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3 - 8 of 13 reviews
Reviewed 28 October 2017

Check-in was easy and everyone from the front desk, security and restaurant was so polite, warm and helpful. Very generous with local information and with above and beyond customer service.

Room was clean, aircon was quiet, remote controls all responsive, linens and towels look new, wifi was decent. Everything has been convenient except for the water pressure which is sometimes not very strong and the heater temperature not being very stable. I also like that there's free breakfast which can be served in the room (try the corned beef!) and the other items in the menu are reasonably priced.

Location is good and walking distance to some restaurants. There's still a small portion of the hotel being constructed but seems it's about to get completed. Overall, a great stay!

Room Tip: request for room with windows
  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ria-chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2016 via mobile

The place is new, it may need some improvement but as you enter the room it is amazing, you just have to locate the hotel and then you can rest comfortably, it looked like a 3 star hotel room. The down side is just there is no ammenities just a nearby restaurant. For the price, we were able to avail the discount so we got the room for a very minimal cost.

Stayed: December 2015, travelled with friends
4  Thank Arcquitecto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2016 via mobile

Great location, rooms very spacious and cozy, bed comfy, and staff very apologetic about on going renovations. Had a great stay except for the very thin walls which spelled disaster when coupled with guests who were so noisy and kept banging doors as if they were in a dormitory. They kept going until past midnight and were at their obnoxious best again before 6am in the morning. Ruined a perfectly good stay.

Also note that hotel has no elevator at the moment so not friendly for the wheel chair bound. Renovations thougg include installation of a lift so this should be solved shortly.

Stayed: March 2016, travelled on business
Thank tsetseflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2015

Wonderful bed with fluffy pillows and nice smelling linens. The towels are so immaculately white and clean.The a/c works well, hot and cold shower functioning as it is, and the toilet bowl has a bidet ( duh, really need to indicate it since this is missing in other hotels). Front desk personnel, JV, is all smiling and accommodating. Their menu though limited are appropriately priced. We just loved our stay at Hotel Esse, thus instead of strolling around the metro, we preferred to stay in our room. Wait, there's more : We were allowed to check in as early as 10 am and checked out as late as 2 pm with no extra cost :)

Room Tip: 2nd floor rooms as the hotel does not have an elevator yet...
  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Donna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2014

Our group stayed in this hotel for five nights. I loved their rooms. Spacious, modern, bedsheets and towels are clean, air-conditioning unit functions well, free wifi. I would consider the location as accessible, not to PUJs but to taxis. What I have noticed that I think needs to be improved are:

a. their heater in the shower does not work well when there are many guests.
b. menu list is limited.
c. the hotel entrance is not welcoming to guests.
d. food service should be served completely and on time.

  • Stayed: October 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Myer0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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