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Fairmont Makati
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Reviews (1 917)
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27 - 32 of 1 917 reviews
Reviewed 3 weeks ago

Stayed two nights here with family. The service at the hotel was very good - reception desk clerks were friendly and efficient and so were the workers at Spectrum restaurant, where we had a delicious buffet breakfast.
The public area was pretty with fresh flowers - the fragrance of the stargazer lilies was wonderful, but I've been to a few Fairmont hotels in Canada, and the reception isn't as grand as those I've seen. The comparison may be unfair, but we were also at Shangrila a few doors over, and that hotel had a grander and a more welcoming feel.

The room was comfortable - sheets, pillows and lots of plugs, but certainly didn't feel plush. I was told that the hotel was built only a few years ago, but the bathroom looked old - the bath tub was chipped!
I've been to Makati before and this particular area, though expensive, has a fair selection of accommodation, even short term rentals. I had a discounted rate, but I wouldn't stay here at regular price.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Service
Thank My_Aunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRHI_Manager, Manager at Fairmont Makati, responded to this reviewResponded 2 weeks ago

Dera My_Aunt,

Thank you for taking the time to share your candid views regarding Fairmont Makati here on TripAdvisor.

While we are pleased that our colleagues' service met your needs and expectations, we regret to know that there were aspects of our hotel that were not to your liking. Please be assured that we have taken your constructive comments into consideration to further improve our products and services. We truly hope that we will be able to provide you with a better stay should you find yourself visiting the city in the near future.

Sincerely,

Matthieu Busschaert
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Thank you for making us always feel like being at home..

This is our second Christmas since 2012 in spending in this hotel..

Service is superb, everyone knows us, everyone is kind and welcoming... we started having our family traditions like having our Christmas Eve dinner next to the hotel's tree and our children places their gifts under your tree and opens them beside it like as if we are just at home..

Thank you for this wonderful experience.. until our next visit..

Stayed: December 2017, travelled with family
Thank Ilavayou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRHI_Manager, Manager at Fairmont Makati, responded to this reviewResponded 2 weeks ago

Dear Ilavayou,

Thank you for choosing to spend another holiday at Fairmont Makati.

We are more than pleased to know that our hotel has been part of such an important occasion for you and your family. The whole team is grateful for your wonderful comments, and we look forward to welcoming you again soon!

Sincerely,

Matthieu Busschaert
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Enroute to Bacolod City we stayed at this hotel for the first time and had a wonderful experience. Accommodations were superb, staff were well trained and attentive, Gold Floor was a great experience and this floor lounge was great

Room Tip: Gold Floor
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Lindsay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRHI_Manager, Manager at Fairmont Makati, responded to this reviewResponded 2 weeks ago

Dear Lindsay N,

Thank you very much for choosing Fairmont Makati and for taking the time to share your experience with us here on TripAdivsor.

The whole team is more than pleased to know that you were able to enjoy your time with us. It's been our pleasure to have you and we hope to see you again in the near future.

Sincerely,

Matthieu Busschaert
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We have been staying at Fairmont Makati for more than 10 times, and every time we are returning back, we get surprised, delighted and truly "touched" by the generosity of the hotel and the smiles :) of each team member. The occasion for this stay was the graduation of my daughter - upon entering the room (amazing pool view!), we were welcomed by some authentic amenities and treats (mango, cookie, chocolate) together with a hand-written greeting card from the entire Reception / Guest Relations team, congratulating my daughter. The facilities of the hotel are superb (wifi, location, bathroom, view), the breakfast is absolutely fantastic (healthy options, wide variety, bright restaurant) and the team is just out of this world! So natural, kind, professional and generous. We can't wait to be back! Thank You Fairmont Makati team for always making us feel so special and giving us the time of our lives when we stay with You! All the best & until soon :) Daniel, Salma & Vito

Room Tip: Pool View is great
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRHI_Manager, Manager at Fairmont Makati, responded to this reviewResponded 2 weeks ago

Dear Daniel W,

Thank you for your review of Fairmont Makati. Your kind words towards our products and services truly serve as an inspiration for all of us to strive harder in providing our guests with genuine hospitality and service.

Our whole team is grateful for every opportunity that you have given us to be of service to you and your family, and we look forward to welcoming you all again!

Sincerely,

Matthieu Busschaert
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

If one is staying at a Fairmont property one expects superior accommodations and all the amenities of a 5star hotel. However,this being a given, our experience at the resort and that is what your property is was unparalleled and in my experience due to the the great dedication of your staff in being truly committed to making our stay as memorable as possible.... it may be the combination of the Fillipino charm and the Fairmont ethic Thank you so much for a memorable experience

Stayed: March 2018, travelled as a couple
Review collected in partnership with fairmont.com
Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRHI_Manager, Manager at Fairmont Makati, responded to this reviewResponded 2 weeks ago

Dear Joseph F,

Thank you for taking the time to share your experience at Fairmont Makati here on TripAdvisor.

It feels rewarding for the whole team to know that we were able to achieve our goal of providing you with a wonderful stay. Our team is grateful for your kind commendation and we sincerely hope to welcome you back in the near future.

Kind regards,

Matthieu Busschaert
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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