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Reviewed 10 July 2018

Hotel receptionist seemed to be in a bad mood. Interiors were too way too old. Staff inside Cafe uno didn't handle their guests as expected in a 5 star hotel.check out takes more than half an hour process not to mention the delay of the bell boy.

  • Stayed: July 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank DeenaBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WIHD_MarComm, Marketing Communications Officer at Waterfront Insular Hotel Davao, responded to this reviewResponded 6 August 2018

Dear DeenaBee:

Warm greetings from Waterfront Insular Hotel Davao!

On behalf of the Management and Staff, we wish to apologize for our poor service during your stay. We deeply regret having failed to deliver the standards that you've come to expect of us.

While we are rectifying these matters, we earnestly hope that this experience will not deter you from returning to our hotel at another time.

We thank you for sharing your feedback and look forward to serving you better on your next visit.


Yours truly,

Eva Ces T. Gamalong
Marketing Communications Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Nice place to stay. Rooms are clean (no rust issues like former reviews). Service/staff was excellent and very helpful. Breakfast buffet was good. Beach was clean (despite previous reviews) and pool was clear and not over chlorinated.

Only slight negatives: Wifi isn't very good. A/C worked in our room but not very well even after calling maintenance. Room didn't smell moldy at all. Hotel could use some updating as far as looks.

A lot of conventions are held here, in fact there was one just about every night we stayed. We stayed more than a week.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
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1  Thank Journeeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WIHD_MarComm, Marketing Communications Officer at Waterfront Insular Hotel Davao, responded to this reviewResponded 6 August 2018

Dear Journeeman:

Warm greetings from Waterfront Insular Hotel Davao!

Thank you very much for taking the time to write us a review. We appreciate you for staying in the property despite having read some unfavorable guest experiences prior to your stay.

Please know that we've taken good note of your concerns, particularly on the WiFi and room air conditioning. As our guest, your comments are most welcome.

We are honored to have served you well and we look forward to serving you even better on your next visit.


Best regards,

Eva Ces T. Gamalong
Marketing Communications Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018

I know it's hard to maintain a seaside property and this hotel is no different. The hotel needs a total makeover. Rooms smelled moldy that stuck to my clothes. Toilet is quite clean but really old and dingy. The air-conditioner was not cooling well and we asked for an electric fan in the rooms to compensate for this.

Service is okay. Staff was accommodating. Breakfast is good with extensive selection.

I would recommend if the hotel is not too old. I hope they would have free shuttle to and from the airport.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank arkabuilders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WIHD_MarComm, Marketing Communications Officer at Waterfront Insular Hotel Davao, responded to this reviewResponded 6 August 2018

Dear arkabuilders:

Warm greetings from Waterfront Insular Hotel Davao!

On behalf of the Management and Staff, we sincerely apologize for having failed to provide you with an excellent service during your most recent stay.

As our guest, please be assured that we've taken good note of your comments on our room amenities. While we are rectifying these concerns, we earnestly hope that this will not deter you from returning soon.

We thank you for sharing your feedback and look forward to serving you better on your next visit.


Yours truly,

Eva Ces T. Gamalong
Marketing Communications Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Leisure environment and luxury room, breakfast is great with big choice. Only the hotel looks a bit old but still acceptable. location is okay but only drawback that is you have to walk 5 min if you do not take taxi or own transport. I can say one of best hotel in Davao city with affordable price.

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank wincoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WIHD_MarComm, Marketing Communications Officer at Waterfront Insular Hotel Davao, responded to this reviewResponded 9 July 2018

Dear wincoho,

Warm greetings from Waterfront Insular Hotel Davao!

Thank you very much for commending our hotel amenities. We are thankful that you consider the property as one of the best places to stay in the city.

We hope to accommodate you at another time and to serve you better on your next visit.


Best regards,

Eva Ces T. Gamalong
Marketing Communications Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

The resort is clean and picturesque but it is old. No elevator. The bathroom is rusty, even the first rush of the water. The beach is dirty. The water in the pool is not clear and smells of too much chlorine.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marynelbolante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WIHD_MarComm, Marketing Communications Officer at Waterfront Insular Hotel Davao, responded to this reviewResponded 9 July 2018

Dear marynelbolante,

Warm greetings from Waterfront Insular Hotel Davao!

As our guest, we deeply regret having failed to provide the standards that you've come to expect of us during your recent stay.

Please know that we've taken good note of your comments to further improve the quality of our service. We thank you for your feedback and we earnestly hope that this incident will not deter you from returning soon.


Best regards,

Eva Ces T. Gamalong
Marketing Communications Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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