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Reviews (1 399)
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All reviewsseparate toiletnevsky prospektsecond buildingriviera travelmain avenuequiet locationbusiness tripmini fridgeexcellent locationconcierge servicepublic transportcomfortable hotelbottled waterfew minutes walkby footcitymoscow
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Reviewed 25 June 2018

Stayed here for the second half of our stay in Russia in May. A nicer hotel, probably, than the one in Moscow. Shower was great, but the sofa bed was broken. bath was very slippery inside, no non slip pads in the bath, and difficult to get out of because of lack of hand-rails. very centrally placed in the city, within easy walking distance of lots of restaurants and shops.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank platpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 26 June 2018

Greetings from St. Petersburg! It's so nice to know that you loved our Novotel even more than the one in Moscow :) We will definitely take your comments into consideration to make our rooms more comfortable and ergonomic. Hope to see you back in Novotel St. Petersburg Centre! Best regards< Kirill Kondratev, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Novotel is a nice hotel not far from downtown St. Petersburg.
No need to spend time at the room, it’s to much to see in St. Petersburg.
Front desk did a great job, and OK bar.
Good room with a nice bathroom, beds had high quality.
Breakfast was quite expensive and not so good, preferred to walk to “market place” a restaurant around the corner, excellent breakfast to 1/2 the price.

The hotel is 3 stars, one extra for the yellow bird.

Stayed: June 2018, travelled with family
Thank slowtraveler987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 21 June 2018

Dear guest! Thanks a lot for your feedback! It is good to know that you loved our hotel. Thanks for the compliments to our reception and bar. If you have any particular comments about breakfast please do share with us. It's important to know your opinion. The price for breakfast is rather balanced and hardly differs from one in other hotels of the same category. Of course breakfast a la carte is always cheaper than a buffet. Our hotel is a full service 4 star hotel and the 4th star is definitely given to us not only because of the bird :) I hope you will come back to Novotel in future! We'll be looking forward to welcoming you back. Best regards, Kirill, Front Office Manager

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Reviewed 13 June 2018 via mobile

We were treated with great kindness during our visit. One of the best welcomes we have received at a hotel. Particularly impressed with reception and concierge but all the service was excellent. We were also grateful for the help from the reservations team before our visit. Great location. Highly recommended.

Stayed: February 2018, travelled as a couple
Thank 556Anon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Deputy Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 15 June 2018

Dear guest,

We are so pleased of your warm words about our hotel, team and all facilities.
For us it's very important to understand that we could make your stay with us unforgettable.

Looking forward to see you again in Novotel.

Best regards,
Yulia Vakarova
Deputy Front Office Manager

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Reviewed 17 May 2018

3 nights stay at this place and:

- Service was good
- Breakfast was good
- Room are bit old fashioned but with good bed and pillows
- Bathroom is clean
- Deco is medium (corridor, rooms,...)

Recommended and valuable for money

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GmeSni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Deputy Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 20 May 2018

Good evening,

Thank you for your high score of our hotel and all facilities.

We appreciate that in your opinion our hotel could be recommendable and it was nice stay for you.

Looking forward to see you again in Novotel.

Best regards,
Yulia Vakarova
Deputy Front Office Manager

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Reviewed 12 May 2018

My first trip to Saint Petersburg and I made the right choice. Very homely after a long day visiting incredible sights. Thanks especially to Tatiana the concierge who was always so professional and friendly

  • Stayed: May 2018, travelled solo
    • Location
    • Cleanliness
    • Service
Thank pleasechewgum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 13 May 2018

Hello there and thanks for choosing Novotel St. Petersburg Centre.

Glad to know that your very first trip to our city turned out to be as good as expected. Hope you will come back to Russia for we have a real lot to see. Tatiana and the rest of the team wish you the very best!

Kirill, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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