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All reviews metro station sheremetyevo airport red square the executive lounge small gym circle line nice hotel walking distance business trip hotel located taxi service express train business hotel located close restaurants and bars short stay wi fi
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Reviewed 31 October 2018

I never expect that the room in the hotel are very big and feel very comfortable while stay the price are acceptation too , not far from the city center , but the restaurant in hotel are look very narrow

Stayed: July 2018
Thank DomonS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 2 November 2018

Dear DomonS,
Thank you for choosing Holiday Inn Moscow Lesnaya. We are glad to know that you liked your spacious, comfortable and clean room and the hotel's convenient location close to Belorusskaya metro station. Look forward to welcoming you back again!

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018

the hotel is decently located with a 5 min walk to the metro. rooms are spacious, but seem a litte old. the staff was nice and available 24 hrs. the breakfast is excellent and had a good variety.

the hotel has a mini bar which they refuse to let guests use as a fridge which was difficult as we were travelling with a toddler. In-spite of requesting they refused to empty the bar and let us use it as a fridge to keep baby food and milk. that was the only complaint we had with them.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Roving820510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 30 October 2018

Dear Roving820510,
Thank you so much for choosing Holiday Inn Moscow Lesnaya and for your review. We are glad to know that you appreciated our hotel's convenient location close to Belorusskaya metro and railway stations. The mini bar can not be used as a fridge and opens after deposit.We will be glad if you choose us again!

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018 via mobile

Chose this hotel as visiting office very close by.
Fast and pleasant checking in and given room 831 with access to the executive lounge.
Room good, everything worked and despite the road easily visible from the window it was quiet.
As on my own had room service salad which was okay.
Executive lounge wasn’t welcoming and not as good as many in the same group.
Breakfast was okay, no shortage of items as other mentioned.
Next time in the same area I’ll not hesitate to come back.

Stayed: October 2018, travelled on business
Thank ex-cleethorpes-man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 25 October 2018

Dear CNC-expert,
Thank you for choosing Holiday Inn Moscow Lesnaya. We are pleased to know you liked your clean and updated room. Let us assure you that we always try to take into account all our guests' requests, they make us improve the quality of our services. We will be glad if you choose us again!

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018 via mobile

Stayed at this hotel a few times and whilst the rooms are clean and comfortable and the reception staff are friendly and welcoming there are a few areas that could be worked on to upgrade this rating
The executive lounge is absolutely terrible- often not clean, and the breakfast selection is so poor as to make it entirely missable. Not only that on most days most of the items are missing (no toast, no tea, no juice, no cheeses, no meats etc......you get this picture). The staff seem to lock themselves away in a room and ignore what is going on most of the time and get upset if you disturb them to ask for refills.
Now to the restaurant - the food selection is better at breakfast but don’t expect the staff to be any more attentive until they pounce on you to clear away your crockery before you are finished
Same problem as lounge.....no butter, no bread, no yoghurts ..... seems like no one pays attention to this
But on the days I ate breakfast they took my plate away whilst I was still eating and tried to remove my saucer when I dared to move the cup toward my mouth to drink tea
What’s disappointing is that I have raised these issues with management on previous occasions but clearly no one is interested in resolving as the issues remain the same
As I said at the start, everything else is fine. Just don’t eat here unless it’s unavoidable !!!

Stayed: October 2018, travelled with friends
Thank Y6663TKcraigm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 17 October 2018

Dear Craig M,
Thank you for choosing Holiday Inn Moscow Lesnaya. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,

Svetlana S.
Marketing Director

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Reviewed 12 October 2018 via mobile

For my business trip and in most cases for family vacations I prefer booking Holiday Inn as they usually provide level of comfort I like. This hotel was chosen because of location - close to metro, on the same line as our Moscow office. The price was reasonable too.
I was pleasantly surprised by quality of service including reception and breakfast meals variety. They even have executive lounge where it is possible to rest before check-in or after check-out. Will definitely book once again if coming to Moscow.

Stayed: October 2018, travelled on business
1  Thank leobor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 15 October 2018

Dear leobor,
Let us thank you for choosing Holiday Inn Moscow Lesnaya during your visit to Moscow. It's a pleasure to know that you liked quality of service, breakfast and the hotel's convenient location close to Belorusskaya metro station. Look forward to welcoming you again at our hotel.

Sincerely,

Svetlana S.
Marketing Director

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