at Lazurny Bereg Hotel, responded to this reviewResponded 4 weeks ago
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Reviewed 11 July 2018
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  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Лазурный Б, Администратор at Lazurny Bereg Hotel, responded to this reviewResponded 4 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018
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  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile
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Stayed: March 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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