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Marco Polo Ortigas Manila
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Reviews (2 643)
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Reviewed 18 August 2014

I stayed for 4 nights for a business trip and booked this hotel as my office was in the building next door. The room is spacious, comfortable and clean. There are some areas that could be improved:
1) When checking out, the front desk staff took a long time to settle my bill and insisted that 2 Coke Zeros were taken from the minibar. I had to dispute the claim. The hotel should check the minibar contents before guests checked in to avoid such issues.
2) The light switch on the left side of the bed turned on the lights on the right and vice versa perhaps due to wiring error.
3) The aircon vent being above the desk made it too cold to work on the desk. Reducing the aircon to 25 degrees Celsius and low fan did not help. I had to turn the aircon off to work.
4) Every night, some live band would start their performance at around 10pm which lasted past 12am making it difficult to get proper rest. Despite being on the 31st floor, it was loud.
It is obvious that the hotel is trying to emulate 5 star hotels and while the service of the greeting, restaurant and room service staff are great, there are areas as mentioned that could be looked into as those are what matters for business travellers.

Room Tip: Avoid Room 3119!
  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Harvon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Polo O, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 19 August 2014

Dear Harvon G,

Warm greetings from Marco Polo Ortigas Manila!

Thank you so much for staying with us and for sharing you experience in the hotel.

Our sincerest apologies for all the unintentional lapses we have brought you during your stay. Your utmost comfort is our biggest priority and we could have done better to make this possible. Rest assured that all your concerns regarding the room aircon and lights, the checking-out process and the outside noise are currently taken into action to resolve, to better your experience with us next time.

We look forward in having you again soon.

Adriano Vences
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Nice new hotel that just opened in January. Spacious, modern, and comfortable rooms, good buffet breakfast and dinner. Only negative was that my room was facing Metrowalk which is an outdoor space that does live music on evenings. I was there on a Wednesday and Thursday night and despite being on the 36th Floor could hear the music very clearly until they stopped sometime between 11:30pm and midnight. So if you want a quiet stay request a room facing the other side!

Room Tip: Not facing Metrowalk
  • Stayed: August 2014, travelled on business
    • Service
1  Thank globalkaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Polo O, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 17 August 2014

Dear globalkaren,

Warm greetings from Marco Polo Ortigas Manila.

On behalf of the Management and Staff of the Hotel, our sincerest gratitude for the kind words. The pleasure is ours to be of great service to you, as always.

While for your concern regarding Metrowalk, please be advised that we are currently in close coordination with them to resolve this issue. We look forward to provide you a better hotel experience on your next visit.

Thank you so much.

Adriano Vences
General Manager

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Reviewed 15 August 2014

I can't recommend this place highly enough. The rooms are amazing. The staff are all lovely. I was not a big fan of the food but it's edible. Also breakfast at $35 SGD is not value for money however there is a nice cafe downstairs in the lobby area which is much better value.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mr_president79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Polo O, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 17 August 2014

Dear mr_president79,

Warm greetings from Marco Polo Ortigas Manila.

Thank you very much for sharing your meaningful journey with us. It warms our hearts to learn that you have enjoyed your stay in the hotel. We look forward in having you again soon as we strive to provide you a better experience especially on your dining.

Regards,

Adriano Vences
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

Stayed for 3 nights. 2nd time staying at Marco Polo Ortigas and definitely my first choice for accommodation. Will return for sure. Rooms are nice, bed is comfortable. View is great. Fantastic service from staff (front desk, dining). Even the security guy doing night shift at my floor this week (Level 39) did his best to make sure that I was comfortable with my stay.

Highly recommended!

Stayed: August 2014, travelled on business
1  Thank Alyssa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Polo O, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 17 August 2014

Dear Alyssa L,

Warm greetings from Marco Polo Ortigas Manila.

Thank you so much for choosing to stay with us. It's always been a pleasure to be of great service to our guests.

We appreciate all the kind words and we can't wait to welcome you again in the hotel soon.

Adriano Vences
General Manager

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Reviewed 13 August 2014

Decided to avail of my Complimentary One-Night stay here and it didn't disappointed me. In fact, I was completely impressed with their facilities and hospitality. The hotel staff are 100% pleasant and very accommodating. I'll definitely come back here!

Room Tip: Request for the room that has the Rizal mountain-range view. It looks best in the morning and at night on a full moon.
  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Neids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco Polo O, General Manager at Marco Polo Ortigas Manila, responded to this reviewResponded 15 August 2014

Dear Neids,

Warm greetings from Marco Polo Ortigas Manila!

Thank you so much for choosing to spend your meaningful birthday with us. The pleasure is ours to have you around the hotel as you celebrate this milestone. We look forward to be of great service to you again soon.

Adriano Vences
General Manager

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