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All reviews superior room a wonderful stay moscow river star hotel spa comfort hotelier metro stops
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1 - 6 of 646 reviews
Reviewed 5 February 2020

The hotel itself is good. Nice comfy rooms, few restaurants and bars, friendly staff. Personally I liked the sauna with its glass wall, so you can behold Moscow while warming up your bones - very cool and unusual. The only disadvantage I found : the location is a bit remote.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Yuri_VL78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2020 via mobile

We had a wonderful stay. At first glance the whole area is a little forbidding. On the Moscow River, blocks of buildings, grey skies and cold. However there were a few things that makes this hotel stand out.

First the rooms are excellent. I mean really clean and beautifully maintained. We had a superior room on the 7th floor facing the river.
Second the food was excellent. I never eat in hotels usually but it was necessary in this case. Very little around from the point of view of restaurants. We tried them all (the Italian restaurant beside the hotel was closed and the Mary Jane was truly depressing, delivering a hair on the first dish which we could have done without). Apart from afternoon on the last day while waiting for a cab the food was exemplary.
The sushi on the 13th floor is ok. Expensive. Note to the management. Never advertise 5 pieces of fish and then deliver 3. Also your beer is unnecessarily overpriced. Draft Budvar is excellent but not at nearly €7 for less than a pint.
Third the Metro stops are within 15 mins walk. Not a particularly pleasant walk either but anyone familiar with Moscow know that this is normal in most areas outside the center. Tul’skaya metro is in the middle of a complex of three Malls (Trading Centers in Russia). Restaurants, shops etc. Great area. Verkhnie Kotly is the one we used regularly. Nothing there really but an easy walk and accesses the Red Line directly to the center.
Fourth there is a small and well equipped supermarket next door. Perfect for snacks and wine or beers.
Fifth if you can endure the terrible bland music on loop in the 13th floor restaurant, the views are gorgeous.

On the slight downside (coming from a family of hoteliers), the staff shouldn’t use the guest elevators. It looks amateur. Also in a 4 star hotel you must smile at the guests. It’s a simple thing but absolutely basic. The contrast with the fitness suite and spa on the 8th floor was remarkable. Incredibly interested and friendly staff. Always smiling and helpful.
It also looks bad when the staff are milling around in the lobby most of the time. Same goes for the ground floor and 13th floor restaurants. Staff simply standing around staring at guests and offering nothing.
Probably the greatest example of this is the fact that we were there for 12 days on our honeymoon and the lack of interest was remarkable, despite me telling them on the booking form and twice at the reception. Not that I expected anything but even “congratulations!” would have been nice.

There is a lot that I don’t understand about Moscow. There is a general air everywhere of unhelpfulness, in complete contrast to Ireland where I’m from. You can’t ask people on the streets or in shops or restaurants for directions or information because they simply don’t have any. Management don’t brief their staff. It took quite a lot of getting used to.
It’s certainly not as bad in the Palmira but it is worth noting that visible unhelpful staff do nothing for what is an excellent hotel. Not unfriendly just disinterested.
Another couple of things:
The ATM in the lobby charged me a €5 commission on a €40 withdrawal which is a disgrace. Terrible idea for an hotel. Getting screwed before you get to the lobby is poor judgement.
The lighting in Carpe Diem and the bar in the lobby area does not have to be at “ultra brightness” all day and night. It’s an hotel not an office building.

Final thing is breakfast. It’s excellent. In fact the whole trip was really good value for money.

In conclusion this was an excellent hotel. I’ve stayed in a few in Moscow and for sheer convenience of the metro stops, cleanliness and comfort and the little supermarket next door it gets 5 stars. The spa is cool as are the staff there. With a decent policy on how the staff interact with guests this would be the best I’ve stayed in in Moscow without a doubt. The comfort levels in all of the lobby areas and restaurant could be redesigned completely. When the green space across the river is finished this will be a fabulous location.
We will definitely be back!

Date of stay: January 2020
Trip type: Travelled as a couple
3  Thank MrsBollix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

Stayed here a number of times and it has always been good. Very reasonable price for food as well as accommodation.
Nice bar on the top floor, downstairs restaurant good and spa/leisure facilities good.
Breakfast is okay, but nothing to write home about.
Rooms are spacious, comfortable and really good quality.

Date of stay: October 2018
Trip type: Travelled on business
2  Thank Pieboy_yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalmiraBC, Генеральный директор at Palmira Business Club, responded to this reviewResponded 21 November 2019

We are grateful to you for an objective review on Palmira Business Club!
We genuinely hope that the rest of our hotel gave you exceptionally positive emotions. Looking forward to seeing you again!

Sincerely, General Manager Lilia Dorokhina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019 via mobile

Pros:
Very clean, quick service and quick check-in/out, and nice staff. Good and quiet location close to the river. You need 20 minutes to reach the city center though.

Cons:
Worst view ever which is direct on backyard side where there are big garbage lugger boxes.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank almubarakalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2019

I evaluated many places to stay around Moscow and the Palmira Business Club always was showing up in the top 5 or 10. There is a good reason why - the service and rooms are far above expectations and the prices very reasonable. From the front desk, restaurant and concierge services, the whole experience was extremely, pleasantly, unexpected. I definitely look forward to staying with Palmira again when I get the chance.

Date of stay: June 2019
2  Thank Jay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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