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All reviews bolshoi theatre red square harp music art nouveau historic hotel perfect location caviar breakfast room concierge team superior room old style wonderful hotel blinis high ceilings metro station four seasons business trip
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Reviewed 11 May 2017

Wonderful stay. Couldn't ask for a closer location to all the sights to see. The Metro station was only a stones throw away. I spend over 100 nights a year in hotels mostly for business,the usual Hiltons, Sheratons etc. It is so much nicer to stay in a hotel such as the Metropol which is rich in decour and offers old world service. The room was extremely comfortable and the service especially at the restaruants was top notch. My waiter, Krill S. spoke perfect english and saved me so much time with recommendations of things to do and see. Finally, it was a great value for the money. Go, have fun.

  • Stayed: May 2017, travelled solo
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Review collected in partnership with this hotel
1  Thank Rod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 27 August 2017

Dear Rod!

We appreciate you taking the time to submit a 5 star review regarding your recent stay with us. Our team is pleased to learn that you we're able to take advantage of our extremely comfortable guest rooms, and our top notch service at the restaurants!
We are delighted to hear that you had a most enjoyable experience and that Kirill saved you so much time with recommendations of things to do and see. We are very fortunate to have him on our team and will ensure your feedback is shared with him with great pride!

We sincerely hope to see you again as our Guest!

Warm regards,

Irina Kicherova
Guest Relations Agent

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Reviewed 10 May 2017

This is a lovely old world hotel in a fantastic location- walking distance to red square. The rooms are large albeit a bit dated , esp the toilets. However this was made up for by good service.the breakfast is the winner - held in a gorgeous ballroom with harpist, caviar and Russian champagne. With a wonderful spread of food. Spectacular..

  • Stayed: May 2017, travelled with friends
    • Value
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Thank MCRsgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 27 August 2017

Dear Guest!

Thank you very much for taking the time to write your review and for rating us with five stars. We are thrilled that you appreciated our fantastic location, your rooms and good service!
We are so glad to see that you had a most enjoyable stay! We are also delighted to hear that you enjoyed the variety buffet breakfast options that we have available. We will ensure that your feedback is shared with our teams with great pride!

We hope we will have an opportunity to welcome you back and provide you with a memorable experience upon your next visit to Moscow!

Kind regards,

Irina Kicherova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

My stay in Moscow was very perfect, the day of arrival we had arrived at 08AM, we understood that if we want to the room begore we had to pay an extra (it's very normal). The front desk agent who had attend us made us an upgrade and for this I have to thank you (I don't remember his name, but I appreciate him a lot!). The best thing to remark in this hotel is the concierge staff, they are very attentive, polite, eficient and the knowlege of Moscow it's awesome. I have to remark Tatiana (concierge) as the best but the other staff were awesome too (Kirill and Andreiy).
I hope to see you soon guys, you did it and amazing job.

  • Stayed: May 2017, travelled with family
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Review collected in partnership with this hotel
Thank francescmaciad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 27 August 2017

Dear Guest!

Thank you very much for taking the time to write and post a review. Thank you also, for choosing to stay with us and for rating our hotel with five stars!
We are thrilled that you had such a great time and are grateful for your compliments about your perfect stay and our service.
Also we are delighted to hear that you had a most enjoyable experience and that Tatiana, Kirill and Andrey were attentive, polite, eficient and the knowlege of Moscow it's awesome. We are very fortunate to have them on our team and will ensure your feedback is shared with him with great pride!

We sincerely hope that you will visit us again and look forward to welcoming you back!

Warm regards,

Irina Kicherova
Guest Relations Agent

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Reviewed 5 May 2017

Since metro station is very closely, transportation convenience with luggages is excellent.In our hotel life, I think this stay is most perfect and gorgeous one. Next time we would like to use your tea room and restaurant.

  • Stayed: May 2017, travelled as a couple
    • Value
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    • Rooms
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Review collected in partnership with this hotel
Thank 488takashiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 27 August 2017

Dear Guest!

Thank you for the glowing review following you visit to The Metropol!
We are so pleased that your stay was a most perfect and gorgeous one!
We sincerely hope that you will visit us again and look forward to welcoming you back!

Warm regards,

Irina Kicherova
Guest Relations Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2017

Entering the lobby I felt amazed that the travel company had booked us into this grand old hotel and the huge 2 story lobby with magnificent chandlers and 3 level floor. Elevators were well decorated and the hallway to our wing had a unbelievable collection of art work.

Stayed: June 2016
Thank 0000aabbcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Менеджер по обслуживанию клиентов at Hotel Metropol Moscow, responded to this reviewResponded 27 August 2017

Dear guest,
Thank you very much for taking the time to write your review and for rating us with five stars. I am delighted to see that you was amazed by our grand old hotel. I am thrilled to hear that you enjoyed decoration of elevators, magnificent floor lamps in lobby and unbelievable collection of art work in hallway. We certainly hope that should you visit Moscow again, you will choose to stay with us.
Kind regards,
Sophie Aborenkova
Guest Relations Agent

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