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Reviewed 11 July 2021

We loved our 6-night stay at the National. We would definitely recommend it and come again.

Positives:
- The location is simply unbeatable. Right in the heart of all the actions. 5 mins walk from Red Square, GUM, Bolshoi Theatre, and loads of great restaurants.
- Service is first class. The concierge, the reception desk, the housekeepers, the waiting staff at the restaurants, the doormen ... all very friendly, spoke excellent English and made us feel welcome and comfortable.
- I was able to use their business centre for free to do my Work-From-Home calls. That was super-comfortable and quiet.

Negatives:
- Bathroom was Tiny. I mean the bathtub was barely one foot across. But that is a small price to pay for the location and convenience
- Wifi Internet was a bit slow - but passable. We were able to watch Netflix in HD and I was able to do Zoom calls with some disturbance. It peaked at around 5-6mbps. Higher speeds of at least 20mbps would have been appreciated - but you had to pay for that.

Rest all was good. I would surely return.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank insertindian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elena Pozolotina, Guest Services / Front Office at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded 13 July 2021

Dear Guest! Let us thank you for choosing Hotel National your home in Moscow and such a warm review. We are happy to learn that we managed to make your stay comfortable and enjoyable in every respect. We do hope we will soon have the opportunity to welcome you back in our legendary hotel in the heart of Moscow! Sincerely yours, Elena Pozolotina. Front Office Manager.

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Reviewed 16 June 2021 via mobile

This is my first visit to Moscow. I saw the review of the hotel, which was quite positive.

My tour guide also recommended me this hotel due to its strategic location, which is close to St Basil's Cathedral and the Red Square.

The hotel building is historic, although the lobby was quite small and old.

The rooms are comfortable and the bed as well as the pillows are the best ever!

Room tip: Hotel reception staff speak English but doormen don't. Prepare tips for porters and bell boys. They are very helpful.
Date of stay: May 2021
Trip type: Travelled on business
1  Thank sonys617
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elena Pozolotina, Guest Services / Front Office at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded 22 June 2021

Dear Guest! Let us thank you for choosing Hotel National and taking the time to share your experience with us. It is a great pleasure to learn how much you have enjoyed the location and history of the hotel as well as the comfort of the bed. and room. We are happy that we manged to make your furst visit to Moscow memorable and enjoyable and look forward to welcoming you back in the nearest future! With my best wishes, Elena Pozolotina/ Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2021 via mobile

Five stars - the center of Moscow, a view of the Kremlin, historical interiors.
Measures to prevent the spread of COVID-19: thermometry at the entrance, the requirement to maintain social distance, wear a mask, hand sanitizers on tables, masked employees.

Date of stay: May 2021
Trip type: Travelled on business
17  Thank Alexander_Kudrin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elena Pozolotina, Guest Services / Front Office at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded 15 June 2021

Dear Guest! Let us thank you for choosing Hotel National your home in Moscow and taking the time to write this review. It is a great pleasure to learn how much you have enjoyed the hotel location, unique view and historical interiors. We are glad that you highly evaluated security measures taken at the hotel during the pandemic time. Wellbeing of our guests is our main priority and no effort is spared to make our guests' stay safe in every respect. We are looking forward to welcoming you at Hotel National soon again! Sincerely yours, Elena Pozolotina. Front Office Manager

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Reviewed 4 June 2021

Not a good experience for my third stay in May 2021 after two good ones a year ago.
As Marriott Platinum was not greeted or acknowledged status. No proper upgrade at checkin until I insisted on the rules. $100 USD credit promised through STAR Marriott program is miraculously 6000RUB (where do the rest 1500RUB go to?). Finally, no compensation for welcome gift not offered, the Manager Elena goes in denial.
Otherwise, location is still good, building great. May's weather was hot already, but no air conditioning functioning.
Overall, terrible attitude, sadly this third stay ends my relationship with this hotel.

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
1  Thank ulemo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elena Pozolotina, Обслуживание гостей/стойка регистрации at Hotel National, a Luxury Collection Hotel, Moscow, responded to this reviewResponded 5 June 2021

Dear Guest!

First of all, let us thank you for your loyalty and taking the time to share your experience. We are sorry for the inconvenience caused by the setting of the tariff, which was immediately solved.

Please stay reassured that all benefits are provided to Marriott Bonvoy members in full accordance with the terms and conditions of the program. We do hope we will have an opportunity to welcome you back at Hotel National and make your next stay enjoyable in every respect!

Sincerely yours,
Karina Mumladze
Assistant Front office manager

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Reviewed 1 May 2021 via mobile

I have been dreaming to stay at the Kremlin view suit for ages and finally my dream came true!
This hotel is an unique amazing historical, fully refurbished, property where the past and the present meet. Can you imagine to swim in a pool with the view to the Kremlin?
I spent 3 nights there and it was unforgettable.
All was perfect: the room, the facilities, the staff...
It is really worthy to pay more for the Kremlin view suite! Looking forward to be back one day!

Date of stay: February 2021
Trip type: Travelled with friends
2  Thank Marykar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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