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Reviews (159)
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All reviewsa big shopping mallthird ringfront deskmin walkmetro stationring roadhotel is locatednice hotelvery pleasant staycomfortable roomroom servicetop floorgood sizestar hotelred squarefacilitiesroomservice
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Reviewed 3 weeks ago

The metro was only a 5 min walk and is located on the red line which will take you directly to the heart of the city in Moscow only 4 stops. Clean, friendly environment and very helpful. I had the experience that inadvertently I left a substancial amount of money on the safe and my ID and credit card and traveled to another city before noticing that I have forgotten these Items and Anna Markova a honest and very good Housekeeper saw that I left everything I had in the safe and returned everything as it was and I did not miss even a dollar from my cash left behind. (I left her a very gracious cash reward for her honesty and great work). In addition, wrote to Hilton local and corporate Executive office to let them know how bless they are to have Anna Markova on her team.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank bambaamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The hotel is 15-20 min drive from the Kremlin and a 10 to 15 min walk to the Krasnosel'skaya metro station. We took Uber as a means of transportation which was very convenient due to the language barriers with taxi's. The hotel was clean and comfortable.

Stayed: June 2018
1  Thank Maria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirill_Sokolov_2016, General Manager at Hilton Garden Inn Moscow Krasnoselskaya, responded to this reviewResponded 3 weeks ago

Dear Maria O,

Thank you for choosing Hilton Garden Inn Krasnoselskaya and for your feedback!
We hope to see you again among the guests of our hotel!

Best regards,
HGI Krasnoselskaya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

First off, we stayed during the World Cup, so expected a spike in price. $300/night was a bit excessive after seeing the hotel at $50 on TripAdvisor our second day there.
The front desk staff is friendly and speak enough English to get through the check-in process.
The room was a good size and the bed was comfortable. The shower had good pressure and plenty of warm water.
Apparently at $300/night, you don’t get any of the tea or instant coffee refills. On our last day we asked for clean cups and 2 coffee packs since they left everything dirty. Just checked my credit card and I’m charged SEVEN DOLLARS for two instant coffee packs?!?! Absolutely abysmal room service at this place. We set the cups out to take, but they left them on two days.
The front desk and bar staff are the only redeeming factor in the 2 rating.

Stayed: June 2018, travelled as a couple
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirill_Sokolov_2016, General Manager at Hilton Garden Inn Moscow Krasnoselskaya, responded to this reviewResponded 3 weeks ago

Dear Chris B,

Thank you for choosing our hotel for accommodation in Moscow during the World Cup and for providing your feedback to us!
We are glad to know that you enjoyed our room facilities and friendliness of our staff.

Please accept our sincere apologies for all the inconveniences.We have transferred your comments to head of housekeeping department and we will do our best to improve the quality of room cleaning.
Let us kindly clarify that we provide complimentary instant coffee packs to our guests and we have coffee machines in our Suites with capsules that are complimentary only upon arrival. We can assume that probably you were charged seven dollars for extra capsules for the coffee machine.
We are really sorry we could not reach your expectations about your stay with us.
We hope to have a chance to welcome you again in Hilton Garden Inn Krasnoselskaya.

Best regards,
HGI Krasnoselskaya Team


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Reviewed 4 weeks ago via mobile

This hotel is amazing , everything you need is compacted here .the staff are friendly and rooms are extra clean and insode the room you have everything you need .the only problem is that there is no pool , otherwise everything is perfect:)

Stayed: June 2018, travelled as a couple
Thank Ghazaal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

This hotel has everything you need. It's new, it's contemporary decor has a very comfortable feel about it. The facilities in the room are very good and you will have a very comfortable sleep. Breakfast is good but a bit cold but they will cook your eggs to order. One thing I would like to credit this hotel with is the laundry facilities. Absolutely a life saver, especially for the long traveller. I was gob smacked and very appreciative. The standard of washing machines and dryers is excellent. More than what one would expect. I wish every hotel in the world had what the Hilton Garden Inn has. Fantastic!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dkaram478079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirill_Sokolov_2016, General Manager at Hilton Garden Inn Moscow Krasnoselskaya, responded to this reviewResponded 1 week ago

Dear Guest,

Thank you for taking time to write the fantastic feedback about your stay with us.
It is very pleasant to read that we were able to make your stay at the hotel comfortable.
Hope to see you again in Hilton Garden Inn Krasnoselsakya!

Best regards,
HGI Krasnoselskaya team

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